Problem with "1" key on keyboard on 13" MacBook Pro TouchBar

Discussion in 'MacBook Pro' started by melman101, Dec 14, 2016.

  1. melman101 macrumors 68030

    Joined:
    Sep 3, 2009
    #1
    Hey anyone have issues where one of there keys on the keyboard clicks really really really loudly. I mean, it almost sounds like it's snapping back. It sounds like a sticking kind of sound.

    Anyway, it's extremely annoying and I'm going to take it into the Apple Store tomorrow. Just wondering if anyone else has this experience.

    Thanks
     
  2. dwsolberg macrumors 6502a

    Joined:
    Dec 17, 2003
    #2
    I have the same problem, but it's generally the keys in that area and just when it gets warm.
     
  3. melman101 thread starter macrumors 68030

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    Sep 3, 2009
    #3
    Yeah I haven't heard it all tonight so I cancelled my appointment. It is pretty annoying though.
     
  4. Manacit macrumors member

    Manacit

    Joined:
    Feb 19, 2011
    Location:
    New York, NY
    #4
    There are various keys on my TB 13" that seem to make more or less noise than others sometimes as well. I don't think it's cause for concern, but I would keep an eye on it.

    I actually came here to see if other people were talking about the same "issue" - since these are first generation keyboards I'm a little nervous.
     
  5. mbezzo macrumors member

    Joined:
    Sep 14, 2000
    #5
  6. ImTheOne macrumors member

    Joined:
    Jan 12, 2008
    #6
    I returned a 2016 13" MBP cause the "O" key died on me. It "jammed" more or less.
     
  7. dwsolberg macrumors 6502a

    Joined:
    Dec 17, 2003
    #7
    The genius I talked to said that's "normal" because the tolerance of the keys is so small. He said just to turn it upside and shake it. Then he paused, and said, "... courageously." I think he was a little annoyed with the keys. Alternately, they use compressed air at the Apple Store to get the keys working again.
     
  8. melman101 thread starter macrumors 68030

    Joined:
    Sep 3, 2009
    #8
    Ok good to know. Thanks :)
     
  9. monstermac77 macrumors regular

    monstermac77

    Joined:
    Nov 21, 2007
    #9
    It's likely the noise is triggered by heat, which is what most of us have noticed and probably why the problem when away for you temporarily. I made a thread for this issue a couple days ago and posted a video (links below); please comment on the thread so that we can get all of our experiences in one place. Check out the thread for instructions on how to try to reproduce the issue on demand. I'd recommend still going into the Apple Store if you can reliably reproduce it and asking them to replace just the bad keys (some people have asked for entirely new computers, just to have the new computer have the same problem on different keys).

    The video of the high pitch sound on one of my keys:

    Here's the thread: http://forums.macrumors.com/threads...high-pitched-keyboard-clicking-sound.2022399/
     
  10. ManuCH macrumors 6502

    Joined:
    May 7, 2009
    Location:
    Switzerland
    #10
    At the Apple Store they told me they never replace single keys. If they do a repair, it's replacing the entire keyboard, which is a quite invasive procedure on this model.

    Let me know if your local Geniuses tell you something different.
     
  11. monstermac77 macrumors regular

    monstermac77

    Joined:
    Nov 21, 2007
    #11
    Hm, that's not good.

    At my Apple Store, they said they've tried to replace a couple of people's individual keys on the new 2016 models, but broke some keys in trying to do so. Not sure what their policy is now.

    I was concerned that they might adopt that policy. So long as they continue manufacturing bad keys, an entire keyboard replacement means significantly higher odds of getting another lemon key, compared to replacing just the bad keys. Moreover, I really do not want to have my computer undergo an invasive procedure within days of opening it; in my experience they can never get the re-sealing/re-assembly quite right by hand.
     
  12. ManuCH macrumors 6502

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    May 7, 2009
    Location:
    Switzerland
    #12
    That's actually what one of the Geniuses told me - in an unofficial way, of course. He said that he would never want his brand new MBP to be completely disassembled down to the last piece if it was only weeks old, and recommended replacing it.
     
  13. monstermac77 macrumors regular

    monstermac77

    Joined:
    Nov 21, 2007
    #13
    Yeah, it makes sense. I would play the return game all day until I got a perfect machine, but the issue is that mine's a BTO, so the feedback loop is like 3 weeks instead of 1 day. I suppose waiting as long as possible until Apple works out the manufacturing kinks is ideal, but I don't really have a sense for how long it could take. I know in the past they have changed their key design multiple times, even within the same model, so perhaps a couple months?

    Also, does anyone happen to know if return and replace BTO orders get pushed higher on the stack (i.e. the time to ship is less than if you were to order a new one online)?
     
  14. ManuCH macrumors 6502

    Joined:
    May 7, 2009
    Location:
    Switzerland
    #14
    Yes, they assured me a BTO order gets pushed higher in the queue. I'm still waiting for mine. It took 1 week between placing the "I want to replace it" call until the status changed to "Preparing for shipment". So I assume total turn-around time will be about 3 weeks - which is still too much, but hey, what can you do...
     
  15. monstermac77 macrumors regular

    monstermac77

    Joined:
    Nov 21, 2007
    #15
    That's really great to know, thank you my friend.
     
  16. TripleMoxy macrumors regular

    Joined:
    Jul 19, 2012
    Location:
    UK
    #16
    Did your new machine have this problem, or has it not arrived yet?
     
  17. monstermac77 macrumors regular

    monstermac77

    Joined:
    Nov 21, 2007
    #17
    My new machine hasn't arrived yet (I upgraded to the 460, so it's going to take a while). As I mentioned in the other thread, a family member ordered a machine mid December and his has the clicking issue on the '9' key, but I'd say it wasn't as bad as my caps lock.
     
  18. TripleMoxy macrumors regular

    Joined:
    Jul 19, 2012
    Location:
    UK
    #18
    Thank you for the reply, and good luck with the new machine when it arrives.

    I've just returned my third machine because of the same problem with the keys, to various degrees.

    I'm debating a fourth-time-lucky order, but I feel a little ridiculous.
     
  19. monstermac77 macrumors regular

    monstermac77

    Joined:
    Nov 21, 2007
    #19
    Seems like you and I are bouncing between posts. I'm going to reply on the other thread, just so you know.
     

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