Problems with Siri when using earpods or hey siri

Discussion in 'iOS 8' started by dpanek, Mar 19, 2015.

  1. dpanek macrumors newbie

    Joined:
    Mar 19, 2015
    #1
    Hi All, I posted this on the Apple support forums and they kicked it out.

    Maybe I will get some answers here? I've been reading MacRunors for a long time.

    I am a BIG long time apple fan. I own at least one of most apple devices. Lately though I have just been so frustrated at the lack of hands free capability, particularly using siri.

    Naturally my phone has a lock code and it is set to lock after 2 mins, which means most of the time its locked. I have the settings set correctly to allow siri from the lock screen. I expect that this setting should allow me to ask siri things when I need her the most such as the following:

    1 - I have my ear pods in because I am walking. I hear that I get a text message so I press the control on my pod to activate siri, I ask her to read my message and she tells me I will need to unlock my phone....major failure.

    2 - Same as above but I ask her to call my wife - You'll need to unlock your phone....bigger failure

    3 - Same above scenarios occur if phone is in car and plugged in (charging) and I say "hey siri" - she responds with I will need to unlock my phone...

    Basically anything you really need siri to do when hands free is useless if your phone is locked. What is the purpose of allowing siri when phone is locked if all she will do is tell you to unlock your phone???

    I have an iPhone 6-plus with ios 8.2, I thought maybe 8.2 would fix it but no.

    What is going to happen when the watch comes? If I ask the watch something will it make me unlock my phone first??

    This just seems like such a MAJOR failure and major user interface issue.

    Am I the only one trying to use my phone this way? Or is my phone just broken? I am pretty sure I have tried similar things on my ipads as well all running IOS 8.2 with same results, although I don't carry them around as much so maybe I should take a walk with my mini and try it?

    I'd love to hear other experiences.

    Thanks for listening to my rant.
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    That's not how it works on my phone and a few others I've used in the past--I've been able to do any of those 1, 2, or 3 items without unlocking my phone. Something else must be going on there.
     
  3. drlunanerd macrumors 65816

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #3
    Settings - Passcode - Allow Access When Locked - Siri

    Make sure this is set on?
     
  4. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #4
    Thanks for the replies. I have tried numerous times to enable/disable, reboot, the "allow access when locked". It doesn't seem to make a difference.

    Maybe there is another setting somewhere that is conflicting with this setting, but I have been through all the settings many times and just cant figure it out?

    Maybe I will need to start peeling back settings until I find out what might be the cause. Next step of course will be to visit the local Apple store and see if the geniuses know what the issue is. :)

    I welcome any other thoughts.
     
  5. drlunanerd macrumors 65816

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #5
    OK, it's definitely not working correctly then.

    I would try disabling passcode altogether, reboot. Lock the phone then test Siri works from the lock screen. Then re-enable passcode, set to lock immediately, and try Siri again from the lock screen.

    If it still doesn't work you can try 'Reset All Settings'. If still no joy you'll need to do a full erase and restore of the phone, but don't restore from backup. I'd be surprised if it didn't work after this.
     
  6. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #6
    Thanks.

    So far, it looks like the "Auto-Lock" may be the culprit. I set it to never, and then I lock my phone manually and try siri and it seems to be working as expected.

    I will continue to do some testing.

    Thanks again!

    Great forum.:)

    ----------

    Well maybe that wasn't it.

    Can you tell siri to "turn on Pandora" from the lock screen?

    She asks me to unlock the phone first.

    I will continue to turn things off. :(
     
  7. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #7
    Not sure why auto-lock would have an impact on this. I've always had it enabled (usually for 1 minute) and Siri would still work fine from the lock screen.

    Even when it works as intended from the lock screen, Siri can't do everything without asking to unlock the phone--many things should work fine, but there are still some that will ask you to unlock the phone.
     
  8. sbailey4 macrumors 68030

    sbailey4

    Joined:
    Dec 5, 2011
    Location:
    USA
    #8
    Exactly if you think about it, if Siri could do everything then there would be no reason for a password or lock at all. But same here 1,2,3 work fine for me too. iP6 8.2
     
  9. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #9
    Thanks all.

    Well I turned off passcode. Which of course deleted all my apple pay cards and keychain and all that goodness. :mad:

    Naturally then siri works as expected.

    Rebooted...

    Turn on pass code...

    Siri no longer works as expected. Goes back to asking me to unlock.
     
  10. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #10
    Do you have any work email accounts or perhaps some other profiles installed?
     
  11. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #11
    No, none of those.

    So strange considering everyone out on the web extolls all the ways siri can bypass the passcode and here I cant get it to work LOL.
     
