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Have you returned your 2016 Pro? -Leave a comment explaining why, or why not.

  • Yes - 13" nTB

    Votes: 20 4.2%
  • Yes - 13" TB

    Votes: 40 8.4%
  • Yes - 15"

    Votes: 73 15.3%
  • No - 13" nTB

    Votes: 46 9.6%
  • No - 13" TB

    Votes: 81 16.9%
  • No - 15"

    Votes: 218 45.6%

  • Total voters
    478
Got my 15" 2.7Ghz 512gb pro 460 Nov 30th. Best Mac I have owned. Love the big trackpad, new keyboard is amazing to type on, it's fast but cool in use. Runs games well (again without melting my bollocks), display is stunning and audio output is the best I have heard from any laptop. Solid construction but lightweight and with better battery life than my 2012 non retina 15", its a joy to use.
 
I am returning my high spec 15 inch. I don't want to. I really don't. But at nearly 5k CAD for this machine, I can't justify it. It has lower battery life than the 2013 15 inch I came from.

Build quality is good. MacOS is good. Yes there are a few glitches, but I'm okay with them.

So what happened? A guy at work lent me his 2015 Surface Book for a 2 weeks period. I actually really like it, and Win 10 has been solid for me. It's about 1000 dollars less expensive, runs really well, and the pen is pretty cool. Works well when asking people to sign a PDF for example. And battery life is far better.

I'm heavily invested in the Apple ecosystem. 2 iPads, the watch, 2 iPhone 7's, Apple TV, but this is the first time in 7 years I feel ripped off by Apple. I don't mind paying the Apple tax when it's still fair value for what you get. Unfortunately, I feel this round goes to Microsoft, and Apple has now left the door open for people to consider switching.

Yes, I returned a 15" with 1TB SSD and the Radeon 460.

Batterylife sucks. USB-C sucks. Keyboard sucks.
Apple loyalist since 2007 btw. Not anymore.

1st: Exchanged a 13" nTB for a 13" TB after 7 days of usage.
2nd: Exchanged 13" TB for 15" TB after 10 days usage.

And now I'm seriously contemplating exchanging my 15" MBP for another 13" TB MBP or even a Dell XPS 13.

With all my previous macs I was never this indecisive and previously never exchanged/returned one. But this time around I just can't figure out the ideal MBP. I much prefer the smaller footprint of the 13" while traveling but have also found the extra screen real estate useful on the 15", especially when working on large Excel documents.

However, I'm also realizing that I pretty much never utilize the discrete graphics on the 15". I'm also discovering that I'm almost always within 5-6.5GB RAM usage, making the 16GB in the 15" way overkill for me. So now I'm having buyers remorse, thinking that I shelled out an extra ~$700 over the 13" version for no reason, other than to have some extra screen space.

To make matters worse, while my wife was dress shopping today for an upcoming wedding, I spent about an hour in the Microsoft store testing out a Dell XPS 13 and getting the rundown from one of the sales reps. I haven't owned a Windows machine in about 12 years but I was actually very impressed with Windows 10 and felt that the XPS 13 was a fantastic machine. The worst part was that it was blatant just how much more snappy the XPS 13 was compared to all 3 of the 2016 MBP's I've now owned. It was quite disconcerting to discover this after having just dropped over $2,400 on the current 15" MBP. As much as I hate to admit it, today was an eye opener to me of just how far Windows has come. Add in the fact that for $1,400 I can get the Dell XPS 13 with the same specs as the mid-tear 13" MBP and I truly feel that my money is better spent on something other than an Apple machine for the first time in many years.

Needless to say, I'm all over the place. :(

Exactly my situation. I also am fed up with the keyboard and lack of ports.

Apple, are you reading this? Please. People are serious. This is all going in the wrong direction. A direction we don't want.
We want great Apple products. But the truth is: you are pushing them away.

I'm expecting a run on refurbished Macs in 2017.
 
