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Pitaka MagCase for iPhone XS Max Too Snug

joobacca

macrumors newbie
Original poster
Sep 22, 2014
5
0
Anyone else get the Pitaka MagCase for their iPhone XS Max and find that it fits too snug? I can't seem to get one corner of the case to seat all the way down. Very difficult to take the case off as well.
 

Deathshead

macrumors member
Mar 9, 2009
53
14
Mine was so tight the corner split. They are sending a new one right out, no problem.

I’m just suspecting it’s due to manufacturing variation and brand new product teething. Love the case and the fact that they responded so quickly.
 
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joobacca

macrumors newbie
Original poster
Sep 22, 2014
5
0
Mine was so tight the corner split. They are sending a new one right out, no problem.

I’m just suspecting it’s due to manufacturing variation and brand new product teething. Love the case and the fact that they responded so quickly.

Thanks for the reply! Sent them a message a few hours ago. Hoping a replacement will fit a little better!
 
Comment

Sarah-PITAKA

Suspended
Feb 7, 2018
63
25
Hong Kong
Anyone else get the Pitaka MagCase for their iPhone XS Max and find that it fits too snug? I can't seem to get one corner of the case to seat all the way down. Very difficult to take the case off as well.

Hi, sorry for any inconvenience caused.

as you may know, that MagCase is probably the thinnest protective case in the market, it's made of 100% aramid material which decides the case to be hard, besides, we take good care of the case precision, enabling to fit your phone seamlessly. (within 0.03 mm deviation). However, the high-precision standard production of MagCase might also lead to subtle differences in the same model of different mobile phones.

Though we have known the specific size data of the new iPhones before Apple introduced the dimension of those iPhones, it was still difficult to avoid reasonable tolerances in any actual production process. Besides, it really depends on the person feels and only a few of the case have this feature.

Here’s the video for you to gain more ideas on how to take off the MagCase easily:

And if you do feel the case is not good in use, please feel free to contact us at support@ipitaka.com or PM us on Facebook & Twitter, we'll reply to your message as soon as possible :)

Kind regards
Sarah
PITAKA Team
 
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joeybuckets

macrumors 6502
Jan 13, 2008
271
68
ZANESVILLE,OHIO
camera opening is all dented
 

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Dld23

macrumors member
Sep 14, 2018
66
15
Ohio
They seem to have improved the mag case pro from all of the other reviews saying it is bulky. There is literally no bulk with this thing and it fits perfect so far and has no real front lip to mess up swiping. The old ones had a raised lip that made edge swiping hard. Fits my xs max perfect. If it wasnt for the corners, my edge to edge screen protector would fit.
 
Comment

Untapped Potential

macrumors member
Jul 3, 2017
74
8
They seem to have improved the mag case pro from all of the other reviews saying it is bulky. There is literally no bulk with this thing and it fits perfect so far and has no real front lip to mess up swiping. The old ones had a raised lip that made edge swiping hard. Fits my xs max perfect. If it wasnt for the corners, my edge to edge screen protector would fit.
[doublepost=1538451465][/doublepost]
They seem to have improved the mag case pro from all of the other reviews saying it is bulky. There is literally no bulk with this thing and it fits perfect so far and has no real front lip to mess up swiping. The old ones had a raised lip that made edge swiping hard. Fits my xs max perfect. If it wasnt for the corners, my edge to edge screen protector would fit.

How does it compare to the apple silicone case (grip and bulkiness)?
 
Comment

Deathshead

macrumors member
Mar 9, 2009
53
14
where do i send message, got mine is also very tight
Did you get your replacement? I received the replacement and it did the same thing. time to return.. If they are this easy to split due then I have a hard time trusting it in day to day use especially at this price point. Im returning and getting the apple leather...

That being said Pitaka support has been really great, Its unfortunate they ran into this first batch issue,.

UPDATE: Pitaka support is amazing and took care of everything. Best support experience I have had in years!
 
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joeybuckets

macrumors 6502
Jan 13, 2008
271
68
ZANESVILLE,OHIO
Did you get your replacement? I received the replacement and it did the same thing. time to return.. If they are this easy to split due then I have a hard time trusting it in day to day use especially at this price point. Im returning and getting the apple leather...

That being said Pitaka support has been really great, Its unfortunate they ran into this first batch issue,.

UPDATE: Pitaka support is amazing and took care of everything. Best support experience I have had in years!

