Problem with new watch

Discussion in 'Apple Watch' started by Prozak0820, Feb 23, 2017.

  1. Prozak0820 macrumors 6502

    Prozak0820

    Joined:
    May 14, 2015
    Location:
    Stuttgart, Germany
    #1
    got a watch yesterday for my graduation. Was happy till I saw this. And I didn't take it anywhere besides my bed and couch. Kinda frustrating that this is on a brand new watch.
     

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  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    It almost looks like it rubbed/scraped against something. But if you're within your 14 day return period, you can return it and purchase another one.
     
  3. DeNachtwacht macrumors member

    DeNachtwacht

    Joined:
    Aug 2, 2012
    #3
    If the warranty doesn't cover it, these protectors hide the damage and are really cheap. The watch looks a little bit more bulkier but I am satisfied with the protection, and the added benefit of choosing different colors (I bought a black and a silver one).
     
  4. Prozak0820 thread starter macrumors 6502

    Prozak0820

    Joined:
    May 14, 2015
    Location:
    Stuttgart, Germany
    #4
    It's under the actual sapphire I noticed it when I put it on the first time. But I couldn't do anything because it was already too late to go back the the store. I'm going there now cause stuff like this is irritating. This is the fourth time I got something from Apple and already had issues. I think they know me at my store by now lol. Bad luck I guess.
     
  5. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Well least you caught the issue early. And then you're within your 14 day return period, where you can just exchange it for new one. Hopefully your second Apple Watch goes better.
     
  6. honglong1976 macrumors 6502a

    honglong1976

    Joined:
    Jul 12, 2008
    Location:
    UK
    #6
    Simple really.
    Under the sapphire? It's a manufacturing defect. Return it
    On top of the sapphire. It got scratched by a big diamond :)
     
  7. Prozak0820 thread starter macrumors 6502

    Prozak0820

    Joined:
    May 14, 2015
    Location:
    Stuttgart, Germany
    #7
    I'm at the Apple store and one of the employees told me it's normal -__- He said it's like that on all the sides. And it's not. I'll just return it and get another.
     
  8. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    I also own the black stainless with Sapphire and I don't think that's normal at all. I've never seen any pictures with those types of markings on it. Good idea about returning and getting another one.
     
  9. abdulkar.im macrumors 65816

    abdulkar.im

    Joined:
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    Location:
    London
    #9
    I have the Space Black SS too and mine doesn't look that that either.
     
  10. QzzB macrumors regular

    QzzB

    Joined:
    Mar 7, 2015
    Location:
    London
    #10
    If apple say that is normal, then return it anyway. Apple Store has a 14 day open box return policy, will return for any reason - providing its not damaged.
     
  11. Prozak0820 thread starter macrumors 6502

    Prozak0820

    Joined:
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    #11
    It's what I'm doing. I just have to talk to my dad because he paid for half and I paid for the other half. He was gonna get me AirPods but when I was getting the Watch these two guys bought the last 4 -_-
     
  12. Prozak0820, Feb 27, 2017
    Last edited: Feb 27, 2017

    Prozak0820 thread starter macrumors 6502

    Prozak0820

    Joined:
    May 14, 2015
    Location:
    Stuttgart, Germany
    #12
    Update. I haven't had time to return it but I am currently chatting with a senior advisor at Apple. He declared it as a manufacturing defect. He told me to return it or get it replaced lol I knew it.
    --- Post Merged, Feb 27, 2017 ---
    He just told me during my appointment that they should be able to help me and he's giving me his contact info to make sure they handle it properly. except he's in the states and I'm in Germany and my appointment is at 11am Friday haha I'd have to wait a while for a response.
     
  13. Relentless Power macrumors P6

    Relentless Power

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    #13
    I thought you were going to return it for a new one?
     
  14. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #14
    Keep in mind that, for warranty issues, the Apple Store does not do replacements. All Apple Watches must be sent to the repair centre and mailed back to the store. It's a better idea to do this over the phone instead so it gets sent back to your address.

    Returns are a different story.
     
  15. Relentless Power, Feb 27, 2017
    Last edited: Feb 27, 2017

    Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    I don't believe the OP's issue can be repaired. however, the OP was in a 14 day return period for an alleged manufacture issue to his watch. Which he stated he was going to return to begin with due to damage to the Watch.

    And yes, Apple does not carry Watch replacements inside the store.
     
  16. Prozak0820 thread starter macrumors 6502

    Prozak0820

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    #16
    Im stil. going to return but I would need my father there as he bought the Watch for me and would have to rebuy it. Which sucks cause he has to work and Saturday we are busy. And Sunday's the store is a closed
     
  17. Relentless Power macrumors P6

    Relentless Power

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    Jul 12, 2016
    #17
    How long of you had the watch now? Just curious, being it's a 14 day return policy.
     
  18. Prozak0820 thread starter macrumors 6502

    Prozak0820

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    #18
    Not that long I got it Friday night.
     
  19. Steve686 macrumors 68030

    Steve686

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    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #19
    You'd probably only 'return and rebuy' it if you are worried about matching serial numbers for the box and the actual Watch.

    You can have it 'replaced' without your father present and a puck will be sent to you...I believe.

    I had a S1 SS watch that developed a black spot by the dial and Apple sent me a white box with a new puck. Different serial number, of course.
     
  20. henry72 macrumors 65816

    henry72

    Joined:
    Jun 18, 2009
    Location:
    New Zealand
    #20
    Sorry to hear and trust me I know this is very frustrating!! This is definitely not normal and they should be able to exchange it for you right away. Obviously the person you've talked to didn't care.

    I also recommend getting the AppleCare+, the express replacement alone is worth it.

    Good luck and congrats on your graduation mate.
     
  21. Prozak0820 thread starter macrumors 6502

    Prozak0820

    Joined:
    May 14, 2015
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    #21
    Thanks :) getting Apple care at the end of the month haha.
     
  22. Relentless Power macrumors P6

    Relentless Power

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    Jul 12, 2016
    #22
    I believe you have 30 days to add Apple Care. But I could be mistaken.
     
  23. Prozak0820 thread starter macrumors 6502

    Prozak0820

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    May 14, 2015
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    #23
    Spoke to apple support they said 60 :) so I have enough time I hope haha. Kinda want some more bands. Not really a fan of the black sports band. I like the white though
     
  24. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #24
    Nice, 60 days is plenty of time. I own the white sports band and it's one of my favorites. It has a clean look and easily can be worn with anything.
     
  25. Relentless Power macrumors P6

    Relentless Power

    Joined:
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    #25

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