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I just one to add one thing to my list from an earlier post. Mac client IS STILL java based. They know we want to get rid of it and they are working on but like everything else its a "we are working on it and we do not know when that will be".

For those who have migrated to Small Business, is the process simply just in the background (ie no abnormal system performance change, or extra bandwidth being used and just happens on crashplan's side)
 
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1.20 a month is a lot for 30GB, do you have the lifecycle set at something that costs more?

Yes... I have it set to about 50% larger than I need for some versioning. I have versions going back about 11 months. I could get it down to about 75 cents or so a month if I needed to.
 
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So I migrated to Crashplan's Small Business plan earlier today. The process was quick and easy. Tonight, I launched the new app that was installed on my Mac. I clicked on the "Backup" tab and it says, "Unable to backup - subscription expired". I look under the "Restore" tab and there's nothing there, it also says, "expired".

So I go into "Settings" --> "Account" and click on "Manage account". It opens up a Safari window for my Account Dashboard. There's a blurb that says, "Registration Incomplete. You have not finished setting up your account. Complete the registration process to begin your free trial."

Anyone else seeing this? Did you have to register for the free trial to get things going again? I'd ask someone at Crashplan but their chat support hours are over now.

No, mine went through OK (3 devices) and has been working fine for 24 hours so far. It told me at the end of the migration process that it would be free for the next 12 months (I've only just renewed my CrashPlan Home subscription) then $7.50 per month for the 12 months after that.

However, if I go into "Manage Subscription" it says my next payment is $29.97 in 12 months time. No idea where they get that figure from as it would be $30 without the 75% discount.

Then, today, I got an email from them saying "Action required: Need to Complete Migration to Small Business" and "
It’s critical that you take action. If you don’t, your backup is at risk for deletion."

The email goes on to say that I should cancel the the free trial and start paying now. Most odd. It's almost as if they are trying to get me to cancel the special migration deal and start paying the full price.

Anyway, I've contacted support so we'll see what happens. I think it's fair to say that they are having some teething problems with these special deal migrations...
[doublepost=1503606377][/doublepost]
So I migrated to Crashplan's Small Business plan earlier today. The process was quick and easy. Tonight, I launched the new app that was installed on my Mac. I clicked on the "Backup" tab and it says, "Unable to backup - subscription expired". I look under the "Restore" tab and there's nothing there, it also says, "expired".

So I go into "Settings" --> "Account" and click on "Manage account". It opens up a Safari window for my Account Dashboard. There's a blurb that says, "Registration Incomplete. You have not finished setting up your account. Complete the registration process to begin your free trial."

Anyone else seeing this? Did you have to register for the free trial to get things going again? I'd ask someone at Crashplan but their chat support hours are over now.

Sorry, having read your post properly (it's been a long day and I'm tired) yes, something similar happened to me, come to think of it. The migration appeared to go through OK but when I logged into the CrashPlan Pro console I also got a message in the lower left of the console saying that I needed to complete the registration process to being the free trial. I did this and it confirmed at the end that it would be free until the end of my current subscription then 75% discount for 12 months after that.

It appears to be classifying the time until the end of your current subscription as a free trial.

So I would say, yes, go ahead and let it finish setting up your account.
 
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I looked into Backblaze but I preferred Crashplan because BB doesn't store unlimited versions, and BB works on a backup everything and deselect vs. the only select what you want to backup.

Also hate having to use the web interface to request a zip file for a restore.
We still work by backing up everything by default (philosophically, we believe that's the safest backup default). But we recently introduce single file direct download. Check it out in our 5.0 announcement. https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/
[doublepost=1503619452][/doublepost]
Amazon S3 pricing is now cheaper and much more logical to follow. The risk of a restore costing loads more than it should now have gone.
If you're using S3, you may be interested in Backblaze B2. 1/4 of the price for storage, less than half the price for downloads. Here's a calculator that shows us and the other major providers
https://www.backblaze.com/b2/cloud-storage-pricing.html#calculator
[doublepost=1503620094][/doublepost]
I'm really hoping the best for Backblaze as I recently signed up for a 2 year plan. It's been going well for me so far.
Thanks for giving us a look!
I've seen a few talk about ARQ with Backblaze purely as cloud storage, are you doing that or using the Backblaze client? Seems neither is available for Linux natively but either would allow me to mount linux (and linux based NAS) drives remotely and backup.
It's with our Backblaze B2 Cloud Storage service (think of it as our competitor to S3)
[doublepost=1503620251][/doublepost]
As a longtime CrashPlan user going back to 2009 it was a great option for the family. I think we've probably got 4TB out there now among all our computers. The service was reliable and worked well as a hands off solution. Sad to see them go.

