PLEASE HELP macbook pro motherboard corrosion

[fabian9]

It's definitely liquid damage, but rather than speculating about how it got there, let's focus on what you can do about it. Doesn't matter how it got there at this stage as apple won't cover repairs if there are any signs of liquid damage.

1. Did you purchase 3 year apple care with the machine? You mentioned that you bought it in July, so it's less than a year old. This means that you're not making use of your extended apple care yet, so ask apple to refund it for you. They usually do this as far as I know.

2. The corrosion looks pretty bad, I would hazard a guess that cleaning the logic board with cleaning alcohol will do very little for you. Nevertheless, it's worth a try because it's the only repair option that you have as this stage short of replacing the logic board.

3. If cleaning doesn't help, claim it as accidental damage on your contents insurance. Pay the excess using the money you're getting back from apple for getting your apple care refunded, then get a new laptop from your insurance.

That's how I would go about it...

 

[annie90]

It's definitely liquid damage, but rather than speculating about how it got there, let's focus on what you can do about it. Doesn't matter how it got there at this stage as apple won't cover repairs if there are any signs of liquid damage.

1. Did you purchase 3 year apple care with the machine? You mentioned that you bought it in July, so it's less than a year old. This means that you're not making use of your extended apple care yet, so ask apple to refund it for you. They usually do this as far as I know.

2. The corrosion looks pretty bad, I would hazard a guess that cleaning the logic board with cleaning alcohol will do very little for you. Nevertheless, it's worth a try because it's the only repair option that you have as this stage short of replacing the logic board.

3. If cleaning doesn't help, claim it as accidental damage on your contents insurance. Pay the excess using the money you're getting back from apple for getting your apple care refunded, then get a new laptop from your insurance.

That's how I would go about it...

yeah i did purchase the apple care with the machine. i have since picked up the machine from mactivate and the tech there said that if i was to repair it on my house insurance the apple care would still b valid for the unit can some one confirm this?

i am travelling to england next week and the is an apple store nearby so i plan to try there as i am 1oo% sure it has never come in contact with liquid

here is a picture i took my self

 

[Dangerous Theory]

were they LCIs or not then?

 

[annie90]

Wirelessly posted

were they LCIs or not then?

I don't know if they were lci's as Im not sure where the are located. Taking the bottom cover off, where would the be located?

 

[fabian9]

yeah i did purchase the apple care with the machine. i have since picked up the machine from mactivate and the tech there said that if i was to repair it on my house insurance the apple care would still b valid for the unit can some one confirm this?

i am travelling to england next week and the is an apple store nearby so i plan to try there as i am 1oo% sure it has never come in contact with liquid

here is a picture i took my self

If you get it repaired by an authorised repair centre (such as mactivate), then it should still be covered by the warranty as far as I know. You can get your insurance to pay for it in that case, but you'll probably have to clear it with your insurance first. They might just say that it's more economical to just give you a new one…

Which Apple store in England are you going to? I have been to quite a few for repair purposes, so far I have to say Bluewater has been the most helpful for repairs and customer focus, Reading the worst by far. Sheffield, Bristol and Brighton have been pretty decent as well in my experience.

 

[Big-TDI-Guy]

Annie90 - FYI, I would be willing to put money on your board having water damage. Do not take this the wrong way, I believe you took amazing care of your computer, however it did happen, if not by your hands, by ones you didn't see, or that handled this before you got it.

If those water indicators are NOT tripped, there is ample evidence otherwise to indicate it did occur. If you saw a used car for sale, and it had a clean history (no accidents reported, clean carfax / ect...) yet was smashed to bits - would you purchase it like a car that wasn't mangled?

Your warranty can be voided, even if those indicators are still intact. Those indicators are intended more for the opposite of your situation - for slight water exposure that caused damage, but did not leave any other indication physically. In this case, it's obvious.

If you know any nerds who have access to DI water / vacuum chambers, give them a ring. If Southern New Hampshire isn't too far a haul, message me. Otherwise.... Find yourself a solid repair shop and hope for the best.

