Problems Downloading iLife 08 Update?

Discussion in 'Mac Apps and Mac App Store' started by glide, Aug 18, 2007.

  1. glide macrumors regular

    Joined:
    Jun 15, 2007
    #1
    Is anyone else having an issue downloading the ilife 08 update? I just bought a MacBook and am eligible for the $9.99 upgrade; but when I attempt to validate my system I get an error message that my serial number is not recognized.

    I am copy/pasting from the System profiler, and I was able to register the computer successfully through product registration.

    I have spent over 2 hours with customer service (both online and telephone) and I have gotten nowhere. Their reply is that it must be a system glitch and to try back later. I have been trying for the past 3 days now and am getting frustrated.

    This is my first Mac and so far the support has been sub-par. Anyone have any advice on a way to get this resolved?
     
  2. gr8tfly macrumors 603

    gr8tfly

    Joined:
    Oct 29, 2006
    Location:
    ~119W 34N
    #2
    Just FYI - when you do get the upgrade qualified, they will ship you a DVD of iLife '08. It's not available on-line (it's almost 4GB).
     
  3. glide thread starter macrumors regular

    Joined:
    Jun 15, 2007
    #3
    Thanks. I thought this link allowed you to download...
    http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MB124Z/A

    I guess it just qualifies you online and allows the disc to be mailed. Wish support would have told me that. I would have just filled out the .pdf form online...
     

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