Since we have Office 365 and 1TBx5 OneDrive accounts I think it will be ARQ + that for the 2 laptops and Crashplan SB for the iMac as it has 3TB @ Crashplan. Onedrive is effectively free with Office and with a TB we should be set there. The $2.50/mo for a year of Crashplan Small Business seems to be a decent value and will hold for another year.

I'd consider Backblaze but their lack of a client level restore is a joke. Your options for restore are a website where you can download a ZIP file of files or pay them ~$100-200 for a USB thumbdrive or hard drive of your data. Really? Are you kidding me? I've actually had to restore from an external drive crash and with Crashplan it was as easy as selecting the folders and having it restore in the client. Took a while to get down but was free and worked great.

Carbonite seems to be problematic on the Mac so that's out.
For what it's worth, we recently introduced direct file download (no zip) from the web. And the hard drive restore program comes with a full refund if you choose to return the drive to us.
[doublepost=1503620355][/doublepost]
I have been with crash plan for 5 years or so, what sold me on them was the option to have a hard drive shipped to me if I lost everything at my end. So that's what I am looking for now, at first glance it seems that only drive offers that option
Hope you'll check out our Restore Refund program... sounds like what you're looking for! Unlike Carbonite, ours is included in ALL plans and, if you return the drive to us, you get a refund.
https://www.backblaze.com/blog/introducing-the-restore-return-refund-program/
 
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We still work by backing up everything by default (philosophically, we believe that's the safest backup default). But we recently introduce single file direct download. Check it out in our 5.0 announcement. https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/
[doublepost=1503619452][/doublepost]
If you're using S3, you may be interested in Backblaze B2. 1/4 of the price for storage, less than half the price for downloads. Here's a calculator that shows us and the other major providers
https://www.backblaze.com/b2/cloud-storage-pricing.html#calculator
[doublepost=1503620094][/doublepost]
Thanks for giving us a look!

It's with our Backblaze B2 Cloud Storage service (think of it as our competitor to S3)
[doublepost=1503620251][/doublepost]
For what it's worth, we recently introduced direct file download (no zip) from the web. And the hard drive restore program comes with a full refund if you choose to return the drive to us.
[doublepost=1503620355][/doublepost]
Hope you'll check out our Restore Refund program... sounds like what you're looking for! Unlike Carbonite, ours is included in ALL plans and, if you return the drive to us, you get a refund.
https://www.backblaze.com/blog/introducing-the-restore-return-refund-program/

Given your screen name I'll assume you are with Back Blaze. Do you have plans (and an ETA) for Linux support on your client software? Do you have support for a native client on NAS (EMC and Synology if the brands matters)? Thank you for providing feedback on some of our posts.

Edit: I've also heard you've had some congestion with all the new traffic you are getting, is that smoothing out? What has your average upload speed across all users been and do you force a cap?
 
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No, mine went through OK (3 devices) and has been working fine for 24 hours so far. It told me at the end of the migration process that it would be free for the next 12 months (I've only just renewed my CrashPlan Home subscription) then $7.50 per month for the 12 months after that.

However, if I go into "Manage Subscription" it says my next payment is $29.97 in 12 months time. No idea where they get that figure from as it would be $30 without the 75% discount.

Then, today, I got an email from them saying "Action required: Need to Complete Migration to Small Business" and "
It’s critical that you take action. If you don’t, your backup is at risk for deletion."

The email goes on to say that I should cancel the the free trial and start paying now. Most odd. It's almost as if they are trying to get me to cancel the special migration deal and start paying the full price.

Anyway, I've contacted support so we'll see what happens. I think it's fair to say that they are having some teething problems with these special deal migrations...
[doublepost=1503606377][/doublepost]

Sorry, having read your post properly (it's been a long day and I'm tired) yes, something similar happened to me, come to think of it. The migration appeared to go through OK but when I logged into the CrashPlan Pro console I also got a message in the lower left of the console saying that I needed to complete the registration process to being the free trial. I did this and it confirmed at the end that it would be free until the end of my current subscription then 75% discount for 12 months after that.

It appears to be classifying the time until the end of your current subscription as a free trial.

So I would say, yes, go ahead and let it finish setting up your account.

