Pitaka MagCase for iPhone XS Max Too Snug

Discussion in 'iPhone Accessories' started by joobacca, Sep 22, 2018.

  1. joobacca macrumors newbie

    Joined:
    Sep 22, 2014
    #1
    Anyone else get the Pitaka MagCase for their iPhone XS Max and find that it fits too snug? I can't seem to get one corner of the case to seat all the way down. Very difficult to take the case off as well.
     
  2. Deathshead macrumors member

    Joined:
    Mar 9, 2009
    #2
    Mine was so tight the corner split. They are sending a new one right out, no problem.

    I’m just suspecting it’s due to manufacturing variation and brand new product teething. Love the case and the fact that they responded so quickly.
     
  3. joobacca thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #3
    Thanks for the reply! Sent them a message a few hours ago. Hoping a replacement will fit a little better!
     
  4. joeybuckets macrumors regular

    joeybuckets

    Joined:
    Jan 13, 2008
    Location:
    Brooklyn,NY
    #4
    where do i send message, got mine is also very tight
     
  5. joobacca thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #5
    I reached out to them from their website. It appears that they use Facebook for their online chat feature.
     
  6. joeybuckets macrumors regular

    joeybuckets

    Joined:
    Jan 13, 2008
    Location:
    Brooklyn,NY
    #6
    ok i sent them an email, i purchased mine thru amazon. I thought it was strange how tight it was
     
  7. richard371 macrumors 68020

    Joined:
    Feb 1, 2008
  8. Sarah-PITAKA, Sep 28, 2018
    Last edited: Oct 8, 2018

    Sarah-PITAKA Suspended

    Sarah-PITAKA

    Joined:
    Feb 7, 2018
    Location:
    Hong Kong
    #8
    Hi, sorry for any inconvenience caused.

    as you may know, that MagCase is probably the thinnest protective case in the market, it's made of 100% aramid material which decides the case to be hard, besides, we take good care of the case precision, enabling to fit your phone seamlessly. (within 0.03 mm deviation). However, the high-precision standard production of MagCase might also lead to subtle differences in the same model of different mobile phones.

    Though we have known the specific size data of the new iPhones before Apple introduced the dimension of those iPhones, it was still difficult to avoid reasonable tolerances in any actual production process. Besides, it really depends on the person feels and only a few of the case have this feature.

    Here’s the video for you to gain more ideas on how to take off the MagCase easily: [​IMG]

    And if you do feel the case is not good in use, please feel free to contact us at support@ipitaka.com or PM us on Facebook & Twitter, we'll reply to your message as soon as possible :)

    Kind regards
    Sarah
    PITAKA Team
     
  9. joeybuckets, Sep 29, 2018
    Last edited: Oct 2, 2018

    joeybuckets macrumors regular

    joeybuckets

    Joined:
    Jan 13, 2008
    Location:
    Brooklyn,NY
    #9
    camera opening is all dented
     

    Attached Files:

  10. Illmaculate macrumors member

    Joined:
    May 19, 2015
    #10
    Saved your camera it seems
     
  11. joeybuckets macrumors regular

    joeybuckets

    Joined:
    Jan 13, 2008
    Location:
    Brooklyn,NY
    #11
    Yes, funny thing is it fell off of a table on to my kitchen floor (which is tile).
     
  12. Dld23 macrumors member

    Joined:
    Sep 14, 2018
    Location:
    Ohio
    #12
    They seem to have improved the mag case pro from all of the other reviews saying it is bulky. There is literally no bulk with this thing and it fits perfect so far and has no real front lip to mess up swiping. The old ones had a raised lip that made edge swiping hard. Fits my xs max perfect. If it wasnt for the corners, my edge to edge screen protector would fit.
     
  13. Untapped Potential macrumors member

    Joined:
    Jul 3, 2017
    #13
    --- Post Merged, Oct 1, 2018 ---
    How does it compare to the apple silicone case (grip and bulkiness)?
     
  14. Deathshead, Oct 2, 2018
    Last edited: Oct 2, 2018

    Deathshead macrumors member

    Joined:
    Mar 9, 2009
    #14
    Did you get your replacement? I received the replacement and it did the same thing. time to return.. If they are this easy to split due then I have a hard time trusting it in day to day use especially at this price point. Im returning and getting the apple leather...

    That being said Pitaka support has been really great, Its unfortunate they ran into this first batch issue,.

    UPDATE: Pitaka support is amazing and took care of everything. Best support experience I have had in years!
     
  15. joeybuckets macrumors regular

    joeybuckets

    Joined:
    Jan 13, 2008
    Location:
    Brooklyn,NY
    #15
    No, we went back and forth with emails to no avail, Thankfully i purchased mine through Amazon and sent my case back today for a refund. For 50 dollars, i expect more... I have a Pitaka Mag Pro coming that i bought from their site. Hopefully this case is made better then the other one.
    --- Post Merged, Oct 2, 2018 ---
    I have one coming in the mail to me shortly. So the edge to edge it lifts up at the corners?
     
