Please stop complaining about the scratches

[1096bimu]

It has been basically the same glass used on every phone for almost 10 years! They call these things differently and there are some slight differences but they all basically have the SAME physical durability!

The iPhone X is not any more or less scratch resistant than the iPhone 4, 4s, 5, 5s, 6, 6s, 7, 7plus, 8, 8plus, Galaxy s3, s4, s5, s6, s7, Note 2, 3, 4, 5, 6, 7, 8, HTC 11, 10, M9, M8, M7, One, Sony Xperia XZ, Z5, X, Z3, Z2........

PLEASE STOP!

Whether or not you get a scratch on your phone is mostly dependent on CHANCE and how you take care of it! These phones will NOT get scratched by metal of any kind (except for drill its and other metal milling tool tips made of stuff like tungsten carbide). They will get scratched by sand particles, even very tiny ones you can't see that are hidden in your pocket, or stuck on your finger tips etc. If you're not careful, and you wipe the screen while a tiny piece of hard mineral is caught between the screen and something else, it WILL SCRATCH!
There is no use complaining here, the strength of the glass is known and has been known for almost a decade, your complaint does not help anyone, just get over it!

Also the stainless steel band will scratch, yes, just the same as all those other apple devices made of stainless steel like iPod Touch, iPod, or the original iPhone. Stainless steel is harder than aluminum but very soft for a steel. You don't need to post your scratched iPhone to tell me that, I KNOW! Because of the mirror finish any small scratches will be very easily visible. The iPhone 4 had a brushed finish which just makes the scratches less visible, it doesn't mean it doesn't scratch, it scratches just the same.
Also anodized aluminum is actually quite hard on the top layer, it's similar to sapphire, even though the hard layer is extremely thin. So yes the steel is actually more easily scratched than aluminum even though steel is harder throughout.

The same goes with drops, I won't go in depth here but whether a screen (or glass back) will crack when dropped, with the glass landing first, is almost entirely dependent on CHANCE and not the durability of the glass, because they are all equally durable. When you drop on concrete floor, there are a lot of small and hard particles on the ground, if you just so happen to land in such a way that a small particle contacts the glass first and concentrates all the force of the drop onto that tiny point, the glass will crack, period. Apple claims the iPhone X to have the best glass but any difference in glass durability will be MASSIVELY OVERWHELMED by the variables in these tests you see on Youtube, even the ones where they drop the phone with a mechanical contraption.

Complaining that your phone scratched or cracked is like complaining that you put your hand in a fire and it hurt, WE ALREADY KNOW! THANK YOU!

 

[falainber]

Nonsense. In 10 years we went from Gorilla Glass to GG 5. Stop whining about people's complaints. Are you AAPL shareholder? Then just say so.

 

[44267547]

The reality is the user causes the scratches. I see these posts or threads where others are baffled how their iPhone display obtained a scratch. The result is that something had to have physical contact with the display in some form of a dragging to cause the scratch. Cases can also be a problem where if debris gets caught inside, it can cause scratching as well.

The only real solution is to use a screen protector or just accept the fact that displays will never obtain micro abrasions across the displays, even the ones that you can't see unless under certain lighting conditions.

I clean my displays daily with a microfiber cloth and even microfiber cloths can be a problem if debris gets trapped inside when trying to clean the display.

 

[DDustiNN]

It has been basically the same glass used on every phone for almost 10 years! They call these things differently and there are some slight differences but they all basically have the SAME physical durability!

The iPhone X is not any more or less scratch resistant than the iPhone 4, 4s, 5, 5s, 6, 6s, 7, 7plus, 8, 8plus, Galaxy s3, s4, s5, s6, s7, Note 2, 3, 4, 5, 6, 7, 8, HTC 11, 10, M9, M8, M7, One, Sony Xperia XZ, Z5, X, Z3, Z2........

PLEASE STOP!

Whether or not you get a scratch on your phone is mostly dependent on CHANCE and how you take care of it! These phones will NOT get scratched by metal of any kind (except for drill its and other metal milling tool tips made of stuff like tungsten carbide). They will get scratched by sand particles, even very tiny ones you can't see that are hidden in your pocket, or stuck on your finger tips etc. If you're not careful, and you wipe the screen while a tiny piece of hard mineral is caught between the screen and something else, it WILL SCRATCH!
There is no use complaining here, the strength of the glass is known and has been known for almost a decade, your complaint does not help anyone, just get over it!