I got an email today as well. But neither it, nor the page it linked to said anything about cancelling the free trial and starting payment now. I followed the registration instructions and all my backups appear to be okay. I received a follow up email right after this confirming that my migration was successful.

I think you're right, that this whole migration process wasn't as smooth as they had planned. But at the end of the day, if everything works out okay, then kudos to them for fixing them as they happen.
 
Given your screen name I'll assume you are with Back Blaze. Do you have plans (and an ETA) for Linux support on your client software? Do you have support for a native client on NAS (EMC and Synology if the brands matters)? Thank you for providing feedback on some of our posts.

Edit: I've also heard you've had some congestion with all the new traffic you are getting, is that smoothing out? What has your average upload speed across all users been and do you force a cap?
[doublepost=1503637190][/doublepost]Hi! Yup, I'm the VP of Marketing for Backblaze.
- Linux client -> no plans for a client right now. We have the B2 integrations and that seems to be working for most. But we totally get that there's interest in adding one for Linux, particularly with CrashPlan dropping out

- NAS -> we have a bunch of native integrations, including Synology. Most up to date list will always be at
https://www.backblaze.com/b2/integrations.html

- Congestion -> we were absolutely caught by surprise on Tuesday and are really pumped at the interest in our services. We certainly had some congestion then but have cleared things up and are back to normal. And, no, we do NOT cap/throttle uploads on our end. In fact, version 5.0 of our client INCREASED the max threads and implemented auto threading... which has resulted in significantly faster upload times (internal tests we ran against CrashPlan's last client has Backblaze at > 10x upload speed.)
 
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I got an email today as well. But neither it, nor the page it linked to said anything about cancelling the free trial and starting payment now. I followed the registration instructions and all my backups appear to be okay. I received a follow up email right after this confirming that my migration was successful.

I think you're right, that this whole migration process wasn't as smooth as they had planned. But at the end of the day, if everything works out okay, then kudos to them for fixing them as they happen.

Out of interest, if you select Account, then Manage My Subscription, what does it say? Mine says

Add unlimited devices to your free 30-day trial of CrashPlan for Small Business 29.97 USD

which is the full price (3 x $9.99), not the 75% discounted price.
 
We still work by backing up everything by default (philosophically, we believe that's the safest backup default). But we recently introduce single file direct download. Check it out in our 5.0 announcement. https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/
[doublepost=1503619452][/doublepost]
If you're using S3, you may be interested in Backblaze B2. 1/4 of the price for storage, less than half the price for downloads. Here's a calculator that shows us and the other major providers
https://www.backblaze.com/b2/cloud-storage-pricing.html#calculator
[doublepost=1503620094][/doublepost]
Thanks for giving us a look!

It's with our Backblaze B2 Cloud Storage service (think of it as our competitor to S3)
[doublepost=1503620251][/doublepost]
For what it's worth, we recently introduced direct file download (no zip) from the web. And the hard drive restore program comes with a full refund if you choose to return the drive to us.
[doublepost=1503620355][/doublepost]
Hope you'll check out our Restore Refund program... sounds like what you're looking for! Unlike Carbonite, ours is included in ALL plans and, if you return the drive to us, you get a refund.
https://www.backblaze.com/blog/introducing-the-restore-return-refund-program/


Thanks Ahin, I’ve actually got a small subset of my S3 data backed up to B2 from when I tested it in an Arq beta.

Upload and download were fast. :)
 
Out of interest, if you select Account, then Manage My Subscription, what does it say? Mine says

Add unlimited devices to your free 30-day trial of CrashPlan for Small Business 29.97 USD

which is the full price (3 x $9.99), not the 75% discounted price.

Mine doesn't show anything like that. It says: Product Name (CrashPlan for Small Business Migration), Payment Method, Price ($2.49 USD), Auto Renewal Date and Expiration Date. Perhaps it's because my Home Plan was just renewed one month ago.
 
Mine doesn't show anything like that. It says: Product Name (CrashPlan for Small Business Migration), Payment Method, Price ($2.49 USD), Auto Renewal Date and Expiration Date. Perhaps it's because my Home Plan was just renewed one month ago.

No, I think it's because I somehow screwed mine up. Anyway, it's with their support now, so hopefully they will fix it.
 
i was trying out backblaze but then i realized their dumb 30 day retention of deleted files. i think they should increase it to 180 days for me to even consider backblaze as a solution. i've had many instances of when i needed to restore a particular file that was deleted longer than 30 days ago.
The 30 day retention is my biggest worry.