  16. joobacca thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #16
    Hey Sarah, thanks for reaching out!

    I’ve reached out to your team on Facebook last week but have not had a response. I’m not sure if it’s supposed to fit this tightly, but there is a tear in the corner of the case. I’ve sent a photo over Facebook but I’ll post here as well.

    Seems like another user here had a similar issue. Any updates?
    --- Post Merged, Oct 5, 2018 ---
    I’ve been having the same issue as joeybuckets. Been talking with them but was told this is normal and that the material is designed to stretch over time. The fact that it tore as soon as I put it on (albeit small) makes me feel like the tolerances are off.

    I’ve reached out again and so I hope to hear back from them. If not I’ll return the case as well.
     

    Attached Files:

  17. Sarah-PITAKA, Oct 8, 2018
    Last edited: Oct 8, 2018

    Sarah-PITAKA Suspended

    Sarah-PITAKA

    Joined:
    Feb 7, 2018
    Location:
    Hong Kong
    #17

    Hi! Sorry for the slow reply as we had one week off holiday, but now everything gets back to the normal.

    Please let me know your ticket number so I could look it out and get this solved immediately :)
    --- Post Merged, Oct 8, 2018 ---

    Hi sorry for the inconvenience caused.

    Please kindly be assured that we adjust a bit soon after we heard the feedback, every case has been tested on the real phone before it gets shipped out to ensure the compatibility of the phone size (except for other tests)

    Having said that, any others have this problem, please feel free to reach out to our support team to ask for a replacement :)
     
  18. Oreon macrumors regular

    Oreon

    Joined:
    Oct 30, 2011
    #18
    Seriously impressed with Pitaka support, ordered the mag case for my Xs max and the fitment was off as per the pic above, contacted them through amazon UK and a few days later I have a new case, which is perfect.

    I’m a convert I think I’ll be covering future iPhones with the cases as long as Pitaka keep making them! I actually prefer the feel of my phone with it on!

    Looking forward to new colours released hopefully like what’s available for last years, red and black looks amazing, and considering the pro case, not like I perticulary need a case with that level of protection lol
     
  19. dwfaust macrumors 603

    dwfaust

    Joined:
    Jul 3, 2011
    #19
    I continue to be impressed with Pitaka. I have only had one minor issue and they solved it immediately with a replacement case.
     
  20. Deathshead macrumors member

    Joined:
    Mar 9, 2009
    #20
    I have since returned my Pitaka mag case and went with the Apple leather, but I will say that Pitaka support is VERY good, they respond right away and take care of their customers right.

    I really wish they would come out with a "middle of the road" case basically the apple leather but in the Aramid material with a lil softness built in and a thin aramid soft finger strap for the back of the max that would rock.
     
  21. Sarah-PITAKA, Oct 10, 2018
    Last edited: Oct 10, 2018

    Sarah-PITAKA Suspended

    Sarah-PITAKA

    Joined:
    Feb 7, 2018
    Location:
    Hong Kong
    #21

    Hi! Thanks for your constant support, it's really our pleasure to know that :)

    We're actually planning to make new colors for the MagCase (it might be weird if the MagCase Pro is colorful, no?)

    Please pay close attention to our social media or email to get notified promptly;)
    --- Post Merged, Oct 10, 2018 ---
    Hi! It's really our pleasure to have your satisfaction,

    By the way, we now have new product MagDock on Kickstarter, with more than 2000 backers at the moment, take a look if you are interested :) https://www.kickstarter.com/project...less-charging-dock-inbuilt-with?ref=user_menu


    Hi thanks for the valuable feedback! Our product team will think about it seriously, once we have any new development of the case, will update it on our social media or email, please keep an eye open on them to get notified promptly ;)
     
  22. XtotheMAX macrumors member

    Joined:
    Sep 14, 2018
    #22
  23. Sarah-PITAKA Suspended

    Sarah-PITAKA

    Joined:
    Feb 7, 2018
    Location:
    Hong Kong
    #23

    Hi! Normally we need to ship all the orders on Kickstarter and Indiegogo before making the MagDock available on the official website (we are working on this right now) so please sign up here first https://goo.gl/CYbdJZ to get the earliest notification when it's available ;)
    --- Post Merged, Dec 5, 2018 ---
    By the way, we are having 20% Off Sitewide for Xmas(the biggest discount of this year), never miss it out by using coupon XMAS2018 to get a gift for your beloved ones https://goo.gl/1iUTtQ :cool:
     
  24. XtotheMAX macrumors member

    Joined:
    Sep 14, 2018
    #24
    Can you please help me put in a order through Indiegogo? Seems like the campaign ended, but I would like to put in an order :(

    Please help

    @Sarah-PITAKA
     
  25. Mr Mystery macrumors member

    Joined:
    Nov 3, 2013
    #25
    I'm so in love with this case! The in hand feel is addictive, you don't want to put it down. It definitely won't protect a serious drop but the grip it provides should prevent drops from hand so if you're not clumsy with your device this case is defiently for you.
     

Share This Page

30 September 22, 2018