Also the stainless steel band will scratch, yes, just the same as all those other apple devices made of stainless steel like iPod Touch, iPod, or the original iPhone. Stainless steel is harder than aluminum but very soft for a steel. You don't need to post your scratched iPhone to tell me that, I KNOW! Because of the mirror finish any small scratches will be very easily visible. The iPhone 4 had a brushed finish which just makes the scratches less visible, it doesn't mean it doesn't scratch, it scratches just the same.
Also anodized aluminum is actually quite hard on the top layer, it's similar to sapphire, even though the hard layer is extremely thin. So yes the steel is actually more easily scratched than aluminum even though steel is harder throughout.

The same goes with drops, I won't go in depth here but whether a screen (or glass back) will crack when dropped, with the glass landing first, is almost entirely dependent on CHANCE and not the durability of the glass, because they are all equally durable. When you drop on concrete floor, there are a lot of small and hard particles on the ground, if you just so happen to land in such a way that a small particle contacts the glass first and concentrates all the force of the drop onto that tiny point, the glass will crack, period. Apple claims the iPhone X to have the best glass but any difference in glass durability will be MASSIVELY OVERWHELMED by the variables in these tests you see on Youtube, even the ones where they drop the phone with a mechanical contraption.

Complaining that your phone scratched or cracked is like complaining that you put your hand in a fire and it hurt, WE ALREADY KNOW! THANK YOU!

Tell us how you really feel.

 

[1096bimu]

Nonsense. In 10 years we went from Gorilla Glass to GG 5. Stop whining about people's complaints. Are you AAPL shareholder? Then just say so.

The difference between gorilla glass 1 and 5 is basically impossible to tell without extremely well controlled and very sensitive experiments. Also a lot of the upgrades has been new ability in forming the glass into special shapes rather than increase in durability.

 

[Newtons Apple]

Anything a human carries around with them all day long 365 days a year will take it's knocks and get damaged sooner or later.

 

[BarracksSi]

Sticky, plz.

 

[Surf Monkey]

Totally agree with this thread. I almost always use my iPhones naked and I’ve owned practically every model since the original 2G. The glass has gotten better and better with every generation. In my opinion the X feels the most solid of any so far.

Scratches happen because people scratch them. The kind of abrasion that a phone experiences is completely dependent on the owner’s usage patterns and environment. To that extent some need a case, some don’t. But the phone isn’t any more scratch prone now than it’s ever been. In fact it’s better.

 

[eyoungren]

I will just say that most people, including my wife, seem to be in the habit of placing their devices down face first.

When questioned as to the why of that most people say because they don't want their screen to scratch or something to hit their screen and damage it. For my wife, it's also privacy and I suspect that's probably a larger reason for a number of people here.

In any case, I've never subscribed to this reasoning. I have an obession with getting dust on my hands and I can literally feel the dust and debris on many surfaces, including tables in restaurants. For me, placing my phone or device face down is inviting all that stuff to scratch my screen.

If anything is going to scratch on my device I would much prefer it be the back. So I set my devices down on their backs, preferably with something between them and the surface they are laying on.

To date, other than scratches I know I have put there myself because of my own idiocy I've only had one scratch that I am aware of. And it took hard light from the sun at a very specific angle to even see that it was there.

So, if people are complaining about scratches on their screens I would argue that this is a result of placing your phone face down on a surface. If you don't even bother to make sure the surface you set your device down on that way is clean before you do it, well I can't help you.

 

[AbSoluTc]

Tell us how you really feel.

I think they did.

 

[tonyy]

Being mindful where and how you place your phone down will minimize the risks of scratches significantly. Being an iPhone user since the original, I’ve learned along the way to keep my phone in excellent condition. Been naked since day 1.

Small scratches can and will happen, however. It’s all about avoiding the big ones.

 

[LIVEFRMNYC]

Some users are seeing scratches on the stainless steel portion, out the box. I would complain too. And if if wasn't for complaints, phone displays wouldn't be as scratch resistance as they are now. I say everyone should complain until there heart's content, cause that makes future models better.