No, we went back and forth with emails to no avail, Thankfully i purchased mine through Amazon and sent my case back today for a refund. For 50 dollars, i expect more... I have a Pitaka Mag Pro coming that i bought from their site. Hopefully this case is made better then the other one.
[doublepost=1538505228][/doublepost]
They seem to have improved the mag case pro from all of the other reviews saying it is bulky. There is literally no bulk with this thing and it fits perfect so far and has no real front lip to mess up swiping. The old ones had a raised lip that made edge swiping hard. Fits my xs max perfect. If it wasnt for the corners, my edge to edge screen protector would fit.

I have one coming in the mail to me shortly. So the edge to edge it lifts up at the corners?
 
Comment

joobacca

macrumors newbie
Original poster
Sep 22, 2014
5
0
Hi, sorry for any inconvenience caused.

as you may know, that MagCase is probably the thinnest protective case in the market, it's made of 100% aramid material which decides the case to be hard, besides, we take good care of the case precision, enabling to fit your phone seamlessly. (within 0.03 mm deviation). However, the high-precision standard production of MagCase might also lead to subtle differences in the same model of different mobile phones.

Though we have known the specific size data of the new iPhones before Apple introduced the dimension of those iPhones, However, it was still difficult to avoid reasonable tolerances in any actual production process. Anyways, it really depends on the person feels and only a few of the case have this feature.

Here’s the video for you to gain more ideas on how to take off the MagCase easily:

And if you do feel the case is not good in use, please feel free to contact us at support@ipitaka.com or PM us on Facebook & Twitter, we'll reply to your message as soon as possible :)

Kind regards
Sarah
PITAKA Team

Hey Sarah, thanks for reaching out!

I’ve reached out to your team on Facebook last week but have not had a response. I’m not sure if it’s supposed to fit this tightly, but there is a tear in the corner of the case. I’ve sent a photo over Facebook but I’ll post here as well.

Seems like another user here had a similar issue. Any updates?
[doublepost=1538756201][/doublepost]
Did you get your replacement? I received the replacement and it did the same thing. time to return.. If they are this easy to split due then I have a hard time trusting it in day to day use especially at this price point. Im returning and getting the apple leather...

That being said Pitaka support has been really great, Its unfortunate they ran into this first batch issue,.

UPDATE: Pitaka support is amazing and took care of everything. Best support experience I have had in years!

I’ve been having the same issue as joeybuckets. Been talking with them but was told this is normal and that the material is designed to stretch over time. The fact that it tore as soon as I put it on (albeit small) makes me feel like the tolerances are off.

I’ve reached out again and so I hope to hear back from them. If not I’ll return the case as well.
 

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Comment

Sarah-PITAKA

Suspended
Feb 7, 2018
63
25
Hong Kong
Hey Sarah, thanks for reaching out!

I’ve reached out to your team on Facebook last week but have not had a response. I’m not sure if it’s supposed to fit this tightly, but there is a tear in the corner of the case. I’ve sent a photo over Facebook but I’ll post here as well.

Seems like another user here had a similar issue. Any updates?
[doublepost=1538756201][/doublepost]

I’ve been having the same issue as joeybuckets. Been talking with them but was told this is normal and that the material is designed to stretch over time. The fact that it tore as soon as I put it on (albeit small) makes me feel like the tolerances are off.

I’ve reached out again and so I hope to hear back from them. If not I’ll return the case as well.


Hi! Sorry for the slow reply as we had one week off holiday, but now everything gets back to the normal.

Please let me know your ticket number so I could look it out and get this solved immediately :)
[doublepost=1538987538][/doublepost]
Did you get your replacement? I received the replacement and it did the same thing. time to return.. If they are this easy to split due then I have a hard time trusting it in day to day use especially at this price point. Im returning and getting the apple leather...

That being said Pitaka support has been really great, Its unfortunate they ran into this first batch issue,.

UPDATE: Pitaka support is amazing and took care of everything. Best support experience I have had in years!


Hi sorry for the inconvenience caused.

Please kindly be assured that we adjust a bit soon after we heard the feedback, every case has been tested on the real phone before it gets shipped out to ensure the compatibility of the phone size (except for other tests)

Having said that, any others have this problem, please feel free to reach out to our support team to ask for a replacement :)
 
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Comment

Oreon

macrumors regular
Oct 30, 2011
119
148
Seriously impressed with Pitaka support, ordered the mag case for my Xs max and the fitment was off as per the pic above, contacted them through amazon UK and a few days later I have a new case, which is perfect.