Apple, are you reading this? Please. People are serious. This is all going in the wrong direction. A direction we don't want.
We want great Apple products. But the truth is: you are pushing them away.

I'm expecting a run on refurbished Macs in 2017.

There's no guarantee apple reads these forums, its a fan site, not an apple sponsored site.

I don't think this thread and the respondents are a sufficiently large population to make any decisions - it seems a little over a 100 people responded to the poll, where as Apple as been selling hundreds of thousands of MBPs (if not million), so for a survey its an inadequate population to draw any conclusions with (so far).
 
There's no guarantee apple reads these forums, its a fan site, not an apple sponsored site.

I don't think this thread and the respondents are a sufficiently large population to make any decisions - it seems a little over a 100 people responded to the poll, where as Apple as been selling hundreds of thousands of MBPs (if not million), so for a survey its an inadequate population to draw any conclusions with (so far).
I know. But this isn't the only Apple enthousiast forum. And i hear stuff like this worldwide.
It's a thing. Sure, it's a vocal minority. But it's a growing group of people that has been slowly growing for years now.
I expect it to be growing in an accelerated pace the coming years.
To be sure: i don't want this. I have been working on a Mac since i started working more than 20 years ago. But little by little it seems they are testing how far they can push us. They should be testing how far they can push the Apple computers. And not just in reducing thickness and ports.
In fact, they are quite thin enough, thank you John. Now focus on performance and usability.
 
But it's a growing group of people that has been slowly growing for years now.
The only way Apple will "hear" us, is by losing sales. If the new MBP is selling has well as they say it is (and not incurring high percentage of returns), this will validate their decisions. Its only when they're profits are impacted will Apple look to make changes. Even then, I'm not sure that will be enough, I think they've been so insular so long they may be out of touch with what people want.
 
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The only way Apple will "hear" us, is by losing sales. If the new MBP is selling has well as they say it is (and not incurring high percentage of returns), this will validate their decisions. Its only when they're profits are impacted will Apple look to make changes. Even then, I'm not sure that will be enough, I think they've been so insular so long they may be out of touch with what people want.
Absolutely true... But what if the return rate is really low compared to total sales ?? What if all problems are manifesting in an initial bad production batch or something and (contrary to what appears to be the case here) not widespread at all ?
 
But what if the return rate is really low compared to total sales ?? What if all problems are manifesting in an initial bad production batch or something and (contrary to what appears to be the case here) not widespread at all ?

i'm not sure what you're asking but if the picture you paint is the case, i.e., high sales, low return rates, then that more or less validates their approach
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Going to return my 15" pro today. Loose Touch ID button. Don't think I'm going to buy it again though.
Is that the only issue, or are there other factors going into getting a return instead of an exchange?
 
Is that the only issue, or are there other factors going into getting a return instead of an exchange?


only issue .. was planning on swapping it out but not sure if I want this laptop over a desktop .. I've asked the business team at my local Apple Store to let me know when they get another maxed in stock but they haven't yet and my return window is shrinking
 
I returned a base 13TB because the display wasn't uniform and the space bar felt really soft compared to the rest of the keys and my 12 rMB. Picked up a 13nTB instead as was never really sold on the TB being anything more than a gimmick and have kept the 13nTB - very happy it and battery lasts noticeably longer than the TB
 
Going to return my 15" pro today. Loose Touch ID button. Don't think I'm going to buy it again though.
Mine is a little loose as well, but the models I tried in the Apple Store were the same. I'm not really sure how to define "loose" in this case. I can just feel it move ever so slightly when I'm using Touch ID (not an actual press), but it doesn't really move much or to the point where it looks like something is wrong. I have to go near a different Apple store in a couple days, maybe I'll check theirs out.
 
Mine is a little loose as well, but the models I tried in the Apple Store were the same. I'm not really sure how to define "loose" in this case. I can just feel it move ever so slightly when I'm using Touch ID (not an actual press), but it doesn't really move much or to the point where it looks like something is wrong. I have to go near a different Apple store in a couple days, maybe I'll check theirs out.

if I just tap the button it is loose .... all the ones I tried in the store were solid .. if I'm paying that much for a laptop then it should be perfect
 
Friend of mine had a rather 'interesting' experience.

