iPhone X Quality of replacement iphone x

teknikal90

macrumors 68040
Original poster
Jan 28, 2008
3,162
1,497
Vancouver, BC
Hello

So.. my launch day iPhone X keeps randomly showing the Apple Pay screen. It’s not because I accidentally double press the side button. This screen asks me to double press the side button, as if it detects an NFC terminal nearby.

I contacted Apple support - tried everything. Even reset my phone which took like half of Saturday to finally get everything set up again... still no luck

Now the engineer wants to give me a replacement phone.

I’m apprehensive though - are these refurbished phones? How’s the quality compared to my straight from the Apple store iPhone X?
I’m happy with my phone otherwise. Anyone with experience with getting an Apple replacement phone?


Thanks!
 

AMG1978

macrumors newbie
Oct 3, 2012
19
5
I would be doubtful that this early, they are refurbished phones. Still, you are under warranty, so if (which i doubt) it was a factory refurbished phone, there's no reason to think that it wouldnt be perfect. You're under warranty too, so I wouldnt worry at all.
 

dmx

macrumors 6502a
Oct 25, 2008
596
832
It’ll be as good or better than new. Good chance it’s new, and if it’s refurbusfed it always has a brand new outer shell (No scratches or wear and tear) and is subject to a very high level of scrutiny. You have nothing to worry about.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,394
35,517
Hello

So.. my launch day iPhone X keeps randomly showing the Apple Pay screen. It’s not because I accidentally double press the side button. This screen asks me to double press the side button, as if it detects an NFC terminal nearby.

I contacted Apple support - tried everything. Even reset my phone which took like half of Saturday to finally get everything set up again... still no luck

Now the engineer wants to give me a replacement phone.

I’m apprehensive though - are these refurbished phones? How’s the quality compared to my straight from the Apple store iPhone X?
I’m happy with my phone otherwise. Anyone with experience with getting an Apple replacement phone?


Thanks!

Generally with replacement devices, you will receive a new outer casing, new battery and display. The only thing that likely could be used is the logic board. When You receive a replacement device, please let us know how it was when you receive it.
 

Abs_p

macrumors 6502a
Jul 15, 2011
892
420
It's been ~90 days since the launch, the replacement you will get will most likely be new.
 

TechNismo

macrumors 6502
Oct 22, 2017
285
132
6ix
I would be doubtful that this early, they are refurbished phones. Still, you are under warranty, so if (which i doubt) it was a factory refurbished phone, there's no reason to think that it wouldnt be perfect. You're under warranty too, so I wouldnt worry at all.
It’ll be as good or better than new. Good chance it’s new, and if it’s refurbusfed it always has a brand new outer shell (No scratches or wear and tear) and is subject to a very high level of scrutiny. You have nothing to worry about.
Generally with replacement devices, you will receive a new outer casing, new battery and display. The only thing that likely could be used is the logic board. When You receive a replacement device, please let us know how it was when you receive it.
It's been ~90 days since the launch, the replacement you will get will most likely be new.
How can you tell if the replacement phone they give you is refurbished or brand new? Because when I got my replacement iPhone X like two weeks ago, they took it out the small white box and gave it. (Not the original iPhone X box). Coconut battery said the phone was manufactured oct 30.
 

Abs_p

macrumors 6502a
Jul 15, 2011
892
420
How can you tell if the replacement phone they give you is refurbished or brand new? Because when I got my replacement iPhone X like two weeks ago, they took it out the small white box and gave it. (Not the original iPhone X box). Coconut battery said the phone was manufactured oct 30.


All Apple refurbs have new Display, New battery, new enclosure. There is literally no way to differentiate between a new or a "refurb" by looking at it or it's manufacturing date

Apple categorizes their inventory with the letter the model number starts with ie M = new retail. N = replacement F= Refurbs and P = personalized.

Replacements can be new or refurbs but APple refurbs are basically new products and their definition of refurbs is not same as other companies!
 

TechNismo

macrumors 6502
Oct 22, 2017
285
132
6ix
Apple categorizes their inventory with the letter the model number starts with ie M = new retail. N = replacement F= Refurbs and P = personalized.!
So by looking at the model number of phone I can tell if its a refurb or not? My model number starts with 'N'
 

Abs_p

macrumors 6502a
Jul 15, 2011
892
420
So by looking at the model number of phone I can tell if its a refurb or not? My model number starts with 'N'

No you cant. There is literally no way to know whether an iPhone is refurb or not by looking at it, all iphones look new because of how they are processed. You most likely have a new phone though. Most replacements early on are new because of supply constraints and not enough returns.
 

Nycjordantt

macrumors newbie
May 27, 2018
1
0
Is anyone here aware of any issues with a replacement screen? I had my screen replaced with AppleCare, but I feel like the replacement screen they put in place is not the same as I had initially with the new phone. This is not the first time this is happened to me, it happened last year with iPhone 8 as well. The replacement screen feels like it doesn’t have the same coating layer which a new screen had, or is of it is of a lower quality. The result is that scratches on the screen come up much faster and the screen feels not as smooth, very quickly, days after it’s been replaced.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,394
35,517
Is anyone here aware of any issues with a replacement screen? I had my screen replaced with AppleCare, but I feel like the replacement screen they put in place is not the same as I had initially with the new phone. This is not the first time this is happened to me, it happened last year with iPhone 8 as well. The replacement screen feels like it doesn’t have the same coating layer which a new screen had, or is of it is of a lower quality. The result is that scratches on the screen come up much faster and the screen feels not as smooth, very quickly, days after it’s been replaced.

Its possible Apple changed something in the factory oleophobic coating process. If you believe its an issue, I would make an Genius appointment and have them evaluate it.
 

thadoggfather

macrumors G5
Oct 1, 2007
12,260
9,742
Its possible Apple changed something in the factory oleophobic coating process. If you believe its an issue, I would make an Genius appointment and have them evaluate it.

Is anyone here aware of any issues with a replacement screen? I had my screen replaced with AppleCare, but I feel like the replacement screen they put in place is not the same as I had initially with the new phone. This is not the first time this is happened to me, it happened last year with iPhone 8 as well. The replacement screen feels like it doesn’t have the same coating layer which a new screen had, or is of it is of a lower quality. The result is that scratches on the screen come up much faster and the screen feels not as smooth, very quickly, days after it’s been replaced.

it sounds like panel lottery more than anything
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.