This is why I say "context matters".
Steve's way of running Apple was largely predicated on him being the visionary and telling people what he wanted to see in a final product. The entire company revolved around him, and his style of management worked, so long as he was the one in charge, and so long as Apple was not that big that effectively being micromanaged by 1 man became unsustainable.
As such, I don't expect his successor to run Apple in exactly the same manner as he did, especially when it's clear that Tim Cook is not the product visionary that Steve was (that role now belongs to Jony Ive), nor does he have Steve's leadership style or temperament. That's a recipe for disaster when you are trying to be someone you are not. How many Steve Jobs do you know in this world? The closest person I can think of is probably Scott Forstall (that man had ambitions to be CEO of Apple), but we know that the other executives at Apple couldn't work with him (especially Jony Ive), so it was either him or them, and ultimately letting him go was the lesser of two evils.
To your second point, yes, Apple has had its fair share of missteps, and I am not trying to find excuses for them or handwave them away. What I do find to be counterproductive however, is to simply zero in on each and every one of these issues and nitpick on them in a vacuum, while completely ignoring the bigger picture.
You cannot say that Tim Cook has been a failure in leading Apple simply because of some Macbook keyboard issue while ignoring that as of end 2016,
- The iPhone installed base has grown by 500M users.
- The iPad installed base has grown by 175M users.
- The Mac installed base has grown by 50M users.
- Apple introduced Apple Watch, the company's first wearable product. Approximately 18M Apple Watches, a device positioned as an iPhone accessory, have been sold to date.
- Apple is earning more than $6B per year of revenue through app sales via the App Store.
- Apple successfully made the difficult jump from a paid music download model to streaming and is approaching 20M paying Apple Music subscribers.
- Apple continues to push forward with Apple TV. The company is approaching 10M units sold since the device was updated in 2015.
- Apple continues to develop key services including Apple Pay, Messages, and Maps.
and that since then, Apple has gone on to become more profitable, which shows that in spite of all their missteps, people are still buying Apple products.
Source:
https://www.aboveavalon.com/notes/2016/12/6/milking-the-iphone
So if you want to grade Tim Cook, you have to look at all his accomplishments and missteps in their entirety, not cherry pick minor details and conclude that he has been a failure, just because your laptop keyboard failed. Here is one example of how one evaluation might go.
https://www.aboveavalon.com/notes/2017/1/19/grading-tim-cook
And there is still the larger issue of people "raving like madmen" in threads which have nothing to do with the Mac at all, and it doesn't seem like this will let up anything soon. You tell me - how is that supposed to be productive or conducive to the main discussion at hand? I am not Tim Cook, I have nothing to do with the design decisions which go on at Apple, yet I am suffering for it nevertheless.
So I don't blame Apple. That is squarely on each and every one of you who has done so, and who will continue to do so regardless.
It's also worth noting that the Apple of today is way larger than back when Steve was at the helm.
I stand by my initial assertion - Steve Jobs was the right man to run Apple back then, just as Tim Cook is the right man to run Apple now, for all the reasons that I have stated above.