Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Photos App keeps crashing after 10 seconds

My solution wasn't optimal, but it appears to have fixed Photos crashing:

1. Boot into recovery mode (Command-R)
2. Install macOS from cloud (in my case, it downgraded/reverted me to macOS 10.13.1 beta...)
3. De-register your Mac from getting betas
4. Upgrade to macOS 10.13.1 release

So, in summary, I think it's an issue with a hanging process (maybe) in Photos that comes with 10.13.2 beta.

I believe there is new build of 10.13.2 beta, but I'm not sure - I couldn't deal with it any more.

(as an aside I used up about 120GB of data yesterday messing with this and the related all-photos-disappearing-from-my-iPhone debacle).
 
dictoresno said:
anyone on the new beta 2 know if the crash has been fixed??
Click to expand...

Just installed 10.13.2 PB 2 and can confirm Photos is no longer crashing on my Mac. Oddly, my iPad was stuck downloading a few photos for the last few days and it only updated today as well.

Lends credence to the suspicion that iCloud Photo Library may have been undergoing some under the hood maintenance.

In any case, we shouldn’t be shocked... after all, this is beta software. However, it does freak me out a bit that a simple tweak on a server-side implementation can cause a full application crash. These types of things really should be caught in the alpha phase!
 
  • Like
Reactions: nitschi
Wow thanks for the info. Im skeptical since there were periods on beta 1 where it was indeed no crashing (for instance, after setting up and restoring my library while it updated/synced). Once it was done with that process, crashing started again. Also, there were some other times it wouldn’t crash.

But I’m installing beta 2 now so I’ll update the thread with my findings tomorrow morning. Fingers crossed that it was localized to beta 1 and not a server side issue that could come up again with beta 2.
 
  • Like
Reactions: nitschi
I'm running Beta 2 now and for the last 60 minutes Photos.app did not crash while running.

But: although it says "syncing / uploading photos" there have been no updates in my macOS photo library so far and the photos of the last 2 days have not been synced. Hmm.. o_O
 
nitschi said:
I'm running Beta 2 now and for the last 60 minutes Photos.app did not crash while running.

But: although it says "syncing / uploading photos" there have been no updates in my macOS photo library so far and the photos of the last 2 days have not been synced. Hmm.. o_O
Click to expand...

Interesting... I would give it a few more days with the hope that the kinks will work themselves out. Otherwise, you may need to disable (and re-enable) iCloud Photo Library on the affected device. Are the updates being processed on your other devices?
 
georgeedwardg said:
Interesting... I would give it a few more days with the hope that the kinks will work themselves out. Otherwise, you may need to disable (and re-enable) iCloud Photo Library on the affected device. Are the updates being processed on your other devices?
Click to expand...
Sooo... Photos sync perfectly between iPhone, iPad and iCloud itself. That's at least a little bit reassuring since the iCloud library itself seems to be okay.

I'll let the MacBook run overnight, we'll see if there's any update to the library.
 
  • Like
Reactions: georgeedwardg
yea it looks like on beta 2, photos doesn't appear to crash anymore. im up and running, no issues yet.
 
dictoresno said:
yea it looks like on beta 2, photos doesn't appear to crash anymore. im up and running, no issues yet.
Click to expand...
Do your (new) photos sync successfully to your Macbook?

My Photos.app hasn't crashed once since updating to Beta 2 (running for about 12 hours), but while the app status is showing "Uploading 43.829 objects..." (don't know if thats the correct translation since I'm using macOS in German) and slowly making progress, I'm not seeing any new photos from the last 6 days.
 
My new i27 that just got delivered a couple days ago and of course photos crashing... loaded all my photos from Time Machine from old iMac 2011 ok so i got that going for me.. sigh... now if I could just look at them for longer than a few seconds or sometimes a whole min.... When is Beta 2 ready for the rest of us I am wondering?
 
