Do you guys know if once I get there, and provided they agree to swap out my phone, am I required to swap, or can I just keep my original (provided that the one they want to give me is worse and they're unwilling to look at others)?
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Possible Case Defect (Am I Too Picky?)
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The swap is not finalized until the genius scans both devices and you sign the warranty paper work.
Just do this, take the genius to the demos on the floor and point out the difference between your phone and the ones they have out and how it's really bugging you that the bezel is not flush.
If he's willing to do the exchange at that point to keep you satisfied he should be able to let you see the replacement phone before he scans it and finalizes the transaction.
I agree. The OP may have to force them to open several iPhones to find a defect-free one. Then when it breaks, forms cracks or have its silent switch fall off in a few months, go through the entire procedure again.
haha, so i'm not the only person to have this happen to them. hurts like hell
Why? Because the end user(s) demand a certain level of quality from a product? If you're happy living with a product that is of a worse quality than the one your neighbor bought, that's fine. However, some of us demand that our product reflects the same level of quality as any other product out on the market.
The reason we buy and pay a premium for Apple products is because we want the best and expect the best. That's what has made Apple a great company and leader in it's field. If you want crap, be complacent and wait for it to fail like a GM.
okay guys update......went to the store got a brand mew phone (not a refurb) and it's perfect.....case, screen and all.....the second batch of phones hit the store yesterday and the manager called me as soon as they came in....so after 4 phones and almost a week of the release i am a happy camper....
After reading all of this I will say one thing. Apple truly is an amazing company to put up with all of our crap. I have had a lot of smart phone from Palm, to Windblows mobile, to Blackberry. All of them will not allow you to replace units for the majority of defects that Apple will replace the phones for. Blackberry for example will not replace the curves for dust under the screen. And I am not talking a few specks of dust like I had with my first 3G iphone last year, I mean full on dust balls. They say it is to be expected and not a reason for warranty replacement because the phone itself functions as it should.
I just hope that with all of us doing exchanges for crap like this, that Apple does not eventually develop these policies as well where they say as long as the phone is working normally, they will not replace them. Time will tell though, because as of now, they are the only company that does this for its customers.
I just hope that with all of us doing exchanges for crap like this, that Apple does not eventually develop these policies as well where they say as long as the phone is working normally, they will not replace them. Time will tell though, because as of now, they are the only company that does this for its customers.
After reading all of this I will say one thing. Apple truly is an amazing company to put up with all of our crap. I have had a lot of smart phone from Palm, to Windblows mobile, to Blackberry. All of them will not allow you to replace units for the majority of defects that Apple will replace the phones for. Blackberry for example will not replace the curves for dust under the screen. And I am not talking a few specks of dust like I had with my first 3G iphone last year, I mean full on dust balls. They say it is to be expected and not a reason for warranty replacement because the phone itself functions as it should.
I just hope that with all of us doing exchanges for crap like this, that Apple does not eventually develop these policies as well where they say as long as the phone is working normally, they will not replace them. Time will tell though, because as of now, they are the only company that does this for its customers.
I do agree with this and it is frustrating to see people exchanging their phones over and over and over again for extremely minor things (I got a small ding on my phone, I saw a speck of dust, etc).
However, the flip side is that Apple has established the super high price for their products, in part, due to their excellent customer service and the fact that they will do what they can, within reason, to keep their customers satisfied.
I really questioned swapping my phone out. It had two problems. The casing was way off (which I could live with even if I wasn't happy about it) and the screen was VERY yellow. Also the ambient light sensor was totally whacked out and kept the phone at a very low brightness in dark situations.
The new phone still has a poor casing fit, but the yellow screen is gone. The ambient light sensor still acts up compared to my wife's 3GS and my 3G phone so I suspect a firmware update from Apple to correct that one.
Apple should institute a policy where they will exchange the phone for you one time for minor cosmetic issues, but beyond that you have to pay $99 per exchange.
Get out of here....Man you must be a true Apple Fanboy where you let them do anything to you...If I pay hundreds of dollar for a phone that was advertise...the phone better come just like what was advertise... If the iphone is faulty than Apple should note that on their advertise it like a used car buy as is .the problem is that they don't....IF everyone thought like you we be so screw .
If I spend my hard earn cash it better be prefect to my liking .period
We all just need to come to terms that products made in extremely large quantities, and in China, are not going to be meet the quality expectations for the price. It is the same with telelvisions. Yes, you spend tons of money on a new flat sceen telelvision, only to find small defects or imperfections. On top of that, the device only lasts a fraction of time than a television made 20-30 years ago. On the positive side, because of the current manufacturing techniques, these cool gadgets are available to the masses.
The point that someone else made was a valid one.
no other handset manufacturer lets you do free unlimited exchanges over minor cosmetic blemishes.
In reality, even though the unsubsidized price of the iPhone is very high, it actually isn't higher than other comparable smart phones such as the G1 or Pre when subsidized.
Do you think you get unlimited swap outs on the Pre or the G1/G2 because of tiny cosmetic imperfections?.
These are cell phones, not Rolexes, although by the way you kids go on about them you'd think that they were $10,000 luxury watches.
My home button is completely not centered and when I click it on the left side it does nothing. Really thinking of taking it in. Also my bezel is off. But I dont have a yellow screen or bad battery so I dont no if I should risk it.
Apple has a pretty good policy on swap outs, so if you're not happy you should take it in.
However, no iPhone is perfect, they all have defects if you look hard enough so just please don't go in and want to pull 20 of them out of the boxes and examine them. That type of thing eventually ends up in the cost we all pay for these things.
my 3g had this luckily my 3gs does not.. you can always ask apple for an exchanged , the worst they can say is that it's not a valid enough reason for a complete swap out, but in most cases you should get a fairly nice guy that might have experienced the same problem.. Like the old saying: It never hurts to try!
Not really... they just put them back in the box and give it to a less picky customer. The guy I went to had no problem opening 4 boxes for me until I was happy with one.