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melman101

macrumors 68030
Original poster
Sep 3, 2009
2,751
295
Hey anyone have issues where one of there keys on the keyboard clicks really really really loudly. I mean, it almost sounds like it's snapping back. It sounds like a sticking kind of sound.

Anyway, it's extremely annoying and I'm going to take it into the Apple Store tomorrow. Just wondering if anyone else has this experience.

Thanks
 

dwsolberg

macrumors 6502a
Dec 17, 2003
847
825
Hey anyone have issues where one of there keys on the keyboard clicks really really really loudly. I mean, it almost sounds like it's snapping back. It sounds like a sticking kind of sound.

Anyway, it's extremely annoying and I'm going to take it into the Apple Store tomorrow. Just wondering if anyone else has this experience.

Thanks

I have the same problem, but it's generally the keys in that area and just when it gets warm.
 

Manacit

macrumors regular
Feb 19, 2011
106
19
New York, NY
There are various keys on my TB 13" that seem to make more or less noise than others sometimes as well. I don't think it's cause for concern, but I would keep an eye on it.

I actually came here to see if other people were talking about the same "issue" - since these are first generation keyboards I'm a little nervous.
 

dwsolberg

macrumors 6502a
Dec 17, 2003
847
825
I returned a 2016 13" MBP cause the "O" key died on me. It "jammed" more or less.

The genius I talked to said that's "normal" because the tolerance of the keys is so small. He said just to turn it upside and shake it. Then he paused, and said, "... courageously." I think he was a little annoyed with the keys. Alternately, they use compressed air at the Apple Store to get the keys working again.
 

melman101

macrumors 68030
Original poster
Sep 3, 2009
2,751
295
The genius I talked to said that's "normal" because the tolerance of the keys is so small. He said just to turn it upside and shake it. Then he paused, and said, "... courageously." I think he was a little annoyed with the keys. Alternately, they use compressed air at the Apple Store to get the keys working again.

Ok good to know. Thanks :)
 

monstermac77

macrumors regular
Nov 21, 2007
177
41
Yeah I haven't heard it all tonight so I cancelled my appointment. It is pretty annoying though.

It's likely the noise is triggered by heat, which is what most of us have noticed and probably why the problem when away for you temporarily. I made a thread for this issue a couple days ago and posted a video (links below); please comment on the thread so that we can get all of our experiences in one place. Check out the thread for instructions on how to try to reproduce the issue on demand. I'd recommend still going into the Apple Store if you can reliably reproduce it and asking them to replace just the bad keys (some people have asked for entirely new computers, just to have the new computer have the same problem on different keys).

The video of the high pitch sound on one of my keys:

Here's the thread: https://forums.macrumors.com/thread...high-pitched-keyboard-clicking-sound.2022399/
 

ManuCH

macrumors 65816
May 7, 2009
1,410
1,059
Switzerland
I'd recommend still going into the Apple Store if you can reliably reproduce it and asking them to replace just the bad keys

At the Apple Store they told me they never replace single keys. If they do a repair, it's replacing the entire keyboard, which is a quite invasive procedure on this model.

Let me know if your local Geniuses tell you something different.
 

monstermac77

macrumors regular
Nov 21, 2007
177
41
At the Apple Store they told me they never replace single keys. If they do a repair, it's replacing the entire keyboard, which is a quite invasive procedure on this model.

Let me know if your local Geniuses tell you something different.

Hm, that's not good.

At my Apple Store, they said they've tried to replace a couple of people's individual keys on the new 2016 models, but broke some keys in trying to do so. Not sure what their policy is now.

I was concerned that they might adopt that policy. So long as they continue manufacturing bad keys, an entire keyboard replacement means significantly higher odds of getting another lemon key, compared to replacing just the bad keys. Moreover, I really do not want to have my computer undergo an invasive procedure within days of opening it; in my experience they can never get the re-sealing/re-assembly quite right by hand.
 

ManuCH

macrumors 65816
May 7, 2009
1,410
1,059
Switzerland
Moreover, I really do not want to have my computer undergo an invasive procedure within days of opening it; in my experience they can never get the re-sealing/re-assembly quite right by hand.

That's actually what one of the Geniuses told me - in an unofficial way, of course. He said that he would never want his brand new MBP to be completely disassembled down to the last piece if it was only weeks old, and recommended replacing it.
 

monstermac77

macrumors regular
Nov 21, 2007
177
41
That's actually what one of the Geniuses told me - in an unofficial way, of course. He said that he would never want his brand new MBP to be completely disassembled down to the last piece if it was only weeks old, and recommended replacing it.

Yeah, it makes sense. I would play the return game all day until I got a perfect machine, but the issue is that mine's a BTO, so the feedback loop is like 3 weeks instead of 1 day. I suppose waiting as long as possible until Apple works out the manufacturing kinks is ideal, but I don't really have a sense for how long it could take. I know in the past they have changed their key design multiple times, even within the same model, so perhaps a couple months?

Also, does anyone happen to know if return and replace BTO orders get pushed higher on the stack (i.e. the time to ship is less than if you were to order a new one online)?
 

ManuCH

macrumors 65816
May 7, 2009
1,410
1,059
Switzerland
Also, does anyone happen to know if return and replace BTO orders get pushed higher on the stack (i.e. the time to ship is less than if you were to order a new one online)?

Yes, they assured me a BTO order gets pushed higher in the queue. I'm still waiting for mine. It took 1 week between placing the "I want to replace it" call until the status changed to "Preparing for shipment". So I assume total turn-around time will be about 3 weeks - which is still too much, but hey, what can you do...
 

monstermac77

macrumors regular
Nov 21, 2007
177
41
Yes, they assured me a BTO order gets pushed higher in the queue. I'm still waiting for mine. It took 1 week between placing the "I want to replace it" call until the status changed to "Preparing for shipment". So I assume total turn-around time will be about 3 weeks - which is still too much, but hey, what can you do...

That's really great to know, thank you my friend.
 

monstermac77

macrumors regular
Nov 21, 2007
177
41
Did your new machine have this problem, or has it not arrived yet?

My new machine hasn't arrived yet (I upgraded to the 460, so it's going to take a while). As I mentioned in the other thread, a family member ordered a machine mid December and his has the clicking issue on the '9' key, but I'd say it wasn't as bad as my caps lock.
 

TripleMoxy

macrumors regular
Jul 19, 2012
219
64
UK
My new machine hasn't arrived yet (I upgraded to the 460, so it's going to take a while). As I mentioned in the other thread, a family member ordered a machine mid December and his has the clicking issue on the '9' key, but I'd say it wasn't as bad as my caps lock.

Thank you for the reply, and good luck with the new machine when it arrives.

I've just returned my third machine because of the same problem with the keys, to various degrees.

I'm debating a fourth-time-lucky order, but I feel a little ridiculous.
 

monstermac77

macrumors regular
Nov 21, 2007
177
41
Thank you for the reply, and good luck with the new machine when it arrives.

I've just returned my third machine because of the same problem with the keys, to various degrees.

I'm debating a fourth-time-lucky order, but I feel a little ridiculous.

Seems like you and I are bouncing between posts. I'm going to reply on the other thread, just so you know.
 
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