Pro Display XDR - Owners Thread

[PaulD-UK]

@rumz "Have you had a replacement for a minor cosmetic issue like that?"

I don't think it's a 'minor cosmetic issue' if the screen glass is cracked.
Any dismantling of the Pro XDR display requires the whole internal stack of backlight and filter plastic sheets be realigned at microscopic levels with the screen pixel matrix, because there is no retaining back screenpanel, like every other monitor panel.

So if you replace the glass, which probably includes the pixel matrix, then a factory level alignment and calibration is required.

So there is no alternative but having the manufacturer repair and recalibrate it - I guess...

 

[rumz]

@rumz "Have you had a replacement for a minor cosmetic issue like that?"

I don't think it's a 'minor cosmetic issue' if the screen glass is cracked.
Any dismantling of the Pro XDR display requires the whole internal stack of backlight and filter plastic sheets be realigned at microscopic levels with the screen pixel matrix, because there is no retaining back screenpanel, like every other monitor panel.

So if you replace the glass, which probably includes the pixel matrix, then a factory level alignment and calibration is required.

So there is no alternative but having the manufacturer repair and recalibrate it - I guess...

Thanks-- makes sense that repair in general is not trivial, I only meant that the damage was not affecting usability of the display.. The information Im seeing says it's $99 for screen damage or enclosure damage; $299 for other damage not classified as screen/enclosure damage (example given is "liquid damage".) I guess I'll find out for sure soon enough!

 

[restock3eee]

Anyone recommend a resin to fill cracks to make them less noticeable ? Maybe some for auto glass?

 

[PaulD-UK]

@restock3eee
Auto glass crack repair resin isn't really appropriate, as it's designed to be inserted into the chips and cracks by a vacuum device, and using this on a more fragile glass monitor screen panel will result in the cracks being made worse and extended by the strains caused by the suction cups.


The resin is very viscous, and won't hold broken chips of the screen glass in place...

 

[romanof]

Tahoe has aggraviated a long existing problem between my Mac (several of them over the last years) and my Pro Display. On boot or return from sleep it will open at 600 nits despite my setting being much lower. It has always done this but only occasionally. Now it is every other time.

The system 'knows' what the setting should be since I can just touch the slider with one click and it will instantly return to my desired setting. The aggravation is that my system is in a windowless room, usually kept very dark with only a desk led strip light over the book or papers next to the keyboard. In that environment, having a 600nit display turn on is like suddenly staring into a searchlight.

The problem is not with this particular XDR, since this is the second one for my desk and the symptoms didn't change with the swap.

An irritation, but unlikely to be addressed by Apple since they had little interest in the problem years ago.

 

[DennisdeWit]

My Pro Display XDR was perfectly fine, but after 2 years it is acting up. I have a very strange grey bleed on the right edges. Luckily, I have Apple Care+. So we will see if Apple still has inventory to replace it, as this doesn’t seem to be right.

 

[betovzky]

Looking on this particular picture is hard to tell if it’s the case, but the Pro Display have this weird “defect” around the edges, that can be noticed very well in grey/white background. If this right side edge is not on the same level of uniformity of the others, definitely it’s a defect.

 

[DennisdeWit]

Update: the APR doomed the Pro Display XDR indeed as a defect. Now the issue: Apple has no way to exchange it with a new one. There are no more components our new Pro Displays. Apple Ireland offered me a Studio Display XDR and I would lose almost 2000 EUR on the new price. I refused. In The Netherlands we have a ‘consumer expectation law’. I paid 5000 EUR for a device that broke within 3 years. As a consumer, I can expect better than that. The Pro Display now is back and will go to the APR I bought it from. They will run some tests again and I could go for an alternative or ask to revert the transaction (which I will do). In that case, I should get back the 5000 EUR I paid for it.

Thinking of replacing it with an Alogic Clarity 6K. Sure, it has no FALD and less nits, but I was using the Pro Display mainly because of the high pixel density, the 32” screen and I like glossy screens.

 

[citivolus]

Update: the APR doomed the Pro Display XDR indeed as a defect. Now the issue: Apple has no way to exchange it with a new one. There are no more components our new Pro Displays. Apple Ireland offered me a Studio Display XDR and I would lose almost 2000 EUR on the new price. I refused. In The Netherlands we have a ‘consumer expectation law’. I paid 5000 EUR for a device that broke within 3 years. As a consumer, I can expect better than that. The Pro Display now is back and will go to the APR I bought it from. They will run some tests again and I could go for an alternative or ask to revert the transaction (which I will do). In that case, I should get back the 5000 EUR I paid for it.

Thinking of replacing it with an Alogic Clarity 6K. Sure, it has no FALD and less nits, but I was using the Pro Display mainly because of the high pixel density, the 32” screen and I like glossy screens.

Wouldn’t they just exchange it with a refurbished unit?

 

[DennisdeWit]

Wouldn’t they just exchange it with a refurbished unit?

No. They are entirely out of stock.

 

[restock3eee]

I’m wondering what happens for out of warranty repair. They used to give discount on xdr Pro Display. Will they give discount on Studio Display xdr?

 

[DennisdeWit]

I’m wondering what happens for out of warranty repair. They used to give discount on xdr Pro Display. Will they give discount on Studio Display xdr?

Apple called back yesterday. Because I have Apple Care+ on it, they apologized and decided to give me a full refund of the Pro Display XDR. I have it back in my posession now and it will be picked up by Apple later this week or next week.

