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Prediction: Highest Return Rate. Lowest Customer Satisfaction Rating for iPhone X
- Thread starter serialiphoneuser
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It seems to be easier to get ahold of than anticipated so there may be high rates of return due to scalpers not getting the markup they wanted, but i think most customers will be happy with it. Really the only downside is the price, and if you are purchasing it that isn't an issue for you.
Give it like 11 more days. Then we will see if any launch day buyers start having sticker shock or buyer's remorse with the X and return it.
Be grateful many of you live in the United States. This is where you can get iPhones the cheapest and most abundant. And you don't realize other countries don't give you the option for a refund. Once you buy it, you can only exchange for another of the same product. There are no refunds.
If you are stuck with a crap phone, you are stuck with that crap phone and can only exchange it for that same crap phone. I love Walmart's return policy. No restocking fee once I bought an LG Blu-ray player that couldn't recognize my external drive. In a span of less than 90 min, I got my money back.
I did so with the Sharp Aquos Crystal from Best Buy. Hated the bezel-less sides and only used it to download videos. Two weeks later, got a full refund back. United States is the easiest country to do test trials with phones. On Craigslist, you can buy used phones and then sell them for equal or more if you don't like it. Free test trials all over.
Be grateful many of you live in the United States. This is where you can get iPhones the cheapest and most abundant. And you don't realize other countries don't give you the option for a refund. Once you buy it, you can only exchange for another of the same product. There are no refunds.
If you are stuck with a crap phone, you are stuck with that crap phone and can only exchange it for that same crap phone. I love Walmart's return policy. No restocking fee once I bought an LG Blu-ray player that couldn't recognize my external drive. In a span of less than 90 min, I got my money back.
I did so with the Sharp Aquos Crystal from Best Buy. Hated the bezel-less sides and only used it to download videos. Two weeks later, got a full refund back. United States is the easiest country to do test trials with phones. On Craigslist, you can buy used phones and then sell them for equal or more if you don't like it. Free test trials all over.
Best display on a phone, best camera for still shots, 2nd best for video. That is what people care about, the X will be a resounding success.
Totally agree. I've been saying this for the past several days that the return rate on the X is going to be high; sustained interest and sales will not be great.
Looking forward to your update after their next quarterly result call
He will be on a hibernation mode by then
don’t think Apple reports return rates publicly so we will never know.
was surprised how easy it was to get used to both Face ID and no home button, like it did not take any conscious thought or focused practice... i think a lot of the fears about missing the home button or finger ID are being quietly dispelled as the phone gets into more hands. the OS and industrial design together are very intuitive, i don’t think there is any mainstream brand who spends as much time and money and research in this aspect as apple does. it’s largely subjective but UX is about perception so...
OLED and Sapphire lenses.... i just don’t think this is something most people can obsess about over the long haul. it would take dedicated effort to care about this even weeks after purchase... i mean the experience is delivered at such a premium level right out of the box it’s hard to get into an OCD mode and stay in it for months, years... the whole idea is to get comfortable with it and make it a part of your life so treating it like a museum piece just doesn’t seem sustainable for 99.999% of users. hell, i see women everyday walking the sidewalk with a giant pink brick of a case around their phone (of whatever brand) with a broken screen they are still intently tapping and doing whatever on. lol...
returns may be higher among young people with no or entry level jobs, but i’m fine with that. no offense, just that it’s not a defect of the phone or it’s marketing. price is getting to a point where more people will want it than can afford it, but i’ve certainly seen things like parents gifting their teenage children flagship model phones before so who am i to judge? haha.
was surprised how easy it was to get used to both Face ID and no home button, like it did not take any conscious thought or focused practice... i think a lot of the fears about missing the home button or finger ID are being quietly dispelled as the phone gets into more hands. the OS and industrial design together are very intuitive, i don’t think there is any mainstream brand who spends as much time and money and research in this aspect as apple does. it’s largely subjective but UX is about perception so...
OLED and Sapphire lenses.... i just don’t think this is something most people can obsess about over the long haul. it would take dedicated effort to care about this even weeks after purchase... i mean the experience is delivered at such a premium level right out of the box it’s hard to get into an OCD mode and stay in it for months, years... the whole idea is to get comfortable with it and make it a part of your life so treating it like a museum piece just doesn’t seem sustainable for 99.999% of users. hell, i see women everyday walking the sidewalk with a giant pink brick of a case around their phone (of whatever brand) with a broken screen they are still intently tapping and doing whatever on. lol...
returns may be higher among young people with no or entry level jobs, but i’m fine with that. no offense, just that it’s not a defect of the phone or it’s marketing. price is getting to a point where more people will want it than can afford it, but i’ve certainly seen things like parents gifting their teenage children flagship model phones before so who am i to judge? haha.
Spare us the BS, will ya? They did not go banana with the 8 and 8+ model, did they? So that on it's own proves you are wrong. But I totally understand why a hater or a troll would would see it that way.
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I did find myself trying to use the go home gesture on my Galaxy S8, just after playing for around 10 minutes with the X.
