I'm curious what the Forum's experience was in the larger sense. There were definitely a few issues but it seems it went smoothly for most. Just wondering where the numbers fall.
I believe in the future of eSIM and glad it's at least being pushed forward in the US (and other countries sure to follow), but I think both Apple and the carriers did a poor job in communicating the process to the greater public.
EDIT: The choice of "Carrier doesn't offer Quick Transfer, required CS chat but went smoothly" should have also included logging on to your account to update the IMEI yourself. It's just to identify what methods were used ie quick Transfer vs Manual entry by you or CS rep.
9/25 UPDATE:
So it's been a week and 2 days since the eSIM only iPhones were launched and I have to say these numbers are better than I expected. Of the 409 people who have voted as of today, 331 or 80.9% had a pretty smooth experience. This would be no issues, minor issue or "CS chat went smoothly."
Clearly there is tons of room for improvement as there are still carriers that don't support eSIM, quick transfer or had other issues. The people who had major issue have every right to be frustrated and their experiences are very valid.
I also think there were a handful of international users who voted, which I should have made a separate choice for but perhaps a follow up poll next year with more specificity. Non-US users are absolutely welcome to vote. It's just a little bit different since US iPhone 14 users had no choice 😬
I'm going to leave the poll open for a long while as people are still receiving their devices but this has been very interesting and I really want to thank the people who took the time to vote and tell us of their experiences. Most of all, I thank you for being civil as this is a very hot topic. Thanks again!!
I believe in the future of eSIM and glad it's at least being pushed forward in the US (and other countries sure to follow), but I think both Apple and the carriers did a poor job in communicating the process to the greater public.
EDIT: The choice of "Carrier doesn't offer Quick Transfer, required CS chat but went smoothly" should have also included logging on to your account to update the IMEI yourself. It's just to identify what methods were used ie quick Transfer vs Manual entry by you or CS rep.
9/25 UPDATE:
So it's been a week and 2 days since the eSIM only iPhones were launched and I have to say these numbers are better than I expected. Of the 409 people who have voted as of today, 331 or 80.9% had a pretty smooth experience. This would be no issues, minor issue or "CS chat went smoothly."
Clearly there is tons of room for improvement as there are still carriers that don't support eSIM, quick transfer or had other issues. The people who had major issue have every right to be frustrated and their experiences are very valid.
I also think there were a handful of international users who voted, which I should have made a separate choice for but perhaps a follow up poll next year with more specificity. Non-US users are absolutely welcome to vote. It's just a little bit different since US iPhone 14 users had no choice 😬
I'm going to leave the poll open for a long while as people are still receiving their devices but this has been very interesting and I really want to thank the people who took the time to vote and tell us of their experiences. Most of all, I thank you for being civil as this is a very hot topic. Thanks again!!
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