Meanwhile I am eyeing for a replacement. There’s not much that is comparable to a Pro Display XDR. 😉

 

[citivolus]

Wow so you got a full refund of your purchase price that you paid X years ago?

 

[DennisdeWit]

Wow so you got a full refund of your purchase price that you paid X years ago?

I bought it in 2023. They first offered me a Studio Display XDR, which I declined. Then I had to hand in the Pro Display XDR to the APR I bought it from and ask to dissolve the purchase agreement. Meanwhile I escalated the case to some guy in Ireland and then they offered this. Which sounds great. Please note: EU consumers are protected very well by law. Apple had no other choice. I had an insurance policy with them (Apple Care+). Normally they would replace the Pro Display XDR. Now they don’t have any, they will need to pay back the price as if it was a new one.

 

[etc]

I bought it in 2023. They first offered me a Studio Display XDR, which I declined. Then I had to hand in the Pro Display XDR to the APR I bought it from and ask to dissolve the purchase agreement. Meanwhile I escalated the case to some guy in Ireland and then they offered this. Which sounds great. Please note: EU consumers are protected very well by law. Apple had no other choice. I had an insurance policy with them (Apple Care+). Normally they would replace the Pro Display XDR. Now they don’t have any, they will need to pay back the price as if it was a new one.

Oh, interesting. I don't have AppleCare, but I'm in the EU and bought the XDR in 2022. Am I still protected anyhow? 🙂

 

[DennisdeWit]

Oh, interesting. I don't have AppleCare, but I'm in the EU and bought the XDR in 2022. Am I still protected anyhow? 🙂

Sorry, I was wrong here. It is not EU law, it is a law in some EU countries. I am in The Netherlands and we have that law (this is why Apple’s Benelux advisor called me).

Basically our law says that if you buy a display that’s 5000 EUR, you can expect it works longer than 2 years.

Welke garanties heb ik op een product? | Rijksoverheid.nl

Op een product kunt u 2 garanties hebben: een wettelijke garantie en een fabrieksgarantie. Soms kunt u ook garantie bijkopen.

www-rijksoverheid-nl.translate.goog

 

[etc]

Sorry, I was wrong here. It is not EU law, it is a law in some EU countries. I am in The Netherlands and we have that law (this is why Apple’s Benelux advisor called me).

Basically our law says that if you buy a display that’s 5000 EUR, you can expect it works longer than 2 years.

Welke garanties heb ik op een product? | Rijksoverheid.nl

Op een product kunt u 2 garanties hebben: een wettelijke garantie en een fabrieksgarantie. Soms kunt u ook garantie bijkopen.

www-rijksoverheid-nl.translate.goog

Oh, okay, I'm in Poland. So that doesn't work here unfortunately. I hope I won't need that in the next decade 🙂

 

[citivolus]

I bought it in 2023. They first offered me a Studio Display XDR, which I declined. Then I had to hand in the Pro Display XDR to the APR I bought it from and ask to dissolve the purchase agreement. Meanwhile I escalated the case to some guy in Ireland and then they offered this. Which sounds great. Please note: EU consumers are protected very well by law. Apple had no other choice. I had an insurance policy with them (Apple Care+). Normally they would replace the Pro Display XDR. Now they don’t have any, they will need to pay back the price as if it was a new one.

I don’t know how long you were without your display, but according to the T&C of AppleCare+ in the US they just vaguely say “Service options, parts availability and response times may vary.” So here in the US I would expect Apple to drag it out indefinitely.

 

[veroguru]

I bought it in 2023. They first offered me a Studio Display XDR, which I declined. Then I had to hand in the Pro Display XDR to the APR I bought it from and ask to dissolve the purchase agreement. Meanwhile I escalated the case to some guy in Ireland and then they offered this. Which sounds great. Please note: EU consumers are protected very well by law. Apple had no other choice. I had an insurance policy with them (Apple Care+). Normally they would replace the Pro Display XDR. Now they don’t have any, they will need to pay back the price as if it was a new one.

So did you still have EU 2 year

Sorry, I was wrong here. It is not EU law, it is a law in some EU countries. I am in The Netherlands and we have that law (this is why Apple’s Benelux advisor called me).

Basically our law says that if you buy a display that’s 5000 EUR, you can expect it works longer than 2 years.

Welke garanties heb ik op een product? | Rijksoverheid.nl

Op een product kunt u 2 garanties hebben: een wettelijke garantie en een fabrieksgarantie. Soms kunt u ook garantie bijkopen.

www-rijksoverheid-nl.translate.goog

It is EU wide law:

"Under EU rules, consumers receive a minimum two-year legal guarantee for physical goods, covering repair, replacement, or refund for items that are faulty or not as advertised. This statutory right applies across all EU member states for purchases made from commercial sellers."

For some reason, this 2-year de facto warranty is typically presented to a consumer as a 1-year manufacturer's warranty + 1 year of consumer protection a/k/a legal guarantee on top of it. Which is mumbo-jumbo as it's the manufacturer that covers the second year too, and not some mysterious EU body.

So I assume that the 2-year period had expired in your case, which is why, as you said, it was specifically Apple Care+ that covered it?

 

[Macintosh101]

I'm in the UK and had a Pro Display XDR fail after 3 years, but had no AppleCare +. They couldn't repair it, but provided me a refurbished model (which appears to be brand new, just in a plain box) at an out of warranty cost of £1850 (I had to haggle with them to get this, they originally quoted much more).