Photoshop crashes my MAC

Discussion in 'MacBook Pro' started by Belowone, May 23, 2019.

  1. Belowone, May 23, 2019
    Last edited by a moderator: May 23, 2019

    Belowone macrumors newbie

    Belowone

    Joined:
    May 23, 2019
    #1
    hi I have a MacBook Pro model a1286 OS Sierra 10.12.6. running fine using photoshop cs5 and illustrator cs5 with no problems. now my computer crashes whenever I try to open a psd file or create new psd. photoshop app within itself launches no problem it just crashes when I try open or create file. Illustrator also crashing my Mac trying to open file. other than that computer runs fine with all apps. I have also tried installing and reinstalling with same results.
    here is my crash log.

    Code:
    Anonymous UUID:       651131C9-1B53-718D-C2E6-B55FDCDC933E
    
    Tue May 21 10:39:47 2019
    
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff7fab986705): "GPU Panic: mux-regs 2 3 7f 0 0 0 severity 3 switch-state 0 IG FBs 1 EG FBs 0:0 power-state 3 3D busy HDA idle : AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.14.49/src/AppleMuxControl/kext/GPUPanic.cpp:149
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80c2dcbd30 : 0xffffff8028ae953c
    0xffffff80c2dcbdb0 : 0xffffff7fab986705
    0xffffff80c2dcbe20 : 0xffffff7fab982fcd
    0xffffff80c2dcbe60 : 0xffffff7fab98616d
    0xffffff80c2dcbe90 : 0xffffff80290c13d0
    0xffffff80c2dcbf00 : 0xffffff8028b2219a
    0xffffff80c2dcbfb0 : 0xffffff8028a978f7
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.14.49)[E94DC546-FFEF-31AE-8D19-DBE9B7023088]@0xffffff7fab976000->0xffffff7fab98bfff
                dependency: com.apple.driver.AppleGraphicsControl(3.14.49)[BA843D86-2E8D-33F5-8214-61C69BDC2D5E]@0xffffff7fab963000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7fa9606000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[3E00E7D2-E569-341D-9BE0-34D5DE491825]@0xffffff7fa9332000
                dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7faa08e000
                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[9D276DD1-4746-3504-A9D1-DA189588734D]@0xffffff7fab971000
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    16G29
    