 

[mcdj]

One thing I've learned in 10 years here is that trying in any way to shape the conversation is utterly futile.

 

[KingslayerG5]

So moral of the story:
metal > glass

Another reassurance thread to make excuses for Apple using all-rear glass again. Wireless charging, yay!

 

[Trojita]

People were receiving phones with the screens already scratched in the box.

I'm not sure the glass breaks are because of little particles. It is because of the drop hitting a hard material and not being able to properly absorb it. The force shoots up into the glass and can break it. It all depends on the velocity, distance, and angle of the fall.

 

[OutSpoken]

I agree with OP to a point but i have to say i was very surprised to spot tiny scratches on the back glass of my silver X.. reason being I've been babying my X like i do with all my new iPhones and I'm pretty careful with my expensive purchases. I've been laying it down carefully on my desk, usually on a piece of copy paper and kitchen and beside table at home.

But since I'm going caseless with my iPhone X for the first time; again i was surprised to see the scratches as Apple claimed this was the hardest glass they've produced on an iPhone but my last phone was the iPhone 6 and i used no screen protector on it and that thing still looked immaculate after 3 years of ownership!

The hardest decision for me is, the X looks and feels sooo good naked that i don't want to now put it in a case (i had bought the Griffin reveal wallet but sent it back today). I'm now looking at getting John Lewis added care for piece of mind after all.

 

[DougFNJ]

Just a heads up as to the shallow scratches, it is not actually the glass, but the oleophobic coating that scratches. The glass is as hard as they say it is and is very resistant to scratching. I have had and read about the same types of scratches we get on our phones with very expensive watches with Sapphire Crystals and AR coatings.

 

[Packers1958]

I would like to complain about scratches in the glass. Is this the right thread to make those complaints?

 

[neil74]

Do some reasearch, GG5 is known to be softer so resists breakage better but more susceptible to scratches than GG4.

Not just iPhone but all current android flagships have the same issue (just head over to android central and take a look)

 

[1096bimu]

Do some reasearch, GG5 is known to be softer so resists breakage better but more susceptible to scratches than GG4.

Not just iPhone but all current android flagships have the same issue (just head over to android central and take a look)

It isn’t an issue, it’s just how materials behave in this universe, phones aren’t made of adamantium.

 

[FredT2]

I don't know what the true situation is, I just know that my 6S+ has spent two years riding around in my front pants pocket without a screen protector, and it is flawless. There is nothing like a scratch of any kind.

However, there have been a couple of threads complaining about scratches on iPhone X screens. I finally got to see the X in person today and while playing around with one remembered to have a look for scratches. It was hard to find them, but they are there. I checked 7 or 8, and all but two of them had some scratches. They are very small, very fine, and only visible with the phone turned off and using the reflections of store lights to show the scratches. I don't think that this isn't something that a normal person would notice without looking hard for them, but they are there, and that surprises me. For what it's worth, I found them on a couple of iPhone 8's as well.

 

[Sean76]

The answer to the issue

Put a screen protector and case on out of the box. Case closed!

Using your phone naked will 100% result in scratches.

 

[iMule]

I am a CNC machinist. I have all kinds of metal chips, dust, and work with about everything that could destroy any Apple product. I’ve had every iPhone since the 3G and haven’t ever had a scratch. My pockets sometimes collect the elements. I never use screen protectors.

 

[cynics]

To put numbers behind the OP. The iPhone X scratch resistance rates at a level 6 on the Mohs Scale of Hardness. This is in fact the same as other iPhones, and other flagship smartphones even those using the latest Gorilla Glass.

Source for that was Jerryrigeverything on YouTube. You can skim through his videos to see the iPhone X and other phones for comparison.

 

[lavender21]

To put numbers behind the OP. The iPhone X scratch resistance rates at a level 6 on the Mohs Scale of Hardness. This is in fact the same as other iPhones, and other flagship smartphones even those using the latest Gorilla Glass.

Yep, so that means even a tiny particle of sand could scratch your screen. Sand has a hardness of 7 (quartz), and anything with a hardness above 6 will be able to scratch the screen, even if it is a very small speck.