Possible Malware "Passcode Require" message

Jimbo Asprilla

macrumors regular
Original poster
Sep 21, 2009
180
27
So I saw a message on my phone for the first time today, a dialog box which was seemingly requesting me to change my passcode within the next 60 minutes, sensing that this wasn't right I dismissed the message but it came back a few moments later, I wasn't in Safari at the time so it wasn't a bogus web message, I did a live support chat with Apple who said it was possible malware.

Just putting this out to the group to see if anyone else has had experience of this.



 

skwood

macrumors 6502a
Jul 8, 2013
890
597
Tonbridge, UK
Is this a company device, or do you have an Exchange email profile installed? There are requirements to change passwords that they may enforce. This is a valid iOS message, the source or reason may or may not be valid. I'm on the side of valid on the basis that there is no known malware to produce this.
 
  • Like
Reactions: keysofanxiety

dmanes

macrumors newbie
Aug 1, 2008
27
1
Not so much a bug. I have exchange installed and my It dept requires to change password periodically
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,130
16,778
So I saw a message on my phone for the first time today, a dialog box which was seemingly requesting me to change my passcode within the next 60 minutes, sensing that this wasn't right I dismissed the message but it came back a few moments later, I wasn't in Safari at the time so it wasn't a bogus web message, I did a live support chat with Apple who said it was possible malware.

Just putting this out to the group to see if anyone else has had experience of this.



An already existing discussion (or a few) can be of help:

https://forums.macrumors.com/thread...ne-unlock-passcode-within-37-minutes.1963685/

https://forums.macrumors.com/threads/passcode-must-be-changed-within-60-minutes.1910037/
 

Jimbo Asprilla

macrumors regular
Original poster
Sep 21, 2009
180
27
My phone isn't a company phone but I have set up my company email on it using exchange.
 

ashindnile

macrumors 6502
Jul 16, 2015
385
156
On a side note, why does apple support sound like a robot that's learning to use the dictionary?
 

Jimbo Asprilla

macrumors regular
Original poster
Sep 21, 2009
180
27
and why were they so quick to suggest it was malware, doesn't feel like it would be something that Apple would suggest.
 

Shirasaki

macrumors G3
May 16, 2015
9,699
3,650
Does this really related to exchange server policy changing? I don't find any such setting on my exchange server.
Although, malware, it also sounds strange. Does anyone know which password it requires you to change? Passcode? Email account password?
 

chrfr

macrumors G3
Jul 11, 2009
9,282
3,228
  • Like
Reactions: ZebraDude

Reno Raines

macrumors 65816
Jul 19, 2015
1,307
578
My phone uses exchange from my work for emails and I get requests to update my password. Happens about every 90 days.
 

macfacts

macrumors 68040
Oct 7, 2012
3,716
4,436
Cybertron
A bit too much integration there.
Apple should pop up a message saying admin control of the iphone is now under control of the exchange server admin when a user logs onto the exchange server.

Users don't know ms exchange can do that, only exchange server admins know that.
 

zorinlynx

macrumors 603
May 31, 2007
5,948
7,998
Florida, USA
I got this message and was all o_O because I don't use Exchange, but then someone mentioned that profiles can set these requirements.

I looked at my installed profiles, and remembered I had installed the LinkNYC profile which allowed me to use free fast WiFi in New York City when I was visiting in March. I removed the profile and the annoying "change your passcode" prompts went away.

I have no idea why LinkNYC would put a passcode changing requirement in their profile; my guess is it's an oversight, maybe whoever made the profile used a corporate profile they already had as a template and left the change requirement in.

So! If you use LinkNYC WiFi access points, of have some other Wifi profile installed, this may be the cause of your passcode woes.
 

Talukdar

macrumors member
Nov 9, 2015
44
4
No, I haven't met with this sort of message before. But I think this has something to do with your office email.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.