Right after I replied I did one more photo library rebuild and hasn't crashed since...yet.. I was even able to load about 50 photos...it did freeze once when I was editing fast, but forced quit, reopened and all is ok again. Interesting... and thanks for the info
 
  • Like
Reactions: nitschi
georgeedwardg said:
Just installed 10.13.2 PB 2 and can confirm Photos is no longer crashing on my Mac. Oddly, my iPad was stuck downloading a few photos for the last few days and it only updated today as well.

Lends credence to the suspicion that iCloud Photo Library may have been undergoing some under the hood maintenance.

In any case, we shouldn’t be shocked... after all, this is beta software. However, it does freak me out a bit that a simple tweak on a server-side implementation can cause a full application crash. These types of things really should be caught in the alpha phase!
Click to expand...

I'm running straight 10.13.1 and its crashing for me too. Not sure it has anything to do with the betas but hopefully it will be fixed for the release.

Process: Photos [11359]
Path: /Applications/Photos.app/Contents/MacOS/Photos
Identifier: Photos
Version: 3.0 (3231.11.210)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Photos [11359]
User ID: 501

Date/Time: 2017-11-14 10:24:05.251 -0500
OS Version: Mac OS X 10.13.1 (17B48)
Report Version: 12
Anonymous UUID: C478784A-B23D-C022-7A1F-77B0763E3C03

Sleep/Wake UUID: 95FF7FB2-D432-430A-9C9E-0505D5843573

Time Awake Since Boot: 200000 seconds
Time Since Wake: 1900 seconds

System Integrity Protection: enabled

Crashed Thread: 13 Dispatch queue: PAPreviewMaker Queue

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
 
I reverted to 10.13.1 and it does not crash.
Also iPhone 8+ okay (all photos were cleared/wiped and re-downloaded).
 
  • Like
Reactions: nitschi
I'm running 10.13.2 Beta 4 now (17C79a) and Photos.app hasn't crashed a single time in the last few days.

Better yet: my whole library is now in sync again on the Mac (after a long and tedious syncing process for 43.000 photos). Wooo!
 
I had recently transferred my iPhotos library to Photos after finally upgrading to High Sierra on a Macbook Air. After the initial transfer, I had to repair the photo library a few times (open Photos + OPT + CMD) but it worked. Then I started having problems. Seemed to be related to OS updates.

Photos would crash after about 15 seconds. After the usual attempts listed in this thread didn't work, I finally placed a call to Apple Customer Service and spent 1.5 hours on the phone. Here's what we did and what finally worked (Option 4). I hope this helps someone else.

HOW TO FIX CRASHING PHOTOS APPLICATION -OS High Sierra


OPTION 1

Repair Library

1. CMD + OPT + open Photos and select library to repair

2. Wait to see if Photos crashes


OPTION 2

Create a Test Library

1. Take a screen shot - CMD + Shift + 4

2. Open Photos + OPT

3. Select Create New

4. Import the screen shot

5. Wait to see if Photos crashes


OPTION 3

Create a New User

1. Create a New User: System Preferences > Users & Groups > click lock to make changes > enter Admin password >
click + and fill out form > click Create User

2. Open Photos app

3. Wait to see if Photos crashes



OPTION 4

Repair Home Folder Permissions

1. Export photos from Photos app to an external hard drive.

2. Repair home folder permissions:


a. Go to Finder > Go > Home


b. Select File > Get Info


c. Click open Sharing and Permissions


d. Click on lock to unlock


e. Click gear (Action Menu) > Apply to enclosed items…


f. Got to Applications folder > Utilities > Terminal


g. Type or paste the following in the terminal window and click return:


diskutil resetUserPermissions / `id -u`


h. When process finishes, quit Terminal


3. Open Photos app and click Option


4. Select Create New > Name Library and choose location


5. Go to File > Import > locate photos from external hard drive and select


6. Click Review for Import


7. Locate old Photos Library and delete


8. Restart computer
 
how the hell do you fix this damn app? I tried everything from repairing the photos library to reinstalling the operating system.

The last thing that I want to attempt is to export the photos from my library and then import them into a new library, but it always begins it's never-ending "hang crash" after 10 seconds of opening. My Console log for the photos "hang crash."

