WAAAAAAAAHHHHHHHHHHHH!!!!!!! Just return it then. Who cares seriously. "OMG they were condescending" seriously, really? At least they flat out came and told us what's going on. They can flat out just ignore everyone if they wanted to, yea that would hurt them in the long term, but at least they took action about this. They didn't have to give cases out for free, they could of just said "we're on it, kthxbye."
So sick of all these whiners and cry babies, tarnishing this forums. Get a case, if you want it naked, then suck up to the dropped calls. Still angry? Then return it and get a Droid, Blackberry, or stay with a 3GS. You have options, you're not chained to the wall. Missed the return period? That's your fault for lagging.
</end rant>