iPhone X Picked wrong att next plan

tripleh3lix

macrumors 6502
Original poster
Jun 17, 2014
429
149
I accidentally clicked the 30 month on checkout trying to do it as quick as possible before the site went down. is there a way I can change it to an every year after I receive the phone? Att isn’t open for that sort of support and are giving me the ring around saying yes and no.

If I have to cancel it and not get it launch or near launch day that would really suck.
 

mrjoeyjiffy

macrumors member
Jun 19, 2009
92
30
Dont cancel your order, once you get it you will just need to activate it and then go into a store or call and they can change it to a different month plan, it wont let you change it until you activate it and once you activate it you will have 14days to change it, its no biggy and takes 5 minutes i did it plenty of times for customers i was a rep for 4 years there. If you dont feel comfortable just take the device into the store before you activate it and explain you want to change installment plan length, its super easy for the rep to do but they will have to activate it first.
 

tripleh3lix

macrumors 6502
Original poster
Jun 17, 2014
429
149
I think you might have to cancel but ask them to be on the safe side
They’re saying yes I can; and saying no at the same time. They don’t seem to o. If I cancelled now would my upgrade eligibility be messed up?
I think you might have to cancel but ask them to be on the safe side
not getting a straight answer out of them and the number they gave me was closed.
 

mrjoeyjiffy

macrumors member
Jun 19, 2009
92
30
I worked there for 4 years and have many friends that still do, the information im giving you is 100% accurate. You are totally fine just go into a store or call once you activate, you cant make changes to a pending order and your order will be pending until you activate it. Once you do you have 14 days to change the type of next installment plan, its seriously super easy and no biggy
 

kargurin

macrumors 6502
Apr 24, 2015
370
224
I ran into the same thing but I saw no option for 24 months. Just 30. Unless I was supposed to click on the fine colored print to change it. No prompts that I saw. I'll call AT&T on Friday to hear it from them. I figured it is no big deal but glad to see the pros here confirm that.
 
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kargurin

macrumors 6502
Apr 24, 2015
370
224
I worked there for 4 years and have many friends that still do, the information im giving you is 100% accurate. You are totally fine just go into a store or call once you activate, you cant make changes to a pending order and your order will be pending until you activate it. Once you do you have 14 days to change the type of next installment plan, its seriously super easy and no biggy
As it turns out this information is absolutely WRONG. There is alot of bad info being passed around. I was told by multiple AT&T CSRs there is nothing the customer can do to change the plan. Called up a store, Pre order or post order and post they cannot help you. What I was told to do is return it without activation and then make another order. But even this is wrong. As it turns out you can cancel through the app. Will try all this again at a store.
 
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allthingsapple!

macrumors regular
Sep 4, 2014
245
136
I ran into the same thing but I saw no option for 24 months. Just 30. Unless I was supposed to click on the fine colored print to change it. No prompts that I saw. I'll call AT&T on Friday to hear it from them. I figured it is no big deal but glad to see the pros here confirm that.
I almost checked out with the 30 month plan but then under that it said something like choose a different payment option in a pretty small print. Nonetheless, I almost checked out with the 30 month plan as well due to this.
 

kargurin

macrumors 6502
Apr 24, 2015
370
224
I almost checked out with the 30 month plan but then under that it said something like choose a different payment option in a pretty small print. Nonetheless, I almost checked out with the 30 month plan as well due to this.
After sorting out this mess I went to an AT&T store and made another order. Same phone and it's still due to arrive next Friday. I can understand that you can get all sorts of bad advice on the internet and you can accept it at your own peril. But AT&T giving you bad info repeatedly is unacceptable.
 
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allthingsapple!

macrumors regular
Sep 4, 2014
245
136
After sorting out this mess I went to an AT&T store and made another order. Same phone and it's still due to arrive next Friday. I can understand that you can get all sorts of bad advice on the internet and you can accept it at your own peril. But AT&T giving you bad info repeatedly is unacceptable.
Agreed! I’m glad you were able to get everything sorted out!
 

mrjoeyjiffy

macrumors member
Jun 19, 2009
92
30
As it turns out this information is absolutely WRONG. There is alot of bad info being passed around. I was told by multiple AT&T CSRs there is nothing the customer can do to change the plan. Called up a store, Pre order or post order and post they cannot help you. What I was told to do is return it without activation and then make another order. But even this is wrong. As it turns out you can cancel through the app. Will try all this again at a store.
in OPUS mobile the rep pulls up the account, selects the affected line, scrolls down to the right side of the page to find the device, and there's a button for return/exchange, when they click that there is a button for device exchange or contract only exchange, its super easy and is allowable within 14 days of activation but only after the phone has been activated and it doesn't charge a restocking fee. Why so aggressive when you're getting your information second hand?
 

