Hello, I'm new and here in the hopes of gathering some opinions on how I should proceed. The story: I hastily sold my PowerMac G5 2GHz dual with 1GB RAM, 250GB HD, Combo drive, 56k modem, standard KB/M (no display) through macofalltrades.com for an offer of $1,300 so that I could replace it with a PowerBook G4. I packed the machine meticulously, but was unaware of the fact that the handles would not receive adequate support during transit. Macofalltrades.com sent me the following e-mail: Hello, We received the you shipped 8/15/05. Thank you. Everything checks-out with the following exception: The machine's casing and bottom handle got bend during transit. The machine was packaged well by most standards for computers; however, without the G5 custom Styrofoam, we have seen these units bend in the past. A lot of it has to do with Apple's design and the weight the machine. Please see the attached pictures. Unfortunately, the casing has to be replaced in order for us to resell the item. You would think the casing could simply be bent-back or handles replaced. Unfortunately, they are not - another flaw in the design. Here are your options: 1) You can take the machine back in accordance with the terms and conditions on the bottom of your Purchase Order. We would repackage it in order to prevent further damage. You would be responsible for freight. 2) We can have the casing replaced. Parts and labor on this are $445. This would be deducted from the payment amount. 3) As the "shipper," you have the right to file a UPS claim from your end. We have retained all the shipping materials should there be a damage inspection. In the past, we have found UPS does not pay claims in these situations when there is no damage to the box. With the understanding that I may not have taken the best course of action to begin with, what seems most viable now? Get the Mac back and try to sell it elsewhere (here, for instance)? Eat the $445? Or try to file a claim against UPS, regardless of the fact that the box itself was not damaged? Please note the attached images they sent. Thank you for your time.