Pro Display XDR - Owners Thread

[PaulD-UK]

@rumz "Have you had a replacement for a minor cosmetic issue like that?"

I don't think it's a 'minor cosmetic issue' if the screen glass is cracked.
Any dismantling of the Pro XDR display requires the whole internal stack of backlight and filter plastic sheets be realigned at microscopic levels with the screen pixel matrix, because there is no retaining back screenpanel, like every other monitor panel.

So if you replace the glass, which probably includes the pixel matrix, then a factory level alignment and calibration is required.

So there is no alternative but having the manufacturer repair and recalibrate it - I guess...

 

[rumz]

@rumz "Have you had a replacement for a minor cosmetic issue like that?"

I don't think it's a 'minor cosmetic issue' if the screen glass is cracked.
Any dismantling of the Pro XDR display requires the whole internal stack of backlight and filter plastic sheets be realigned at microscopic levels with the screen pixel matrix, because there is no retaining back screenpanel, like every other monitor panel.

So if you replace the glass, which probably includes the pixel matrix, then a factory level alignment and calibration is required.

So there is no alternative but having the manufacturer repair and recalibrate it - I guess...

Thanks-- makes sense that repair in general is not trivial, I only meant that the damage was not affecting usability of the display.. The information Im seeing says it's $99 for screen damage or enclosure damage; $299 for other damage not classified as screen/enclosure damage (example given is "liquid damage".) I guess I'll find out for sure soon enough!