I don’t have mine yet but I’m already sick of it because of people like you. This place has gone beyond toxic. Full of trolls and Samsung shills.
hello! i think the poster is right ,in my case anyway ,just returned an iPhone X ,after using it for tree days .
I just want to say that i am truly an apple fan since the days of powerbook wall street and g3 , (and the first version of iPad the tick one which i still have and works perfect but don't use anymore) , which i owned them both and lots of other apple computers ,to show you that i really love Apple products ,but the iPhone X just was not made for me ,and my older eyesight ,coming from the iPhone 7 plus .
Main reasons : could not adjust to swiping up hate the face id ,just wanted to be able to press the button and the phone to be instant on at the front page ,without any swipe up ,or left to right to unlock the phone , really miss the home button ,brightness of the oled display much less than 7plus ,in a test comparison done by me with the phones side by side no special brightness tools needed only my eyes ,try it for yourself if you get both phones ,useable display size much less than iPhone 7 plus , and the notch that i just could not get used to it , plus rounded corners of the display that just doesn't feel right in a landscape mode ,and one more thing ,after seeing the samsung 8 logo burned in a oled samsung display phone on best buy floor .I am sure we will see that in apple oled displays also ,so i for one will stick with the lcd displays ,till apple comes with something better .
So i just bought an iPhone 8 plus since i think i will be using it for a long time ,at least a couple of years , and no i will not switch to android phones .
Loved though the polished stainless steel frame ,and i am happy they came back to that since the best iPhone styling in my opinion, remains iPhone 4 , i am still waiting for that liquid metal frame and back tough .
This is just my opinion don't bash me for it since i will not respond back .Thank you ! all.
I just want to say that i am truly an apple fan since the days of powerbook wall street and g3 , (and the first version of iPad the tick one which i still have and works perfect but don't use anymore) , which i owned them both and lots of other apple computers ,to show you that i really love Apple products ,but the iPhone X just was not made for me ,and my older eyesight ,coming from the iPhone 7 plus .
Main reasons : could not adjust to swiping up hate the face id ,just wanted to be able to press the button and the phone to be instant on at the front page ,without any swipe up ,or left to right to unlock the phone , really miss the home button ,brightness of the oled display much less than 7plus ,in a test comparison done by me with the phones side by side no special brightness tools needed only my eyes ,try it for yourself if you get both phones ,useable display size much less than iPhone 7 plus , and the notch that i just could not get used to it , plus rounded corners of the display that just doesn't feel right in a landscape mode ,and one more thing ,after seeing the samsung 8 logo burned in a oled samsung display phone on best buy floor .I am sure we will see that in apple oled displays also ,so i for one will stick with the lcd displays ,till apple comes with something better .
So i just bought an iPhone 8 plus since i think i will be using it for a long time ,at least a couple of years , and no i will not switch to android phones .
Loved though the polished stainless steel frame ,and i am happy they came back to that since the best iPhone styling in my opinion, remains iPhone 4 , i am still waiting for that liquid metal frame and back tough .
This is just my opinion don't bash me for it since i will not respond back .Thank you ! all.
I think number of people returning their iPhone X is fake. Almost of who complaining actually don't have an iPhone X.
Where did you get this information from? It completely contradicts Apple’s camera specifications.
The majority who are complaining about the iPhone X, are complaining about the removal of touch ID and the price point. Most who are complaining have no experience with the iPhone X at all, they simply just want to undermine its capabilities because they don't agree with what Apples doing with their future. But what they don't understand, is that they can be as vocal as they want on a tech forum, but it won't change anything in the outside world. It's just a bunch of hypothetical nonsense that the average iPhone owner wouldn't even notice or likely care about.
I think they must be referring to the lens structure within the camera? I was confused by that as well as I hadn't heard about changes to the external cover... apparently there haven't been.
For my part, I think this thread is overblown as well - I also got an iPhone X, however it's in the US and I won't be home to get it until Christmas. That said, I've been in to the Apple Store a few times now since launch to play with them (whether that's torture or informational, I couldn't tell you) and definitely have no problem with the gestures, missing home button, notch, etc. I won't be returning mine, it'll be a massive upgrade from my 6s+ and I can't wait. I have no doubt there will be growing pains, but all the hysteria really reminds me of the debut of TouchID - and we know how that turned out in the end. I don't really understand how FaceID isn't an upgrade apart from some pretty limited circumstances (eg unlocking while on a table - but then what do you do once unlocked without looking at it?), but that's just my opinion ultimately - I think it's gonna be great
Completely agree about your statement regarding reactions when Touch ID was first announce. I really do like Face ID. I now keep my notifications so they only display content after my phone recognizes my face. It’s a pretty convenient feature. To do so with Touch ID required enabling a second press of the home button after unlocking otherwise the phone would unlock and open up so fast there was no chance to see the notification. I hated that option so I just made all notifications show their complete content on lock screen even while phone was locked. Don’t really like someone else picking up my phone and seeing my credit card balances etc.