Purple white lines on MacBook Pro 17"

[GhettoMrBob]

You could also do thermal paste. I've redone quite a few for clients and noticed significant drops in temperature, on average ~20F. While you're at it might as well do the CPU paste as well just to keep the internals a little cooler.

I've done a repaste of my 13" of just the cpu alone and the idle temps dropped from mid 120'sF to 102-15F.

 

[cordialpete]

Early 2011, Failing Graphics Again!

To those that say it will happen again, I agree. I am going back to Apple Store today, May 28, 2014. In Jan 2014 my graphics card, Early 2011, 15", MacBook Pro was replaced by Apple for $300. Actually they said replacing graphics alone was such a process that replacing the logic board along with it made more sense, oh an they through in hard drive. So for $300, a new graphics processor, logic board, hard drive. Regrettably my Mac is failing again with exact same issues.

Check out this petition.

Check out this thread with over 589,000 views!

Upload a screenshot of your failing screen here!

 

[cordialpete]

Update on Trip to Apple Store

Hey guys, my macbook pro 17' has a purple and white lines and it's not opening. I didn't see any same problem on forums. Do you know the solution?

Here is my update from my trip to Apple store.

Bottom line I am paying another $310 to perform the exact same repair done 142 days ago. While the store employees were sympathetic to my position they could do nothing to offset the cost. They gave me a repair number and suggested I call 1-800-APL-CARE to see Apple would do anything for me - that call went nowhere as well. The store and Apple care kept saying they have never heard of this issue, I said you have support forum with over 589K views and that's only one thread, how could you not know?.

I started my Mac and sure enough five minutes into it screen goes wacky. I asked why would I want to pay $310 again to repair with same parts as before? Will I be here six months from now again? No valid response given.

Warranty on last repair is 90 days but genius suggested I check with my credit card company to see if they offer longer - they do not, 90 days there as well. Suggestion is for this redo I should use Amex as the warranty is likely longer.

When asked if I had purchased extended warranty when origianlly bought, I explained that Best Buy persuaded me to buy there renewing warranty which covers everything - but failed to mention that it only lasts 2 years, expiring ironically 6 months before my graphics attack.

I questioned rep on phone about the fact that graphics failing at two years has never happened on my other machines, and for it to occur again less than six months later cannot be good engineering - he essentially said stuff happens and if they here about it enough Apple will fix it as they have done with other things. Righhhhhhht.

I am in bind, I've got a thousand dollars in Adobe on this machine, I can't afford another $2K for a new MacBook Po, I spent nearly $2K on this machine, paid couple hundred for Best Buy support which expired, put in a new SSD for $400 because that's what seemed to be the issue back in December, paid $310 in January, and will pay another $310 in a couple of days.

Other canned response was to go to http://www.apple.com/feedback/ because nobody at Apple has heard about this issue but they will certainly fix it if it is deemed an issue.

Sad, sad, sad - I've lost a lot of respect for this company.

Here is my 15" MacBook Pro, starting to go haywire at Apple store. Crashed slightly hereafter. I'd show you my January pic of similar ...but there on my other hard drive, actually in January I was seeing concentric pink circles emanating from center of screen:

If you have this issue, please speak up here

And at Apple / Feedback

 

[brdeveloper]

Here is my update from my trip to Apple store.

Bottom line I am paying another $310 to perform the exact same repair done 142 days ago. While the store employees were sympathetic to my position they could do nothing to offset the cost. They gave me a repair number and suggested I call 1-800-APL-CARE to see Apple would do anything for me - that call went nowhere as well. The store and Apple care kept saying they have never heard of this issue, I said you have support forum with over 589K views and that's only one thread, how could you not know?.

I started my Mac and sure enough five minutes into it screen goes wacky. I asked why would I want to pay $310 again to repair with same parts as before? Will I be here six months from now again? No valid response given.

Warranty on last repair is 90 days but genius suggested I check with my credit card company to see if they offer longer - they do not, 90 days there as well. Suggestion is for this redo I should use Amex as the warranty is likely longer.

When asked if I had purchased extended warranty when origianlly bought, I explained that Best Buy persuaded me to buy there renewing warranty which covers everything - but failed to mention that it only lasts 2 years, expiring ironically 6 months before my graphics attack.

I questioned rep on phone about the fact that graphics failing at two years has never happened on my other machines, and for it to occur again less than six months later cannot be good engineering - he essentially said stuff happens and if they here about it enough Apple will fix it as they have done with other things. Righhhhhhht.

I am in bind, I've got a thousand dollars in Adobe on this machine, I can't afford another $2K for a new MacBook Po, I spent nearly $2K on this machine, paid couple hundred for Best Buy support which expired, put in a new SSD for $400 because that's what seemed to be the issue back in December, paid $310 in January, and will pay another $310 in a couple of days.

Other canned response was to go to http://www.apple.com/feedback/ because nobody at Apple has heard about this issue but they will certainly fix it if it is deemed an issue.

Sad, sad, sad - I've lost a lot of respect for this company.

Here is my 15" MacBook Pro, starting to go haywire at Apple store. Crashed slightly hereafter. I'd show you my January pic of similar ...but there on my other hard drive, actually in January I was seeing concentric pink circles emanating from center of screen:
Image

If you have this issue, please speak up here

And at Apple / Feedback

This is sad. At Dell you can usually order warranty for up to 5-year and you can even spill coffee over your keyboard. My issue is the retinagate. My screen is uneven after 3 replacements, but at least it's a minor problem compared to GPUs with bad solderings.

Everything from AMD overheats a lot. I had a Toshiba laptop that lose its graphics card twice. The local technicians finally soldered a lower clocked GPU so I didn't get any problem since then. But this is not an excuse to Apple in any means. They should solve the problem fixing the laptop for free since it's a widespread issue.