Purple white lines on MacBook Pro 17"

bari5h

macrumors newbie
Original poster
May 25, 2014
10
0
Hey guys, my macbook pro 17' has a purple and white lines and it's not opening. I didn't see any same problem on forums. Do you know the solution?
 

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bari5h

macrumors newbie
Original poster
May 25, 2014
10
0
I changed my mainboard 3 weeks ago. They can repair it free. But if it's an another problem, I must pay for it
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
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Detroit
Well, it's out of warranty for sure, so any repairs would have to be paid for by you. Like maflynn said, it's probably the GPU. Or it could be the connector cable that runs from the logic board to the display is going bad too.
 
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bari5h

macrumors newbie
Original poster
May 25, 2014
10
0
I think, it's not the cable because its not opening système. it shuts up at the beginning of startup. And why the it's out of warranty? Gpu and mainboard are on the same board right?
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
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I think, it's not the cable because its not opening système. it shuts up at the beginning of startup. And why the it's out of warranty? Gpu and mainboard are on the same board right?
Well, I could be wrong about the warranty status. What model do you have?

The GPU is integrated into the logic board.
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
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That's the Radeongate GPU failure again.

All early/late-2011 Sandy Bridge logic boards with the Radeon GPU have the same manufacturing flaw. So logic board replacements will not work at all.
I don't what recall, what was Apple doing to remedy this problem? Or weren't they doing anything at all?
 
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bari5h

macrumors newbie
Original poster
May 25, 2014
10
0
I gave to repair service today. And they said me that can change the Gpu. It means logicboard? And I have a question for you, if all of the same models are flaw, problème will continue right? And is it possible to change logicboard with later hardware? Mine was 2.2ghz, can I change it with 2.3 or later? And is it solve this graphic problem?
 
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yjchua95

macrumors 604
Apr 23, 2011
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231
GVA, KUL, MEL (current), ZQN
I don't what recall, what was Apple doing to remedy this problem? Or weren't they doing anything at all?
There is no recall yet, because Apple refuses to admit that there's a problem. If they admit it, it's going to be extremely costly for them.

If they admit it, there are two scenarios:
1. They have to replace all our MBPs with a late-2013 15" rMBP (with dGPU). Imagine the cost.
2. They have to give us a massive discount off our next purchase of a Mac.

Either option isn't appealing to Apple.

They can't really repair existing boards because:
1. Apple doesn't seem to know how to repair, they only know how to replace.
2. Resoldering a new Radeon 6xx0M card into the board is out of the question, because those cards aren't in production anymore.

----------

I gave to repair service today. And they said me that can change the Gpu. It means logicboard? And I have a question for you, if all of the same models are flaw, problème will continue right? And is it possible to change logicboard with later hardware? Mine was 2.2ghz, can I change it with 2.3 or later? And is it solve this graphic problem?
Oui, the problem will continue. It won't stop.

Long story short, all 2011 MBPs with the Radeon GPU are doomed and cannot be repaired permanently.

Except for a reflow, or even a reball. The problem is, the 6xx0M GPUs aren't manufactured anymore.
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,038
9,208
Detroit
I gave to repair service today. And they said me that can change the Gpu. It means logicboard? And I have a question for you, if all of the same models are flaw, problème will continue right? And is it possible to change logicboard with later hardware? Mine was 2.2ghz, can I change it with 2.3 or later? And is it solve this graphic problem?
Right, it sounds like (see below) that the board would be replaced with an identical one and the problem is likely to return at some point down the road. I'd at least let them replace it under warranty so that it would be useable for a while still, until or if the problem happens again.

There is no recall yet, because Apple refuses to admit that there's a problem. If they admit it, it's going to be extremely costly for them.

If they admit it, there are two scenarios:
1. They have to replace all our MBPs with a late-2013 15" rMBP (with dGPU). Imagine the cost.
2. They have to give us a massive discount off our next purchase of a Mac.

Either option isn't appealing to Apple.

They can't really repair existing boards because:
1. Apple doesn't seem to know how to repair, they only know how to replace.
2. Resoldering a new Radeon 6xx0M card into the board is out of the question, because those cards aren't in production anymore.

----------



Oui, the problem will continue. It won't stop.

Long story short, all 2011 MBPs with the Radeon GPU are doomed and cannot be repaired permanently.

Except for a reflow, or even a reball. The problem is, the 6xx0M GPUs aren't manufactured anymore.
Thanks for the explanation. Seems like an unfortunate situation. The idea of re-soldering a new GPU (even if they were still available) sounds just about as costly as just swapping out the whole computer for a newer one.
 
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bari5h

macrumors newbie
Original poster
May 25, 2014
10
0
I asked to change this mainboard with later mainboard but they said me that's not possible. Plus, he said me that in this model, they aren't all flaw. It happens sometimes. I'm not sure about trusting them :)
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
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I asked to change this mainboard with later mainboard but they said me that's not possible. Plus, he said me that in this model, they aren't all flaw. It happens sometimes. I'm not sure about trusting them :)
Well, they're correct. It doesn't happen to everyone, but it does happen sometimes.
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
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Detroit
It will happen to everyone - the question is when.

The problem started around February 2013 and escalated quickly after late-2013.
I have to disagree you here. If the failure rate was truly 100%, I believe Apple would have done a recall to solve the issue.
 
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yjchua95

macrumors 604
Apr 23, 2011
6,725
231
GVA, KUL, MEL (current), ZQN
I have to disagree you here. If the failure rate was truly 100%, I believe Apple would have done a recall to solve the issue.
The problem is, they just can't, because it's soldered.

They did issue a recall for the 27" mid-2011 iMacs with the Radeon 6970M cards because the cards weren't soldered (they were connected via an MXM bus), so it was cheap to replace it.

They did issue a recall for the NVIDIA 8600 fiasco with the 2008 MBPs, even though it was soldered, because it was on NVIDIA's dime.

For the GT330M, they didn't issue a recall because it was soldered and NVIDIA wasn't about to foot the bill.

For the Radon 6xx0M, it was Apple's fault in the manufacturing process (using unleaded solder and poorly applying the thermal paste).
 
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SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,038
9,208
Detroit
The problem is, they just can't, because it's soldered.

They did issue a recall for the 27" mid-2011 iMacs with the Radeon 6970M cards because the cards weren't soldered (they were connected via an MXM bus), so it was cheap to replace it.
I understand that it's not feasible to swap the GPU, but a recall of the whole computer and a replacement (with a different model) or refund option is what they could have done, had the failure rate been 100% or even close to it.
 
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GhettoMrBob

macrumors regular
May 21, 2014
190
47
Here's the thing though: if they did offer to replace, they could simply do a board swap. Yes, yes, I know, the new board will fail too. However, if the first didn't fail until now, the replacement is likely going to do the same but not for a few years. I know this isn't ideal but from Apple's perspective it'd get people off their back and by the time the new replacement board goes south the technology will be old enough that people will consider replacing the laptop anyhow for the latest/greatest.

That being said, the OP may be able to find a local shop that will do a reflow. We do them at the shop I work at and we've yet to see one back. Not saying it's a permanent fix but it should be a patchwork fix until the owner can afford or wishes to replace the laptop.
 
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bari5h

macrumors newbie
Original poster
May 25, 2014
10
0
Now they are replacing the logic board. Do u have suggestion for future? What can I do for extend the life of Gpu?( ex: changing the thermal paste etc.)
 
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