Privacy when getting repairs

Discussion in 'Mac Basics and Help' started by macbookuser01, Apr 8, 2011.

  1. macbookuser01 macrumors newbie

    Apr 8, 2011
    I searched and read a couple of similar threads but couldn't find anything exactly answering my concerns.

    First of all the details of my problem: I'm pretty sure the problem with my MacBook Pro falls under this My Mac boots up with the chime and everything, and it respons with the right sounds when I lower/raise the volume and press random keys. All the LEDs on the keyboard work and I can adjust the keyboard lighting. Everything seems to be working but my screen is pitch black and I do have the nVidia 8600 series (and bought it in Sep. 2007) that falls under that recall. It doesn't display anything on an external monitor either.

    Anyway since those repairs are likely free-of-charge I'm planning on taking my MacBook to get the card swapped out or whatever. But since I can't see anything I can't back up or move files. I do have torrents, porn, and sensitive documents so I'm wondering if anyone has any ideas on how I could protect my privacy given my problem. Should I even be concerned about it if they are just going to replace the video card?

    Thanks in advance.
  2. wordoflife macrumors 604


    Jul 6, 2009
    I wouldn't. But I don't think they'll be able to help you transfer your stuff off unless they fix it first, but it would already be fixed by then. I'd always take a backup of some important files, but since that's not an option for you, then just take it in.
  3. macbookuser01 thread starter macrumors newbie

    Apr 8, 2011
    Thanks wordoflife. Well as long as they just replace the video card and not screw around with the hard drive I think it will be OK. My most important stuff is on my external but I guess I have no choice but to take a chance with this.

    Was wondering if anyone had a bad experience or anything too.
  4. Apple OC macrumors 68040

    Apple OC

    Oct 14, 2010
    I doubt they care about anything other than the task at hand
  5. macbookuser01 thread starter macrumors newbie

    Apr 8, 2011
    That's good to know, I hope you're right. Well I've heard about sleazy computer repair guys snooping around before.

    Also unrelated but I hope it's not like my last visit to the Genius Bar where I almost fell asleep (no joke) as the guy kept telling me over and over about the problem I already knew about and then didn't have a solution anyway.
  6. Dave Braine macrumors 68040

    Dave Braine

    Mar 19, 2008
    Warrington, UK
    Disable auto login on your account, if you have it, disable fast account switching, if you have it, and then turn on the Guest Account. Unless they do some serious hacking, they'll only be able to use the Guest Account.
  7. macbookuser01 thread starter macrumors newbie

    Apr 8, 2011
    Thanks for the advice dave but the monitor is dead.
  8. shaun319 macrumors member

    Aug 4, 2010
    New York City
    i am pretty sure they don't have time to "surf" your computer...the genius bar gets pretty busy
  9. Phayz macrumors member

    Jul 9, 2010
  10. Tonsko macrumors 6502


    Aug 19, 2010
    Remember, that's how Gary Glitter fist got caught - he took his computer to PC World (UK) to get it repaired, and they found all that illegal **** on his computer. I'd stick all the files you are bothered about into an encrypted container. Or go for Full Disk Encryption.
  11. aristobrat macrumors G5

    Oct 14, 2005
    At the Apple Store I worked at, the Genius Room in the Back of House (where they do repairs) was pretty small, there was almost always more than one person working back there at a time, and it's under video surveillance.

    Not saying that it couldn't happen, but I think it's unlikely that you'll find a Genius going through your personal files.

    I'd bet you that more Macs in for repair than not have torrents, porn, and personal files on them. :)
  12. wpotere Guest

    Oct 7, 2010
    LOL, it does and will happen. They will also likely need an admin account to work on your Mac. If you have anything that you don't want seen then my advice is to find a way to get it off or swap the drive.

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