Well, you might not even imagine what just happened.
After a lot of waiting and refreshing the delivery tracking page, my 2016 MacBook Pro 15" (BTO with 2.9 GHz and 1TB SSD) arrived. And guess what - the keyboard is defective.
Yes, the "e" key is broken, meaning that it either doesn't register at all, or it registers twice (and you never know which one it will be). It's not dust or anything (it's a brand new machine after all). I tried wiggling, pressing hard, the usual stuff - no dice.
So there you go, a brand new machine which I spent a fortune on, with a broken key. I'm off to the Apple store tomorrow (although there are no open slots at the Genius bar until Monday - I don't care, I want this to be taken care of now!).
Does anyone have any experience with what Apple Stores can do in such a case? They won't have any stock (especially because it's a BTO), and I'm not sure they're even able to repair such a thing (and for sure they won't have any spare keyboards).
What do you think I should do? Give it back, request a refund and order a new one? I'm pretty bummed out...
After a lot of waiting and refreshing the delivery tracking page, my 2016 MacBook Pro 15" (BTO with 2.9 GHz and 1TB SSD) arrived. And guess what - the keyboard is defective.
Yes, the "e" key is broken, meaning that it either doesn't register at all, or it registers twice (and you never know which one it will be). It's not dust or anything (it's a brand new machine after all). I tried wiggling, pressing hard, the usual stuff - no dice.
So there you go, a brand new machine which I spent a fortune on, with a broken key. I'm off to the Apple store tomorrow (although there are no open slots at the Genius bar until Monday - I don't care, I want this to be taken care of now!).
Does anyone have any experience with what Apple Stores can do in such a case? They won't have any stock (especially because it's a BTO), and I'm not sure they're even able to repair such a thing (and for sure they won't have any spare keyboards).
What do you think I should do? Give it back, request a refund and order a new one? I'm pretty bummed out...
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