I’m a convert I think I’ll be covering future iPhones with the cases as long as Pitaka keep making them! I actually prefer the feel of my phone with it on!

Looking forward to new colours released hopefully like what’s available for last years, red and black looks amazing, and considering the pro case, not like I perticulary need a case with that level of protection lol
 
Comment

dwfaust

macrumors 604
Jul 3, 2011
6,665
7,490
I continue to be impressed with Pitaka. I have only had one minor issue and they solved it immediately with a replacement case.
 
Comment

Deathshead

macrumors member
Mar 9, 2009
53
14
I have since returned my Pitaka mag case and went with the Apple leather, but I will say that Pitaka support is VERY good, they respond right away and take care of their customers right.

I really wish they would come out with a "middle of the road" case basically the apple leather but in the Aramid material with a lil softness built in and a thin aramid soft finger strap for the back of the max that would rock.
 
Comment

Sarah-PITAKA

Suspended
Feb 7, 2018
63
25
Hong Kong
Seriously impressed with Pitaka support, ordered the mag case for my Xs max and the fitment was off as per the pic above, contacted them through amazon UK and a few days later I have a new case, which is perfect.

I’m a convert I think I’ll be covering future iPhones with the cases as long as Pitaka keep making them! I actually prefer the feel of my phone with it on!

Looking forward to new colours released hopefully like what’s available for last years, red and black looks amazing, and considering the pro case, not like I perticulary need a case with that level of protection lol


Hi! Thanks for your constant support, it's really our pleasure to know that :)

We're actually planning to make new colors for the MagCase (it might be weird if the MagCase Pro is colorful, no?)

Please pay close attention to our social media or email to get notified promptly;)
[doublepost=1539227176][/doublepost]
I continue to be impressed with Pitaka. I have only had one minor issue and they solved it immediately with a replacement case.

Hi! It's really our pleasure to have your satisfaction,

By the way, we now have new product MagDock on Kickstarter, with more than 2000 backers at the moment, take a look if you are interested :) https://www.kickstarter.com/project...less-charging-dock-inbuilt-with?ref=user_menu

I have since returned my Pitaka mag case and went with the Apple leather, but I will say that Pitaka support is VERY good, they respond right away and take care of their customers right.

I really wish they would come out with a "middle of the road" case basically the apple leather but in the Aramid material with a lil softness built in and a thin aramid soft finger strap for the back of the max that would rock.


Hi thanks for the valuable feedback! Our product team will think about it seriously, once we have any new development of the case, will update it on our social media or email, please keep an eye open on them to get notified promptly ;)
 
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Comment

Sarah-PITAKA

Suspended
Feb 7, 2018
63
25
Hong Kong
@Sarah-PITAKA
Hi Sarah,

When will the MagDock be available for regular purchase from the Pitaka website?


Hi! Normally we need to ship all the orders on Kickstarter and Indiegogo before making the MagDock available on the official website (we are working on this right now) so please sign up here first https://goo.gl/CYbdJZ to get the earliest notification when it's available ;)
[doublepost=1544063281][/doublepost]By the way, we are having 20% Off Sitewide for Xmas(the biggest discount of this year), never miss it out by using coupon XMAS2018 to get a gift for your beloved ones https://goo.gl/1iUTtQ :cool:
 
Comment

XtotheMAX

macrumors member
Sep 14, 2018
40
8
Hi! Normally we need to ship all the orders on Kickstarter and Indiegogo before making the MagDock available on the official website (we are working on this right now) so please sign up here first https://goo.gl/CYbdJZ to get the earliest notification when it's available ;)
[doublepost=1544063281][/doublepost]By the way, we are having 20% Off Sitewide for Xmas(the biggest discount of this year), never miss it out by using coupon XMAS2018 to get a gift for your beloved ones https://goo.gl/1iUTtQ :cool:

Can you please help me put in a order through Indiegogo? Seems like the campaign ended, but I would like to put in an order :(

Please help

@Sarah-PITAKA
 
Comment

Mr Mystery

macrumors member
Nov 3, 2013
32
3
I'm so in love with this case! The in hand feel is addictive, you don't want to put it down. It definitely won't protect a serious drop but the grip it provides should prevent drops from hand so if you're not clumsy with your device this case is defiently for you.
 
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