PLEASE HELP! Shipped a computer and now it is damaged?

[Sweetfeld28]

At the company where i work, we deal with UPS a lot. A while back, we ordered a new Xserve for our new server. After the UPS driver finally shipped it, i noticed part of the brown box was crushed so i mentioned it to him. He told me that it was a good thing i noticed it, so he could enter it into the computer as being damaged possibly by shipping.

Anyway, he also told me that if we opened it, and the Xserve was damaged UPS would be at fault; and the company would get a refund of the insured value.

I think it is the receivers responsibility to notice if the package condition and see if it might be damaged, if it is then who is at fault? Defiantly not the seller. I think in your case he is responsible for the claim, you just have to give him some info, i just can't remember what?

Good Luck

 

[CanadaRAM]

At the company where i work, we deal with UPS a lot. A while back, we ordered a new Xserve for our new server. After the UPS driver finally shipped it, i noticed part of the brown box was crushed so i mentioned it to him. He told me that it was a good thing i noticed it, so he could enter it into the computer as being damaged possibly by shipping.

Anyway, he also told me that if we opened it, and the Xserve was damaged UPS would be at fault; and the company would get a refund of the insured value.

I think it is the receivers responsibility to notice if the package condition and see if it might be damaged, if it is then who is at fault? Defiantly not the seller. I think in your case he is responsible for the claim, you just have to give him some info, i just can't remember what?

Good Luck

A lot of backwards reasoning in this whole thread.

It is the recipient's responsibility to report damage promptly, and ideally immediately on receipt of a damaged box so it can be registered with the carrier as having arrived damaged. It is also the recipient's option to refuse delivery of a damaged item.

In this case the recipient seems to have done so, and UPS made the decision to pick it up.

However is is the shipper who contracted with the carrier, so it is the shipper's claim with the carrier, not the receiver - and the shipper must bring it forward.

If it arrives damaged, it is not up to the recipient to determine if the seller or the carrier are to blame. It is the seller's responsibility then to make good on the contract by supplyinmg suitable goods or reversing the transaction. The seller asks the recipient to pay for insurance as part of the deal, but it is actually the seller who takes out the insurance with the carrier.

The insurer will not pay out more than the replacement value of the goods, no matter if you insured it for $5,000.

More reading
http://www.insourceaudit.com/WhitePapers/ldclaims.asp
http://en.wikipedia.org/wiki/Freight#Cargo_insurance