I do have deep local recovery via Time Machine (I need to verify this) to a pair of redundant, always connected local drives. I also have a local clone (via CCC) which is just a quick recovery snapshot of my data,, not something I consider a true backup. I also perform a manual clone of my irreplaceable media (photos, and personal videos)... to a pair of removable drives... the most recent of which is locked in my corporate office. However, despite all of that... I relied on crashplan as a failsafe for all my data... for when everything else failed.

I suspect I will move to backblaze, but I need to confirm that my local time machine gives me long term access to deleted files. Does anyone know for sure?

/Jim
 
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I suspect I will move to backblaze, but I need to confirm that my local time machine gives me long term access to deleted files. Does anyone know for sure?

/Jim
It depends on how big you time machine drive is. When the time machine drive fills up it will start to delete some of the backups to remove space , I believe it will start with the daly backups and they will get paired down to weekly them monthly etc. I use time machine BUT every 12 to 18 months something happens and I sendup having to reformat the drive and start over.
[doublepost=1503882951][/doublepost]As was pointed out in a earlier thread with a Microsoft office online account you get 1TB of space on their one drive. So I went ahead and made a 1TB partition on one of my drive on my server and started to upload some of my irreplaceable photos, there is about 800 GB worth of must have finals tif from over the years, so they will go to one drive, my documents live on dropbox and a copy on google drive. Everything else (including the final tifs and docs) is backed up with 4 copies, one disk lives in the garage, one in the shed, another in my bag I take to work and another in my desk at work. It's updated weekly or so. I think I see how this goes and in a year when I lose crash plan I reevaluate.
 
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I also have a local clone (via CCC) which is just a quick recovery snapshot of my data,, not something I consider a true backup. ...
I suspect I will move to backblaze, but I need to confirm that my local time machine gives me long term access to deleted files. Does anyone know for sure?

/Jim
You can turn on the "SafetyNet" feature in CCC when you create your clone...it will keep copies of all deleted and changed files in a special folder, and you can set retention policies in CCC for these files. You could then backup this folder to the cloud using Backblaze (or whatever) and you'll have long term access to your deleted files.
 
[doublepost=1503637190][/doublepost]Hi! Yup, I'm the VP of Marketing for Backblaze.
- Linux client -> no plans for a client right now. We have the B2 integrations and that seems to be working for most. But we totally get that there's interest in adding one for Linux, particularly with CrashPlan dropping out

- NAS -> we have a bunch of native integrations, including Synology. Most up to date list will always be at
https://www.backblaze.com/b2/integrations.html

- Congestion -> we were absolutely caught by surprise on Tuesday and are really pumped at the interest in our services. We certainly had some congestion then but have cleared things up and are back to normal. And, no, we do NOT cap/throttle uploads on our end. In fact, version 5.0 of our client INCREASED the max threads and implemented auto threading... which has resulted in significantly faster upload times (internal tests we ran against CrashPlan's last client has Backblaze at > 10x upload speed.)

Thank you for taking the time to respond. I'll be giving your service a trial.
 
As was pointed out in a earlier thread with a Microsoft office online account you get 1TB of space on their one drive. So I went ahead and made a 1TB partition on one of my drive on my server and started to upload some of my irreplaceable photos, there is about 800 GB worth of must have finals tif from over the years, so they will go to one drive, my documents live on dropbox and a copy on google drive. Everything else (including the final tifs and docs) is backed up with 4 copies, one disk lives in the garage, one in the shed, another in my bag I take to work and another in my desk at work. It's updated weekly or so. I think I see how this goes and in a year when I lose crash plan I reevaluate.

OK Now I am rethinking my plan after using one drive for a day and I see it going to be a manual process. I also want to have the option to get a hard disk to restore my files. So I am looking at black blaze B2 again. Tech support recommended cloud berry backup. Anyone have any experience. I will mainly be uploading photos and don't care for compression so it looks like the free cloudberry will work. Or should I be looking at are. Once I start with one backup program am I stuck with it?
 