Date/Time: 2018-07-03 06:59:27 -0700
End time: 2018-07-03 06:59:27 -0700
OS Version: Mac OS X 10.14 (Build 18A314k)
Architecture: x86_64h
Report Version: 27

Data Source: Stackshots
Shared Cache: 0x1c08f000 4027BF49-5632-38B5-B310-615146CBEC88

Command: Photos
Path: /Applications/Photos.app/Contents/MacOS/Photos
Identifier: com.apple.Photos
Version: 4.0 (3401.2.240)
Build Version: 16
Project Name: PhotoApp
Source Version: 3401002240000000
Parent: launchd [1]
PID: 1989

Event: hang
Duration: 0.59s (process was unresponsive for 11299 seconds before sampling)
Steps: 6 (100ms sampling interval, 4 samples avoided due to audio)

Hardware model: MacBookPro13,3
Active cpus: 8

Time Awake Since Boot: 25000s
Time Since Wake: 12000s

Fan speed: 2161 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
6 <truncated backtrace>
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886]
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83]


Process: Photos [1989]
UUID: 26C9E54F-07A6-3F59-A9D9-67A6E6A943FF
Path: /Applications/Photos.app/Contents/MacOS/Photos
Architecture: x86_64
Parent: launchd [1]
UID: 501
Footprint: 268.68 MB
Start time: 2018-07-03 06:59:27 -0700
End time: 2018-07-03 06:59:27 -0700
Num samples: 6 (1-6)
CPU Time: 0.006s (18.4M cycles, 7.5M instructions, 2.47c/i)
Note: Unresponsive for 11299 seconds before sampling
Note: 2 idle work queue threads omitted

Thread 0xf8057 DispatchQueue 1 6 samples (1-6) priority 47 (base 47)
<process frontmost, thread QoS user interactive (requested user interactive, promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886] 1-6
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83] (blocked by pthread mutex owned by Photos [1989] thread 0xf808f) 1-6

Thread 0x1054fc DispatchQueue 7027 6 samples (1-6) priority 37 (base 37)
<process frontmost, thread QoS user initiated (requested user initiated, promote background, ipc override user initiated), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 ??? [0x600000a40300] 1-6
6 start_wqthread + 13 (libsystem_pthread.dylib + 9961) [0x7fff733326e9] 1-6
6 _pthread_wqthread + 409 (libsystem_pthread.dylib + 10482) [0x7fff733328f2] 1-6
6 _dispatch_workloop_worker_thread + 603 (libdispatch.dylib + 114268) [0x7fff7310de5c] 1-6
6 _dispatch_lane_invoke + 388 (libdispatch.dylib + 87766) [0x7fff731076d6] 1-6
6 _dispatch_lane_serial_drain + 618 (libdispatch.dylib + 85014) [0x7fff73106c16] 1-6
6 _dispatch_client_callout + 8 (libdispatch.dylib + 6566) [0x7fff730f39a6] 1-6
6 _dispatch_call_block_and_release + 12 (libdispatch.dylib + 34799) [0x7fff730fa7ef] 1-6
6 ??? (libsystem_notify.dylib + 13016) [0x7fff733222d8] 1-6
6 mach_msg_trap + 10 (libsystem_kernel.dylib + 80338) [0x7fff7328d9d2] 1-6
*6 hndl_mach_scall64 + 22 (kernel + 1418342) [0xffffff800035a466] 1-6
*6 mach_call_munger64 + 555 (kernel + 2877035) [0xffffff80004be66b] 1-6
*6 mach_msg_overwrite_trap + 878 (kernel + 1707166) [0xffffff80003a0c9e] 1-6
*6 ipc_kmsg_send + 772 (kernel + 1624788) [0xffffff800038cad4] 1-6
*6 ipc_mqueue_send + 505 (kernel + 1640761) [0xffffff8000390939] 1-6
*6 thread_block_reason + 175 (kernel + 1862895) [0xffffff80003c6cef] 1-6
*6 ??? (kernel + 1867856) [0xffffff80003c8050] 1-6
*6 machine_switch_context + 195 (kernel + 2955859) [0xffffff80004d1a53] (blocked by mach_msg send owned by this process) 1-6