    Kernel version:
    Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64
    Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03
    Kernel slide:     0x0000000028800000
    Kernel text base: 0xffffff8028a00000
    __HIB  text base: 0xffffff8028900000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    
    System uptime in nanoseconds: 7113677737334
    last loaded kext at 3731152184420: com.apple.driver.AppleUSBMergeNub    900.4.1 (addr 0xffffff7fac769000, size 12288)
    last unloaded kext at 3876939960038: com.apple.driver.AppleUSBMergeNub    900.4.1 (addr 0xffffff7fac769000, size 12288)
    loaded kexts:
    com.avg.PacketForwarder    2.1
    com.avg.FileShield    4.0.0
    com.apple.driver.AudioAUUC    1.70
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.driver.AGPM    110.23.17
    com.apple.filesystems.autofs    3.0
    com.apple.iokit.IOBluetoothSerialManager    5.0.5f1
    com.apple.driver.AppleMikeyHIDDriver    131
    com.apple.driver.AppleUpstreamUserClient    3.6.4
    com.apple.driver.AppleHDA    279.48
    com.apple.driver.AppleMikeyDriver    279.48
    com.apple.kext.AMDLegacyFramebuffer    1.5.1
    com.apple.driver.pmtelemetry    1
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.AMDRadeonX3000    1.5.1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleIntelHD3000Graphics    10.0.2
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.driver.AppleHV    1
    com.apple.kext.AMD6000Controller    1.5.1
    com.apple.driver.AppleThunderboltIP    3.0.8
    com.apple.driver.AppleSMCPDRC    1.0.0
    com.apple.driver.AppleSMCLMU    208
    com.apple.driver.AppleMuxControl    3.14.49
    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
    com.apple.driver.AppleLPC    3.1
    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB    10.0.2
    com.apple.driver.AppleMCCSControl    1.3.4
    com.apple.driver.SMCMotionSensor    3.0.4d1
    com.apple.driver.AppleUSBTCButtons    252
    com.apple.driver.AppleUSBTCKeyboard    252
    com.apple.driver.AppleIRController    341.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
    com.apple.BootCache    40
    com.apple.filesystems.hfs.kext    366.70.1
    com.apple.iokit.SCSITaskUserClient    394.50.1
    com.apple.iokit.IOAHCIBlockStorage    295.20.1
    com.apple.driver.AirPort.Brcm4331    800.20.26
    com.apple.driver.AppleSDXC    1.7.6
    com.apple.iokit.AppleBCM5701Ethernet    10.2.10
    com.apple.driver.AppleFWOHCI    5.5.5
    com.apple.driver.AppleAHCIPort    326.60.1
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    5.0
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    5.0
    com.apple.driver.AppleAPIC    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient    219.0.0
    com.apple.nke.applicationfirewall    172
    com.apple.security.quarantine    3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    219.0.0
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOSerialFamily    11
    com.apple.driver.DspFuncLib    279.48
    com.apple.kext.OSvKernDSPLib    525
    com.apple.iokit.IOAcceleratorFamily2    311.14
    com.apple.iokit.IOSurface    159.9
    com.apple.driver.AppleSSE    1.0
    com.apple.AppleGraphicsDeviceControl    3.14.49
    com.apple.driver.AppleHDAController    279.48
    com.apple.iokit.IOHDAFamily    279.48
    com.apple.iokit.IOAudioFamily    205.15
    com.apple.vecLib.kext    1.2.0
    com.apple.driver.AppleSMBusPCI    1.0.14d1
    com.apple.iokit.IOFireWireIP    2.2.7
    com.apple.kext.AMDLegacySupport    1.5.1
    com.apple.driver.AppleBacklightExpert    1.1.0
    com.apple.iokit.IONDRVSupport    516.1
    com.apple.driver.AppleGraphicsControl    3.14.49
    com.apple.driver.IOPlatformPluginLegacy    1.0.0
    com.apple.driver.IOPlatformPluginFamily    6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
    com.apple.driver.AppleSMBusController    1.0.18d1
    com.apple.iokit.IOGraphicsFamily    515.3
    com.apple.driver.AppleSMC    3.1.9
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    5.0.5f1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    5.0.5f1
    com.apple.iokit.IOBluetoothHostControllerTransport    5.0.5f1
    com.apple.iokit.IOBluetoothFamily    5.0.5f1
    com.apple.driver.AppleUSBMultitouch    258
    com.apple.driver.usb.IOUSBHostHIDDevice    1.1
    com.apple.driver.usb.networking    5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.1
    com.apple.driver.CoreStorage    540.30.1
    com.apple.filesystems.hfs.encodings.kext    1
    com.apple.driver.usb.AppleUSBHub    1.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    394.50.1
    com.apple.iokit.IOBDStorageFamily    1.8
    com.apple.iokit.IODVDStorageFamily    1.8
    com.apple.iokit.IOCDStorageFamily    1.8
    com.apple.driver.AppleThunderboltDPInAdapter    5.0.2
    com.apple.driver.AppleThunderboltDPAdapterFamily    5.0.2
    com.apple.driver.AppleThunderboltPCIDownAdapter    2.1.3
    com.apple.iokit.IOAHCISerialATAPI    266.50.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    394.50.1
    com.apple.driver.AppleThunderboltNHI    4.5.4
    com.apple.iokit.IOThunderboltFamily    6.5.7
    com.apple.iokit.IOEthernetAVBController    1.0.3b4
    com.apple.iokit.IO80211Family    1200.12.2
    com.apple.driver.mDNSOffloadUserClient    1.0.1b8
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.driver.corecapture    1.0.4
    com.apple.iokit.IOFireWireFamily    4.6.6
    com.apple.iokit.IOAHCIFamily    288
    com.apple.driver.usb.AppleUSBEHCIPCI    1.1
    com.apple.driver.usb.AppleUSBEHCI    1.1
    com.apple.driver.usb.AppleUSBHostPacketFilter    1.0
    com.apple.iokit.IOUSBFamily    900.4.1
    com.apple.driver.AppleUSBHostMergeProperties    1.1
    com.apple.driver.AppleEFINVRAM    2.1
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.driver.AppleEFIRuntime    2.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    300.0
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.AppleMobileFileIntegrity    1.0.5
    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.KernelRelayHost    1
    com.apple.iokit.IOUSBHostFamily    1.1
    com.apple.driver.AppleBusPowerController    1.0
    com.apple.driver.DiskImages    444.50.16
    com.apple.iokit.IOStorageFamily    2.1
    com.apple.iokit.IOReportFamily    31
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleACPIPlatform    5.0
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.Libm    1
    com.apple.kec.pthread    1
    com.apple.kec.corecrypto    1.0
    Unable to gather system configuration information.
     
  2. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #2
    This indicates the graphics processor (GPU) in your computer is failing, which is a very common problem on this version of MacBook Pro.
    This thread has a lot of information and some possible workarounds: https://forums.macrumors.com/thread...ntel-integrated-gpu-efi-variable-fix.2037591/
     
  3. treekram macrumors 68000

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #3
    I would agree with the previous poster that the problem is very likely the GPU.

    But there's a couple of things that you can try.

    Safe mode (since you have a couple of kernel extensions):
    https://support.apple.com/en-us/HT201262

    The log you have says you haven't applied any Security Updates. These updates includes more than just security-related stuff. That may help but at the time it might also hurt as it may be incompatible with your existing software.

    As I said it's likely the GPU - these suggestions are more long shots but worth a try, IMO.

    Before you go any further, make sure you have a backup - more than one won't hurt. If you have a Time Machine backup you might want to also consider a clone using something like Carbon Copy Cloner which can be downloaded for free and used on a trial basis for 30 days.
    https://bombich.com/
     
  4. Belowone thread starter macrumors newbie

    Belowone

    Joined:
    May 23, 2019
    #4
    hi & thanks for your input. is the GPU hardware replaceable or is this more of a software issue? would this require a fresh OS install to cure the issue? I do have an external hard drive with another Mac OS installed with my back up of files and the sort.
     
  5. orph macrumors 68000

    orph

    Joined:
    Dec 12, 2005
    Location:
    UK
  6. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #7
    The GPUs in these computers are all prone to failure. The thread I linked in the second post in the thread will answer your questions about this.
    --- Post Merged, May 25, 2019 ---
    That's irrelevant in this case as the problem is directly related to the GPU hardware. I've used Photoshop CS5 without issue in High Sierra.
     

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6 May 23, 2019