I'm sorry, but you don't know how much of an irritation it would / would not be. It is raised / sharp enough of an edge that after a period of time, it would get very annoying and possible irritating. Call it a joke if you want. I'm not starring at it all the time, and I noticed it not by looking at it, but by feeling it. The visual element isn't what bothers me, what bothers me is the tactile effect it has on my thumb / hand when I perform swiping gestures.
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Possible Case Defect (Am I Too Picky?)
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Do you guys know if I'm allowed to compare the potential "exchange" phone against the phone I have? I'm worried that I might end up with one that has the same problem, or the yellowish / orange tint problem. what should I be aware of when I go in?
Report to Apple???
I have the same problem too, I thought that was done by myself. Shall we report it to apple? they are take complain quite seriously, as they care the iphone name repetition,
I have the same problem too, I thought that was done by myself. Shall we report it to apple? they are take complain quite seriously, as they care the iphone name repetition,
I'm brand new to iPhone and I love it. My black 32gb has a slightly raised right bevel edge, just barely high enough that I can feel it and see the difference when looking from the right angle. This issue won't bother me in daily usage, but am wondering about long term issues due to this. Other than right edge dust collection and loose seal are there other potential probs? How big of a deal is the dust or potential seal issue?
This is exactly what's going on with mine. Daily usage: not a huge deal. Sure, it's annoying, but I'm worried about long(er) term issues and what might happen. For $500, I don't want this and don't think I need to deal with it.
Anyone who has had Genius experience with swapping phones: am I going to be allowed to look at the possible replacement phone, or will they allow me to compare (provided they deem it an issue worthy of replacing) phones to makes sure I'm getting what I want?
All of the apple china co phones have defects you just have to look for them. I was kind of ocd on the 1st iphone but the 3g had a stuck pixel and a little uneveness at the top of the lcd but i just lived with it. Luckly my 3g s doesn't seem to have any issues but I'm not trying to look for them either, just enjoying the device. But if it bothers you that bad then by all means make a genius bar apt and see what they will do.
It's within manufacturing tolerance. However, if dust does accumulate under the screen, they'll obviously replace it and you get a brand new phone in a few months.
In the meantime, learn to lift your finger off the screen, not across the bezel.
In the meantime, learn to lift your finger off the screen, not across the bezel.
Just as they're not going to keep unboxing the new iMac until you get the one you want, they're not going to do this for you.
Based on others' posts, your replacement will most likely have the same problem so my suggestion is to get it replaced down the road under Applecare if long term issues do materialize.
HMMMMM!!!!!!
the manager at my apple store told me he will replace it with a perfect one as soon as he gets one in....this is after 4 duds....the demo's were perfect....apple knows about the problem and will replace it ......
They did that for me when I wanted to replace my defective iPhone. Each time he handed me a replacement, I looked it over and if I saw a defect (I went through 3 of them) I handed it back to him and he opened a new one for me. The 4th one at the store was the keeper. This is a lot different than opening a huge iMac box, unpacking it, plugging it in, turning it on... so on and so on.
I say, go ahead and check over your replacement and if there's a defect, just hand it back and ask politely if you can try another.
They'll probably let you though it depends on the sentiment of the genius helping you and how busy the store is. Also, it's hard to see some defects under the bright lights of the Apple store(such as light leak).
Good point. I can easily live with the slightly raised bevel, because honestly it's not a problem at all for daily usage. On the other hand, if it is a sign of a loose seal or something then I'd like to know. Should Apple come out and address issues such as this? Maybe calm down some of the concerns?
I do agree that some customers are way too picky on non-functional blemishes like hairline scratches etc though. It's an awesome tool for everyday use and will get nicked!!!
Most accept a certain level of defect--such as myself. It's a bigger deal if it affects the function of the phone and that really depends upon how that person uses it. Someone who doesn't watch much video on their iphone might not care for example that the brightness is half that of other iphones or that distracting light shines out from around the edges.
Believe me, Apple has found a cheap way to accomodate returns. After several weeks, almost no one gets a truly new iPhone. They simply remove the outer shell of other returns, slap the guts into a shiny new shell and throw it into the refub pile to be distributed to others who return their phones.
I don't know why Apple doesn't simply offer the service of changing the shell of your iphone for $75 or something.
That's not true. It's a $700 phone. AT&T Subsidizes it for $299. We should get $700 quality. These are valid complaints... who wants their thumb to get irritated because it swipes across a sharp metal edge all the time? It should be flush. I figured I'd never get an iPhone with a flush glass screen so I solved my problem by using a screen protector and It's been perfect ever since. I wish we didn't have to use work-arounds, but the screen protector is needed anyways because glass WILL SCRATCH. I've seen it happen too many times.
I appreciate (sincerely) your approach and comment. I do agree that the cost of the phone takes into account that Apple will need to recoup money lost on returned devices. However, I also feel that for my money my device should meet certain standards (I know Apple has their "acceptable" standards, but I have my own as well). I wouldn't buy and drive a new car off the lot if the door hinge feel awkward. Sure, it works, but I'm going to tell them I want a different car.
Businesses account for this and have warranty / exchange programs in place for it. Apple could easily say "You bought it, it's yours now and we want nothing to do with it," but that's not good customer service, something they pride themselves on. As a company, it's in their best interest to keep me happy.
Please don't do this, it drives up costs for everyone. Someone did something similar with an iPod Touch a year or so ago, he proudly reported on making the store open up 12 brand new Touches so that he could find one that was "perfect" (he did not).
There is a small amount of variation in how these are assembled. Both my original 3GS and my replacement 3GS and my wife's 3GS all exhibit this very slight misalignment of the Bezel. My old 3G phone however does not exhibit this "flaw", but it was manufactured just six months ago.
My honest recommendation for you if this bothers you is NOT to go in and try to get them to swap the phone out 4-5 times but to wait a couple of months after they improve manufacturing at the plants making the phone and do any other minor hardware revisions and THEN get your phone replaced (some phones have yellowed screens, so maybe you get one with a perfect bezel and a bad screen). At that point a single replacement is likely all that you would need.
I have the same problem too, the right side of the glass is well below the bezel, so much below that the bezel does feel sharp. The left lower side is well above the bezel and when I push the glass down it levels off. I have a 3G and iPod touch and the glass does not budge no matter how hard you compress the glass to the casing. This is not merely a cosmetic issue. I'm getting this 3GS replaced. And yes, when the glass is so far below the bezel on the right upper side swiping to delete a message is very annoying. If it wasn't this bad I wouldn't be complaining.
I've got it too, mine doesn't seem to be too far off like some people have been describing. I never would have noticed if I didn't read it from people that really inspect everything. I don't really care that much about it since it seems almost everyone has the problem.
Exactly how I feel!
Normally, I would agree with you. But in that four to five months I have to live with the phone, unhappy at it's level of quality.
I'm talking 2 months just so that they get the manufacturing sorted out. In any event, you spent your money and deserve to be happy, it would be nice though if you didn't swap your phone 4-5 times to get a "perfect" one. There is no such thing as a perfect phone, they all have their minor imperfections.
In 2 months I'll be looking at refurbished units that may have even more defects. Today I'll be looking at new, off the line units.
My iPhone 3G was perfect. No physical defects, no screen issues, no battery issues. If it can happen once, it can happen again!
The manufacturing will never be sorted out. These iPhones have the same defects as the iPhone 3G had. Look at last years threads when the iPhone 3G came out. A lot of people were complaining about all the same exact things... It's basically a repeat of last year.