Thread 0xf808f 6 samples (1-6) priority 47 (base 47)
<process frontmost, thread QoS user interactive (requested background, promote user interactive, ipc override background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0 and passive>
6 <truncated backtrace> 1-6
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886] 1-6
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83] (blocked by pthread mutex owned by this thread) 1-6

Thread 0xf8093 6 samples (1-6) priority 4 (base 4)
<process frontmost, thread QoS background (requested background, promote background), process unclamped, thread darwinbg, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 2>
6 <truncated backtrace> 1-6
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886] 1-6
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83] (blocked by pthread mutex owned by Photos [1989] thread 0xf808f) 1-6

Thread 0xf80df 6 samples (1-6) priority 4 (base 4)
<process frontmost, thread QoS background (requested background, promote background), process unclamped, thread darwinbg, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 2>
6 <truncated backtrace> 1-6
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886] 1-6
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83] (blocked by pthread mutex owned by Photos [1989] thread 0xf808f) 1-6

Thread 0xf80e3 6 samples (1-6) priority 4 (base 4)
<process frontmost, thread QoS background (requested background, promote background), process unclamped, thread darwinbg, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 2>
6 <truncated backtrace> 1-6
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886] 1-6
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83] (blocked by pthread mutex owned by Photos [1989] thread 0xf808f) 1-6

Thread 0xf80f4 6 samples (1-6) priority 4 (base 4)
<process frontmost, thread QoS background (requested background, promote background), process unclamped, thread darwinbg, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 2>
6 <truncated backtrace> 1-6
6 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 120966) [0x7fff73297886] 1-6
*6 psynch_mtxcontinue + 0 (pthread + 11139) [0xffffff7f81b4cb83] (blocked by pthread mutex owned by Photos [1989] thread 0xf808f) 1-6

Thread 0xf810d Thread name "com.apple.NSEventThread" 6 samples (1-6) priority 47 (base 47) cpu time 0.006s (18.3M cycles, 7.4M instructions, 2.46c/i)
<process frontmost, thread QoS user interactive (requested user interactive, promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 thread_start + 13 (libsystem_pthread.dylib + 9977) [0x7fff733326f9] 1-6
6 _pthread_start + 70 (libsystem_pthread.dylib + 11058) [0x7fff73332b32] 1-6
6 _pthread_body + 128 (libsystem_pthread.dylib + 11206) [0x7fff73332bc6] 1-6
6 _NSEventThread + 160 (AppKit + 1485647) [0x7fff436b8b4f] 1-6
6 CFRunLoopRunSpecific + 463 (CoreFoundation + 438439) [0x7fff460110a7] 1-6
6 __CFRunLoopRun + 1660 (CoreFoundation + 440640) [0x7fff46011940] 1-6
6 __CFRunLoopServiceMachPort + 337 (CoreFoundation + 443589) [0x7fff460124c5] 1-6
6 mach_msg_trap + 10 (libsystem_kernel.dylib + 80338) [0x7fff7328d9d2] 1-6
*6 ipc_mqueue_receive_continue + 0 (kernel + 1642480) [0xffffff8000390ff0] 1-6

Thread 0xf818c 6 samples (1-6) priority 20 (base 20)
<process frontmost, thread QoS utility (requested utility, promote background, ipc override utility), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 1>
6 <truncated backtrace> 1-6
6 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 80398) [0x7fff7328da0e] 1-6
*6 semaphore_wait_continue + 0 (kernel + 1911776) [0xffffff80003d2be0] 1-6

Thread 0xf81a9 Thread name "com.apple.coreaudio.AQClient" 6 samples (1-6) priority 60 (base 60)
<process frontmost, process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 mach_msg_trap + 10 (libsystem_kernel.dylib + 80338) [0x7fff7328d9d2] 1-6
*6 ipc_mqueue_receive_continue + 0 (kernel + 1642480) [0xffffff8000390ff0] 1-6

