Okay so I have an iPhone 7 that's taken quite a beating since I refuse to wear a case (I keep telling myself I should, and I SHOULD) and have dropped it quite a few times. I wanted to get that out of the way, please don't let it detract from my question because I'm just trying to be honest, and that isn't the main problem. So a few nights ago I went to bed and set my alarm on my phone like I usually do and all was well. Despite the screen being pretty cracked, the phone was fully functional and worked great. However, when I woke up it wasnt to my alarm so I was pretty confused. I go to turn on the phone, and get nothing. Fully charge it, still nothing. Contact Apple support, the lady says it's probably a software issue and runs me through the restore process on iTunes, to no avail. At this point she tells me it's probably a manufacturer issue with the display, and offers my the Express replacement option. This is great, and I tell her I'd like to do that, so I process it. I authorize the ~$800 charge, and now I have a replacement phone and return packaging on the way. Problem: The cracks. Because of these, they're going to say it absolutely isn't a manufacturer defect, and I'm gonna be in trouble. But this happened overnight, with my phone completely stationary... What are they going to say to me, and what can I do? As messed up as it sounds, I was considering saying the phone's screen was fine when I sent it and must have gotten destroyed while it was being shipped to Apple, and to be honest I'm not sure if they could prove against that. But if there's another, better solution, help me out here. Sorry for the wall of text, but you all are the pros. Thanks guys.