1st nTB MacBook Pro returned for TB model.
1st TB MacBook Pro scratched out of box, exchanged.
2nd TB MacBook Pro returned after a few days due to bad battery life compared to nTB and glitches, back to nTB.
2nd nTB MacBook Pro had a rattling fan, exchanged.
3rd nTB MacBook Pro seems to be fine.

I'm glad my model was flawless.
nTB MacBook Pro is doing great.

I would have been so angry going back and fourth haha but glad it all got figured out!
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1st: Exchanged a 13" nTB for a 13" TB after 7 days of usage.
2nd: Exchanged 13" TB for 15" TB after 10 days usage.

And now I'm seriously contemplating exchanging my 15" MBP for another 13" TB MBP or even a Dell XPS 13.

With all my previous macs I was never this indecisive and previously never exchanged/returned one. But this time around I just can't figure out the ideal MBP. I much prefer the smaller footprint of the 13" while traveling but have also found the extra screen real estate useful on the 15", especially when working on large Excel documents.

However, I'm also realizing that I pretty much never utilize the discrete graphics on the 15". I'm also discovering that I'm almost always within 5-6.5GB RAM usage, making the 16GB in the 15" way overkill for me. So now I'm having buyers remorse, thinking that I shelled out an extra ~$700 over the 13" version for no reason, other than to have some extra screen space.

To make matters worse, while my wife was dress shopping today for an upcoming wedding, I spent about an hour in the Microsoft store testing out a Dell XPS 13 and getting the rundown from one of the sales reps. I haven't owned a Windows machine in about 12 years but I was actually very impressed with Windows 10 and felt that the XPS 13 was a fantastic machine. The worst part was that it was blatant just how much more snappy the XPS 13 was compared to all 3 of the 2016 MBP's I've now owned. It was quite disconcerting to discover this after having just dropped over $2,400 on the current 15" MBP. As much as I hate to admit it, today was an eye opener to me of just how far Windows has come. Add in the fact that for $1,400 I can get the Dell XPS 13 with the same specs as the mid-tear 13" MBP and I truly feel that my money is better spent on something other than an Apple machine for the first time in many years.

Needless to say, I'm all over the place. :(
SnOwarmy, I am in a very similar situation. Although I haven't bought a new MBP yet, I was planning on getting a 15" base model because I want the extra gigs and the more screen real estate. For the windows issue, yes windows 10 is hella a lot better than most windows os's butt, the nice thing about having a Mac and OS X is that you can dual boot with windows. You can't necessarily do that with a PC. I like OS X a lot more than Windows 10 but I do use Windows 10 at least once a day, either on my 2009 MBP or my customs built pc. Ya the xps's are nice but the trackpad isn't like the macs and he build quality isn't either. But I'm the other hand, it's way more cheaper and you can use it for a lot longer, the battery will lasts a lot longer that is. Haha hope this somewhat helped!
 
maflynn wrote above:
"I don't think this thread and the respondents are a sufficiently large population to make any decisions"

Granted, the above poll doesn't represent a true sampling using scientific means.

But even so, just shy of 28% of those who replied did make a return.

If the "true rate of returns" is half that, it's still troubling news for Apple.
 
I returned my base model 15" machine for a higher end model. I love the machine but the battery life sucks.
 
maflynn wrote above:
"I don't think this thread and the respondents are a sufficiently large population to make any decisions"

Granted, the above poll doesn't represent a true sampling using scientific means.

But even so, just shy of 28% of those who replied did make a return.