OK Now I am rethinking my plan after using one drive for a day and I see it going to be a manual process. I also want to have the option to get a hard disk to restore my files. So I am looking at black blaze B2 again. Tech support recommended cloud berry backup. Anyone have any experience. I will mainly be uploading photos and don't care for compression so it looks like the free cloudberry will work. Or should I be looking at are. Once I start with one backup program am I stuck with it?
I've been using Arq for many years, though when I started there wasn't competition in this particular field (of backup front-ends to different cloud storage providers). Haven't seen Cloudberry before. The format Arq uses is not portable to other software (that is, I think they've published source code to access the data outside of Arq, but you won't be easily able to have some other software like Cloudberry just read/update those backups - I expect you may have the same problem going the other way), so, yeah, once you start with one backup program, don't expect those backups to be portable into some other program. As they say in Indiana Jones and the Last Crusade, "Choose wisely".

I've been using Arq with Amazon S3 (originally that was the only option), but it now supports multiple storage services, and they have a nice comparison article/table that links to the various services (useful for generally comparing providers no matter which backup software you choose). I used this to go get more pricing data for the various services to compare (I have perhaps 1TB to worry about, but a relative has many TBs of raw camera images to back up).

In comparing the services, one thing that struck me was, you can use Arq to back up to OneDrive, and many of us get 1TB free with Office 365, but that's all you can get - with other services you can pay more for additional storage, but OneDrive appears to top out at 1TB (you get 5TB with a family plan, but it looks like that's 1TB attached to each of 5 user accounts, that you can't pool together). As Arq targets, Dropbox and Google Drive also have limitations on getting arbitrarily more storage. A surprise for me, between looking at that Arq storage comparison, and reading this article and the comments and poking at the various options, is that Backblaze (not B2, their main service) looks like a much more solid/promising offering than I remember from some years back. After examining the options, I think I'm going to:

a) keep using Arq but pare down the backup set considerably (it started just as my most important files, but has crept to include a bunch of stuff that it shouldn't - e.g. iCloud/calendar behind-the-scenes stuff best left to iCloud to handle - I want that data, of course, but restoring it from Arq wouldn't work well, and Apple can sync it up on a new machine/install);
b) possibly change the location of my Arq backups from S3 to Amazon Drive or B2 (entirely based on lower cost for comparable service);
c) consider using Backblaze (their main all-you-can-eat service) for myself (in addition to Arq-for-a-small-set-of-files and Time Machine locally), to have an off-site full-machine backup; and,
d) definitely get my relative onto Backblaze for backing up his machine and his terabytes of photos (looks like the most cost effective backup solution for him is actually to use Backblaze and upgrade to a faster internet connection).

BTW, two things Backblaze won't handle are:
1) VMs (by default, though their FAQ details how to add them to the backup, with cautions that they can generate a lot of backup traffic if you use them frequently); and,
2) Boot Camp partitions (though none of the other options really handle that well, anyway - you can install Backblaze into the Boot Camp partition and then back it up as a separate machine, but then, only when it's running and with a separate $5/mo license, since it looks to them like a separate machine). One useful tool for dealing with Boot Camp partitions is Winclone.

The one other thing I'd add, since this covers all my favorite backup bits, is SuperDuper!, which is great for cloning a drive and then incrementally updating that clone. This is the same job that Carbon Copy Cloner (CCC) handles - I believe they've exchanged the crown several times over the years. When I started, SuperDuper was the better choice - I don't know that either has a clear advantage at the moment.
 
I just checked out idrive's website. The service looks good and I like the fact I can seed the first backup using a hard drive they send me. That will save lot's in data transfer overage charges. They also have multiple data centers where it looks like backblaze only has one. I love to here for any users out there. I did find a few people complaining about them but it looked like they were complaining about billing errors and free trials. There 2TB service will run on my server. Any comments on idrive?
 
So I wanted to share some of my experience in trying to prepare for the transition.

It is a pain in the apple. The number you see in the app is not always correct. I have chatted and called a number of times each one somehow creating a new ticket. I was able to combine them.

With regards to the data itself. I have done a lot of trimming but for the moment it appears I am still over (during a chat they talked about running "maintenance". This did not change my storage amount even though I dropped probably 200-300GB of data and all their deleted files. I sent them an email today (somehow we are still getting 3-5 business day responses). I will be doing a chat session on Monday to get an actual count of my data. The last time I checked I was at 6.7TB. I am fighting to preserve a set of my movies and tv shows that I made before I consolidated into the itunes library itself.

However I may have to drop that data to get under. The only reason I am keeping it is because it is really just a snapshot of the files. 98% of them are the same.

FYI-as I am typing this the site is down.......

They are truly pushing my loyalty. The only reason I am going to stay is uploading 4TB of data will take longer than the time gap of mac mini updates( this assumes I don't break my data caps)
 
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