 

[annie90]

Wirelessly posted

yeah i did purchase the apple care with the machine. i have since picked up the machine from mactivate and the tech there said that if i was to repair it on my house insurance the apple care would still b valid for the unit can some one confirm this?

i am travelling to england next week and the is an apple store nearby so i plan to try there as i am 1oo% sure it has never come in contact with liquid

here is a picture i took my self

If you get it repaired by an authorised repair centre (such as mactivate), then it should still be covered by the warranty as far as I know. You can get your insurance to pay for it in that case, but you'll probably have to clear it with your insurance first. They might just say that it's more economical to just give you a new one…

Which Apple store in England are you going to? I have been to quite a few for repair purposes, so far I have to say Bluewater has been the most helpful for repairs and customer focus, Reading the worst by far. Sheffield, Bristol and Brighton have been pretty decent as well in my experience.

Im going the apple store in the arndale centre in manchester. I've booked the appointment through the apple care. Ive never had dealings with an actual apple store so don't really know what to expect. Any info?

 

[fabian9]

Im going the apple store in the arndale centre in manchester. I've booked the appointment through the apple care. Ive never had dealings with an actual apple store so don't really know what to expect. Any info?

Generally in my experience, the less you appear to know, the more helpful they'll be. Give them the feeling that you love your mac and you look after it like a baby, which judging by your previous posts, it would appear that you are.

Be friendly, but assertive, never argumentative.

 

[Dangerous Theory]

Wirelessly posted



I don't know if they were lci's as Im not sure where the are located. Taking the bottom cover off, where would the be located?

I don't know but there are several white dots in that photo you took yourself that look a lot like LCIs. You'd be able to tell better by looking/feeling first-hand.

 

[yusukeaoki]

Again, as I said I dont know what model your MBP is but for the 13in, this is where its located.
The red dots are where they are located.

 

[annie90]

Generally in my experience, the less you appear to know, the more helpful they'll be. Give them the feeling that you love your mac and you look after it like a baby, which judging by your previous posts, it would appear that you are.

Be friendly, but assertive, never argumentative.

do u think that it would best not to mention going to mactivate and them saying it is water damage and just go to them with the problem of screen breaking up and loud noise?

 

[macbook pro i5]

do u think that it would best not to mention going to mactivate and them saying it is water damage and just go to them with the problem of screen breaking up and loud noise?

I would say yes to that don't tell them about the suspected water damage because they might not do anything about it then.

 

[annie90]

I would say yes to that don't tell them about the suspected water damage because they might not do anything about it then.

will they open it up while im instore to look for any liquid damage or book it in and do all the test that have already ready been done?

 

[fabian9]

do u think that it would best not to mention going to mactivate and them saying it is water damage and just go to them with the problem of screen breaking up and loud noise?

I would say yes to that don't tell them about the suspected water damage because they might not do anything about it then.

Yeah just tell them what's going on physically, don't speculate about any potential damage. But let them know how much you baby your computer before they open it up...

 

[annie90]

Yeah just tell them what's going on physically, don't speculate about any potential damage. But let them know how much you baby your computer before they open it up...

thanks great thank for your help. if that doesn't work out my only option will be claiming on the household insurance. i know the repair will be expensive so would it be likely that the insurance company will replace the entire unit and would you have any idea whether claiming would increase the household insurance premium

 

[Dangerous Theory]

thanks great thank for your help. if that doesn't work out my only option will be claiming on the household insurance. i know the repair will be expensive so would it be likely that the insurance company will replace the entire unit and would you have any idea whether claiming would increase the household insurance premium

They will most likely take it out the back and open it up to inspect it straight away to give you the synopsis.

Just to give you an idea, they gave me a quote of £300 for a replacement logic board for my 2011 entry MBP 13" model the other day when I went to get it sorted for power issues (which thankfully amounted to nothing and was free).

 

[fabian9]

thanks great thank for your help. if that doesn't work out my only option will be claiming on the household insurance. i know the repair will be expensive so would it be likely that the insurance company will replace the entire unit and would you have any idea whether claiming would increase the household insurance premium

I don't know about the household insurance premium I'm afraid. It'll be classified as a claim though so you'll probably take a hit on your no claims discount and your premium will increase... Pure guesswork though, give then a call and enquire!