Hi, I sold my powermac on Ebay. I took it to a mailboxes etc where they packaged it, and shipped it VIA UPS. After it was delivered, a week later the buyer emails me saying it was damaged, and it is being sent back to me and he would like a refund. I have never experienced something like this, and would like some suggestions on what to do? He says I need to file the claim with UPS. It was insured for up to $2000 (I sold it for $1650). Any ideas on what I should do? I really don't want to end up with a broken computer. He said the handles were bent, Here is his email : "I sent you an email through eBay on Mon; please check it. the Power Mac G5 was damaged by UPS in shipping. It was obviously dropped - one of the top handles is completely bent and the rivets are popped (I have photos if you want to see it). They picked it up and are testing it to see if the damage is only cosmetic or internal. They will return the computer to you after they test it and let you know the results. Since you are the shipper, you have to handle the claim with UPS. As I mentioned in my other email I would like a full refund. Thanks"