kargurin

macrumors 6502
Apr 24, 2015
370
224
My guess is that your information is inapplicable here. This is a pre order. Not a product in stock or an order of a product already released. This is not a B&M purchase. I asked AT&T if I could change the contract now. They said no. I asked them if I could change the contract after I received the phone. They said no. I would have to send it back. And this is the story from TWO CSRs because I didn’t believe the first. One guy said he’s been doing this for years.Then i called a local AT&T store and asked if I could bring the phone in and change the plan. No. Do you not think I would do everything I could to change the order?
 
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mrjoeyjiffy

macrumors member
Jun 19, 2009
92
30
I believe your telling me what you were told, trust me I worked with plenty of RSC’s who didn’t know their way around OPUS very well at all.

Your theory about B&M vs online also doesn’t apply, I’ve physically changed people from 24 to 30 and vice versa last year on iPhone X’s they pre ordered online. ANY time a phone is shipped, whether it be placed online or in store, and whether it was a pre order or an order for an existing device, opus handles it the same way.

If you want to test this theory you can even if the rep doesn’t know how to do it, simply walk into the store with a phone you purchased/activated within the last 14 days and ask if they can change the installment plan, if they say no just tell them to pretend like they’re returning the device and hit the return button and on the very next screen before you even get into the thick of it it will ask the rep “device exchange” or “contract-only exchange” and then once then on the next screen it will have radio buttons for whatever the current installment plans/agreements ATT offers(30,24,no contract, etc)
 
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kargurin

macrumors 6502
Apr 24, 2015
370
224
Same thing happened to me. I’ll go in to the store after I receive my new phone. Don’t stress all will be well.
Try calling one in advance. Explain the situation and see if they'll change it for you. When I did that today the reply I got was nope. I'm any case I'm good now. Phone scheduled to come on Friday. Had to cancel the first order in the app.
 

kargurin

macrumors 6502
Apr 24, 2015
370
224
It’s because they can’t change a pending order until it’s been received/activated
I'm not saying that. I'm saying ask them if it is something they can do after the phone comes in. This is not the first preorder ever. This is not the first time the issue had appeared. I asked maybe 5 different people if I could do this. All said no. Then again it's possible that the AT&T people are so incompetent that you just need to find the right manager. That appears possible. I'm just reporting what I was told and given the uncertainty of the situation it made more sense for me to cancel and start from scratch. Do whatever floats your boat.
 
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mrjoeyjiffy

macrumors member
Jun 19, 2009
92
30
Oh I’m not doubting what you’re saying I’m replying in case anyone reads this and is concerned and thinks they need to cancel their order unnecessarily
 

tripleh3lix

macrumors 6502
Original poster
Jun 17, 2014
429
149
I called several times, they told me yes before I got the phone.

Trying to currently change it, the lady said it was possible — but told me the phone amount (1,249) would be applied to the bill.. and a dispute would have to take place and it can take months before I get my line reactivated. She said she wouldn’t recommend it cause it can be detrimental to my account and a big hassle.
 

IowaLynn

macrumors 68000
Feb 22, 2015
1,555
356
I worked there for 4 years and have many friends that still do, the information im giving you is 100% accurate. You are totally fine just go into a store or call once you activate, you cant make changes to a pending order and your order will be pending until you activate it. Once you do you have 14 days to change the type of next installment plan, its seriously super easy and no biggy
Why not just leave as is and in 12 months or 24 just pay off the installment payments?
 

gsmornot

macrumors 68040
Sep 29, 2014
3,242
2,793
I called several times, they told me yes before I got the phone.

Trying to currently change it, the lady said it was possible — but told me the phone amount (1,249) would be applied to the bill.. and a dispute would have to take place and it can take months before I get my line reactivated. She said she wouldn’t recommend it cause it can be detrimental to my account and a big hassle.
Just as IowaLynn said. Make the payments already established on the plan. In 11 months when upgrade time comes around pay the difference that you need to qualify for the next device.
 

caligurl

macrumors 68040
Jun 8, 2009
3,194
1,029
socal
After sorting out this mess I went to an AT&T store and made another order. Same phone and it's still due to arrive next Friday. I can understand that you can get all sorts of bad advice on the internet and you can accept it at your own peril. But AT&T giving you bad info repeatedly is unacceptable.
I never trust anything the idiots at AT&T tell me. I called so many times last year asking about paying off vs turning in and got the WRONG information from every single one of them! They are all a bunch of IDIOTS!
 
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