If the "true rate of returns" is half that, it's still troubling news for Apple.
The sample size is wayyyyy too small to read anything into it. You can't even confidently say the rate of return is even half of that

I hate to break it to a lot of you: but most people don't care a lot about the issues we care about
 
I would have been so angry going back and fourth haha but glad it all got figured out!
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SnOwarmy, I am in a very similar situation. Although I haven't bought a new MBP yet, I was planning on getting a 15" base model because I want the extra gigs and the more screen real estate. For the windows issue, yes windows 10 is hella a lot better than most windows os's butt, the nice thing about having a Mac and OS X is that you can dual boot with windows. You can't necessarily do that with a PC. I like OS X a lot more than Windows 10 but I do use Windows 10 at least once a day, either on my 2009 MBP or my customs built pc. Ya the xps's are nice but the trackpad isn't like the macs and he build quality isn't either. But I'm the other hand, it's way more cheaper and you can use it for a lot longer, the battery will lasts a lot longer that is. Haha hope this somewhat helped!

I also run Windows 10 in Parallels on my mac. I don't need it every day but I do rely on it a couple times per week. This was actually one of the reasons I bumped up to the 15" in the first place. I figured having the extra screen real estate and extra RAM would help ensure the computer ran smoothly with all my native Mac apps and the other Windows apps simultaneously. I must say, this 15" handles everything I throw at it flawlessly. But it's massive compared to the 13" tMBP I had before. And I'm also out $2400 for it. Meanwhile, I could go back to the 13" tMBP for $600 less or even go to the i5/8GB/256 Dell XPS 13 for $1299, which is practically half the price. If I throw another $200 at the XPS 13 I can get it with the Kaby Lake i7 and still come out $300 cheaper than the 13" tMBP.

I'm normally not one to harp on cost, especially when it comes to Apple products. But, as others have said, I feel that my money isn't going as far as it should with the new Mac lineup. Their MBP lineup is no longer significantly above and beyond other Windows based offerings and it has become way harder to justify.
 
I owned mine for about a month (holiday return policy).. ended up returning because I could not justify the high cost with the terrible battery life, non-upgradeability of RAM.. my base model was just not very future proof and for $1800 that is ridiculous. That plus I couldn't get over the awkwardly huge trackpad. It was a beautiful machine, but for now I'm satisfied to go back to my old machine.
 
Currently planning to keep 12/23 purchased base 2.7 15 inch model. Keyboard is spry but noisy. Screen is bright and clear, low eye fatigue. If anything, I am realizing that I could have totally gotten by with the nTB 13 if they just had a 512 or 1TB model in stock. Touch ID to unlock is nice, but I probably only spend an hour a night during the week or 5 hours a weekend doing basic stuff. I have Eclipse Java editor installed, but that runs great on my 2013 MBA.

If I do return it, it will be because my older Mac still works and I am not treating it like a Faberge egg.
 
i'm not sure what you're asking but if the picture you paint is the case, i.e., high sales, low return rates, then that more or less validates their approach
Their approach (to which miniaturization and design is not a small part) has already been validated by their recent through-the-roof success, the success of the mac line compared to the rest of the industry in recent years and the increased sales of recent competitor laptops that adhere to these qualities (thin and luxurious). I, for one, am all for it.
But just as there are tasks I can't do with my iphone and I need a laptop, there are tasks I can't do with a laptop and I will need a desktop. Heck, there are tasks that you can't even do with a desktop and you need a computer the size of a room.
Also, please note, that there are many factors involved (processor speed and efficiency, manufacturing constraints, battery technology) which makes the path to miniature mainframes deviate from a straight line as advances in each of them do not come in sync. But someone has to strive for it. Are else, we'd be still carrying around Osbornes and cute little (bat heavy) CRTs...
The sample size is wayyyyy too small to read anything into it. You can't even confidently say the rate of return is even half of that

I hate to break it to a lot of you: but most people don't care a lot about the issues we care about

... and skewed, I would think ...
 
This isn't a great sample size, and obviously it's skewed, but...

Okay, so, did anyone ever do polls like this for previous models? I don't think they did, because people weren't that unhappy with them. But if they did... I'm betting the return rate would have been under 25%.
 
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