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Problem with new watch
- Thread starter Mudodonbond
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It's under the actual sapphire I noticed it when I put it on the first time. But I couldn't do anything because it was already too late to go back the the store. I'm going there now cause stuff like this is irritating. This is the fourth time I got something from Apple and already had issues. I think they know me at my store by now lol. Bad luck I guess.
Well least you caught the issue early. And then you're within your 14 day return period, where you can just exchange it for new one. Hopefully your second Apple Watch goes better.
Simple really.
Under the sapphire? It's a manufacturing defect. Return it
On top of the sapphire. It got scratched by a big diamond
I'm at the Apple store and one of the employees told me it's normal -__- He said it's like that on all the sides. And it's not. I'll just return it and get another.Simple really.
Under the sapphire? It's a manufacturing defect. Return it
On top of the sapphire. It got scratched by a big diamond
I also own the black stainless with Sapphire and I don't think that's normal at all. I've never seen any pictures with those types of markings on it. Good idea about returning and getting another one.
If apple say that is normal, then return it anyway. Apple Store has a 14 day open box return policy, will return for any reason - providing its not damaged.
It's what I'm doing. I just have to talk to my dad because he paid for half and I paid for the other half. He was gonna get me AirPods but when I was getting the Watch these two guys bought the last 4 -_-
Update. I haven't had time to return it but I am currently chatting with a senior advisor at Apple. He declared it as a manufacturing defect. He told me to return it or get it replaced lol I knew it.
[doublepost=1488219470][/doublepost]He just told me during my appointment that they should be able to help me and he's giving me his contact info to make sure they handle it properly. except he's in the states and I'm in Germany and my appointment is at 11am Friday haha I'd have to wait a while for a response.
[doublepost=1488219470][/doublepost]He just told me during my appointment that they should be able to help me and he's giving me his contact info to make sure they handle it properly. except he's in the states and I'm in Germany and my appointment is at 11am Friday haha I'd have to wait a while for a response.
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Keep in mind that, for warranty issues, the Apple Store does not do replacements. All Apple Watches must be sent to the repair centre and mailed back to the store. It's a better idea to do this over the phone instead so it gets sent back to your address.
Returns are a different story.
Returns are a different story.
I don't believe the OP's issue can be repaired. however, the OP was in a 14 day return period for an alleged manufacture issue to his watch. Which he stated he was going to return to begin with due to damage to the Watch.
And yes, Apple does not carry Watch replacements inside the store.
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Im stil. going to return but I would need my father there as he bought the Watch for me and would have to rebuy it. Which sucks cause he has to work and Saturday we are busy. And Sunday's the store is a closed
How long of you had the watch now? Just curious, being it's a 14 day return policy.
You'd probably only 'return and rebuy' it if you are worried about matching serial numbers for the box and the actual Watch.
You can have it 'replaced' without your father present and a puck will be sent to you...I believe.
I had a S1 SS watch that developed a black spot by the dial and Apple sent me a white box with a new puck. Different serial number, of course.
You can have it 'replaced' without your father present and a puck will be sent to you...I believe.
I had a S1 SS watch that developed a black spot by the dial and Apple sent me a white box with a new puck. Different serial number, of course.
Sorry to hear and trust me I know this is very frustrating!! This is definitely not normal and they should be able to exchange it for you right away. Obviously the person you've talked to didn't care.
I also recommend getting the AppleCare+, the express replacement alone is worth it.
Good luck and congrats on your graduation mate.
I also recommend getting the AppleCare+, the express replacement alone is worth it.
Good luck and congrats on your graduation mate.
Thanks
I believe you have 30 days to add Apple Care. But I could be mistaken.
Spoke to apple support they said 60
so I have enough time I hope haha. Kinda want some more bands. Not really a fan of the black sports band. I like the white thoughSpoke to apple support they said 60
Nice, 60 days is plenty of time. I own the white sports band and it's one of my favorites. It has a clean look and easily can be worn with anything.