Thread 0xf81aa Thread name "com.apple.coremedia.audioqueue.source" 6 samples (1-6) priority 55 (base 55)
<process frontmost, process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_cvwait + 10 (libsystem_kernel.dylib + 120918) [0x7fff73297856] 1-6
*6 psynch_cvcontinue + 0 (pthread + 19424) [0xffffff7f81b4ebe0] 1-6

Thread 0xf81ab Thread name "com.apple.coremedia.imagequeue.coreanimation.common" 6 samples (1-6) priority 54 (base 54)
<process frontmost, thread QoS unspecified (promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_cvwait + 10 (libsystem_kernel.dylib + 120918) [0x7fff73297856] 1-6
*6 psynch_cvcontinue + 0 (pthread + 19424) [0xffffff7f81b4ebe0] 1-6

Thread 0xf81ac Thread name "com.apple.coremedia.videomediaconverter" 6 samples (1-6) priority 49 (base 49)
<process frontmost, thread QoS unspecified (promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_cvwait + 10 (libsystem_kernel.dylib + 120918) [0x7fff73297856] 1-6
*6 psynch_cvcontinue + 0 (pthread + 19424) [0xffffff7f81b4ebe0] 1-6

Thread 0xf81ad 6 samples (1-6) priority 31 (base 31)
<process frontmost, thread QoS default (requested default, promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_cvwait + 10 (libsystem_kernel.dylib + 120918) [0x7fff73297856] 1-6
*6 psynch_cvcontinue + 0 (pthread + 19424) [0xffffff7f81b4ebe0] 1-6

Thread 0xf81ae Thread name "com.apple.coremedia.audiomentor" 6 samples (1-6) priority 47 (base 47)
<process frontmost, thread QoS unspecified (promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_cvwait + 10 (libsystem_kernel.dylib + 120918) [0x7fff73297856] 1-6
*6 psynch_cvcontinue + 0 (pthread + 19424) [0xffffff7f81b4ebe0] 1-6

Thread 0xf81af Thread name "com.apple.coremedia.videomentor" 6 samples (1-6) priority 47 (base 47)
<process frontmost, thread QoS unspecified (promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 <truncated backtrace> 1-6
6 __psynch_cvwait + 10 (libsystem_kernel.dylib + 120918) [0x7fff73297856] 1-6
*6 psynch_cvcontinue + 0 (pthread + 19424) [0xffffff7f81b4ebe0] 1-6

Thread 0xf81b0 6 samples (1-6) priority 55 (base 55) cpu time <0.001s (50.5K cycles, 13.0K instructions, 3.89c/i)
<process frontmost, thread QoS unspecified (promote background), process unclamped, process received importance donation from WindowServer [202], process received importance donation from usernoted [480], IO tier 0>
6 thread_start + 13 (libsystem_pthread.dylib + 9977) [0x7fff733326f9] 1-6
6 _pthread_start + 70 (libsystem_pthread.dylib + 11058) [0x7fff73332b32] 1-6
6 _pthread_body + 128 (libsystem_pthread.dylib + 11206) [0x7fff73332bc6] 1-6
6 _dispatch_worker_thread + 328 (libdispatch.dylib + 19305) [0x7fff730f6b69] 1-6
6 _dispatch_semaphore_wait_slow + 58 (libdispatch.dylib + 35596) [0x7fff730fab0c] 1-6
6 semaphore_timedwait_trap + 10 (libsystem_kernel.dylib + 80422) [0x7fff7328da26] 1-6
*6 semaphore_wait_continue + 0 (kernel + 1911776) [0xffffff80003d2be0] 1-6



ETC ETC.
 
I have the same issue for the last few days, latest beta. Started when my iCloud became full,mostly with photos, and I switched of photo sync. I was told to download my photos from icloud.com, but I can not manually select all 31K photos to download them. pita. So I wanted to copy them from my photos app to be sure I have them safe.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back