  12. RandomIan macrumors newbie

    Joined:
    Aug 24, 2009
    Location:
    Canada-Eh
    #12
    Having a similar issue with my iPhone 5. I can send a text through the headphones and siri when the phone is locked. Once I get a reply, and ask siri to read it to me, that's when I have to enter the passcode.

    This is infuriating as it pulls away from "handsfree". That being said, security should trump it all, but I can SEND texts via Siri. What is more of a security issue, listening to, or sending a text message.

    I really hope that I'm missing a setting here, but I have poured over the settings and I dont see anything for this.
     
  13. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #13
    I still have not found a way to make it work. It's funny you post this today because I just came back from a walk and I always listen to music while walling with earpods in, sure enough I got a new text, asked siri to read it...she told me I have a new message from so and so, but I will need to unlock my iPhone to read it. SO frustrating. I'm waiting for a watch and I wonder if the watch will also make us unlock the iPhone first LOL.

    I have poured over all the settings repeatedly, unset, reset, rebooted all with the same results. I don't want to NOT use a passcode because that defeats the purpose of locking my phone. I use apple pay and so naturally you need the passcode or apple pay doesn't work.

    Sure would be nice to have an answer/solution from some apple user smarter than me. :)

    ----------

    To your point, I also think security should "trump" but I thought that was the whole point of the setting "Allow Siri" when locked? Doesn't that imply that I am actively bypassing the security for that instance???

    And yes this also happens to me when driving which is a major "hands free" failure. I cant even place an outgoing phone call using siri and the earpods when the phone is locked.

    Can't believe I am the only one, unless I just expect something to work that is not supposed to.
     
  14. RandomIan macrumors newbie

    Joined:
    Aug 24, 2009
    Location:
    Canada-Eh
    #14
    I am also waiting for my watch.....very impatiently I might add.

    I hope that they can implement something with the NFC or bluetooth with the Watch. If the watch is in range of the phone, disable the passcode. If someone runs off with my phone, BOOM passcode locking is enabled.

    Much like Apple Pay with the watch. Once enabled, it will stay on while the watch is being worn. Makes sense to do the same with the phone.
     
  15. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #15
    Yeah, from what I have been reading about the watch, once you place it on your wrist and unlock it, then it remains unlocked until you take it off your wrist and put it back on.

    Impatiently waiting as well! :(

    But I'll wait and see... LOL.
     
  16. RandomIan macrumors newbie

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    Aug 24, 2009
    Location:
    Canada-Eh
    #16
    With every update I have my fingers crossed that :apple: fixes this. Im surprised that we are seemingly the only ones that have encountered this issue.
     
  17. swordfish5736 macrumors 68000

    swordfish5736

    Joined:
    Jun 29, 2007
    Location:
    Cesspool
    #17
    Have you updated to iOS 8.3?

    If that doesn't do anything I'd try a clean setup.
    Make sure you've got an iCloud backup, restore the phone in iTunes and setup as new. Configure your settings the way you'd like and see if the problem is still there.
     
  18. ohio.emt macrumors 6502a

    Joined:
    Jul 18, 2008
    Location:
    Ohio
    #18
    I didn't see it mentioned just siri, but under Touch ID & Passcode do you have reply with message & voice dial enabled.

    Seems to be working fine for me, with passcode and autolock. I am on 8.4 though.
     
  19. RandomIan macrumors newbie

    Joined:
    Aug 24, 2009
    Location:
    Canada-Eh
    #19
    The issue is not replying to a message, the issue is with Siri reading the message back while in handsfree. In order to have the message read back, the passcode has to be entered, thus negating the "handsfree" aspect.
     
  20. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #20
    Curious, do you have lock screen notifications enabled for messages? What about preview, is that enabled for messages?
     
  21. RandomIan macrumors newbie

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    Aug 24, 2009
    Location:
    Canada-Eh
    #21
    Preview is turned off for security as well. Could be a factor. I will try that one right now.

    ................testing..................please hold...................
     
  22. C DM macrumors Westmere

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    Oct 17, 2011
    #22
    Any luck?
     
  23. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #23
    I have all of my "Allow Access When Locked" settings turned on/enabled

    Still same issue with Siri

    Thanks for all the suggestions. I'm regretting possibly having to wipe my phone and start fresh, but if that will ultimately fix it, then it may be worth it.
     
  24. C DM macrumors Westmere

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    Oct 17, 2011
    #24
    Do you have message notifications enabled on lock screen and have message previews enabled?
     
  25. dpanek thread starter macrumors newbie

    Joined:
    Mar 19, 2015
    #25
    Messages enabled on lock screen = yes

    Previews = no

    Do you think these have something to do with it?

    Thanks

    Don

    ----------

    Holy cow you may be my savior!

    I have not done extensive testing but it looks like setting preview = on may have resolved the issue!

    I will report back once I get out with my buds on.

    Thanks SO much!
     

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