For many, the stores are closed where they live. Thanks for the post, though.
I think Apple will modify their policy very soon.
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PSA: New Apple Watch Owners Have to Return Entire Device for Ill-Fitting Solo Loop or Braided Solo Loop
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I think Apple will modify their policy very soon.
This PSA is likely incorrect. I was able to swap my bands twice without having to exchange the Apple Watch and braided solo loop.
Unless it’s a regional thing, this doesn’t apply in Canada. I even asked several Apple employees and they told me they can just swap the bands prior to my purchase.
I’ve spoken to people online and they said they were able to swap just the bands too.
This restriction could also be specific to the aluminum sport models.
Unless it’s a regional thing, this doesn’t apply in Canada. I even asked several Apple employees and they told me they can just swap the bands prior to my purchase.
I’ve spoken to people online and they said they were able to swap just the bands too.
This restriction could also be specific to the aluminum sport models.
"Customers who chose a Solo Loop or a Braided Solo Loop along with an Apple Watch Series 6 or SE and have a poor fit can't just return the band for a new size -- the entire Apple Watch has to be returned since it's considered a set.
i suppose it's no different to getting a t-shirt
i suppose it's no different to getting a t-shirt
Multiple anecdotes from Apple's support staff in the U.S. So maybe different in other countries, but not allowed for mail-in returns here.
Well in 2015 Apple allowed band returns:
www.macrumors.com
Apple to Offer Band Only Exchanges for Apple Watch
Apple is planning to offer customers an opportunity to exchange only their Apple Watch bands rather than an entire Apple Watch if a band is the wrong...
www.macrumors.com
This is a nonissue. Just buy a different band! If you spend hundreds of dollars on a watch I’m sure spending an extra on a new band won’t get you poor!
I have the opposite issue....
The solo loops fits great!
I’d like to exchange/return the watch and keep the loop. Should’ve went with SS like before.
The solo loops fits great!
I’d like to exchange/return the watch and keep the loop. Should’ve went with SS like before.
Local apple store in US told me yesterday that it would be no big deal to do a swap for a different band in store as long as they had it in stock.
In the U.S. what MR posted is accurate, even if some Apple employees have made exceptions to the policy for some individuals.
Unfortunately a lot of Apple Stores aren't open right now, and requiring people to visit during a pandemic is poor planning. There isn't a policy for mail-in band exchanges.
That means nothing in 2020 with so many stores closed.Well in 2015 Apple allowed band returns:
Apple to Offer Band Only Exchanges for Apple Watch
Apple is planning to offer customers an opportunity to exchange only their Apple Watch bands rather than an entire Apple Watch if a band is the wrong...
Ummm... what are you talking about. The Apple employee didn't post this chat. This is called iMessage lol, the guy who is complaining in the Twitter post took the screenshot clearly. Time to explore iMessage a bit more eh buddy!
nice try on the joke though
They didn’t make exceptions, they said they could change it.
Plus, when they were getting my purchase ready I heard them mention that they were packing my watch band.
When I opened the bundle, the watch band had a Canadian retail sticker on it. Which is weird, I would’ve assumed it would be bundled already at the factory.
Anyway, it’s allowed in stores where I live, I doubt it’s allowed online.
I printed the PDF and measured at an 8.
Size 6 fits perfectly 😂😂😂
Size 6 fits perfectly 😂😂😂
A trillion dollar company with a system incapable of allowing the watch band to be exchanged separately. All of those returns will have to be cleaned and refurbished and will be sold as a refurbished watch in a white box along with a brand new charging cable. What a lot of wasted packing material, shipping, and cables. eNvIoRmEnTaLy fRiEnDLy (my ass- Phill Schiller)
The second I saw this band in the keynote I knew right away this was going to be trouble. Avoided it like the plague.
1. I said there is no way a paper cut out is going to be accurate and a ton of people are going to be pissed when it
Comes leading to so many customer complaints and issues.
2. It’s a pretty dumb design as you can’t lay it flat on your night stand at night and only way to do it is leave it on its side and there is NOTHING worse than that alarm clock screen turn on 5 min before your alarm goes off to annoy you in the am.
1. I said there is no way a paper cut out is going to be accurate and a ton of people are going to be pissed when it
Comes leading to so many customer complaints and issues.
2. It’s a pretty dumb design as you can’t lay it flat on your night stand at night and only way to do it is leave it on its side and there is NOTHING worse than that alarm clock screen turn on 5 min before your alarm goes off to annoy you in the am.
Just a thought. If you purchase the watch and only the watch without any bands, then purchase the band separately, but at the same time as the watch, that you get two separate orders shipped at the same time, then all you have to do if the band didn’t fit, you just send back the band and not the watch. Does that make sense to you guys?
The most amazing thing about this is that they had multiple product development meetings regarding this band and Marketing said run with it.
Funny. Last year I actually HAD to return the whole watch and they went in back and brought out another. Fortunately, it was an in store pick up so my box wasn’t opened yet.
Clearly designed before the Pandemic when it would have been easy to try one on at the Apple store.
Yeah, like it says in the article, some retail stores are allowing this, but not all retail stores are open and some people may not be able to go to a store for a swap for health reasons.