Question regarding Apple Express Replacement

You need to do the right thing and be honest. It isn't right to scam Apple.

You caused the damage. If you want it fixed, you need to pay.

 

They are going to charge you for the replacement device fee.

--- Post Merged, Mar 19, 2017 ---

Call Apple and tell them the truth - tell them you cracked your screen and ask them how much you are going to be charged if you send the phone with the cracked screen back to them.

Pay to have your screen repaired. That's what you should have done in the first place.

--- Post Merged, Mar 19, 2017 ---

They send the replacements in a box with the white box inside of that. If you put your device to return in the white box and then put that in the outer box, it is very protected so they are going to know you are a liar.

Also, there are logs on the phone with the accelerometer data in it including date and time of the incident. They can review those logs and see that your phone suffered a sudden deceleration when you cracked the screen. So they will know.

 

If I had been drinking anything when I read this, it would be all over my keyboard right now.

 

Should have been honest in the first place. You could have got an out of warranty replacement.

Now however you'll be charged for the device and your one will be returned.

 

Trust me when I say you could.

The only time they won't is if the phone is smashed to pieces.

 

They'll bill your credit card for out of warranty replacement value

 

You want some advice......when the replacement phone arrives, put a screen protector and a case on it.

That's it.

 

If you don't have AppleCare, they will bill your credit card the OOW replacement cost.

 

The OP is using Express Replacement, which means he has AC+. I'm amazed he wasn't asked if there was prior damage to the device before them shipping it out. Because they would charge a $99 deductible for the replacement device. I have an Express Replacement device coming to my house today for a broken camera and the first thing they asked before setting up the repair is if it is damaged.

OP you need to call Apple and tell them to charge you for one incident on your AC+. That way you are only out $99. If you return a broken device under false pretenses, then they may charge you the $329 OOW fee.

 

I used Express Replacement for a defective device that was in warranty but no AC+. They charged me $29 for Express Replacement. If you have AC+, you don't have to pay the $29.

 

You are correct, I forgot they opened it up for a fee. When ERS first came out, it was AC+ only.

 

If the issue is not related to the cracks they won't charge you anything. Unless you agreed to pay some kind of out of warranty replacement cost, they can't charge your credit card.

 

Thats not true. The OP failed to inform Apple of a damaged device. Therefore the terms of the express replacement are void. Apple has every right to collect. At a minimum he would have to pay the replacement screen cost of $129.

--- Post Merged, Mar 20, 2017 ---

"If your issue isn’t covered, you’ll pay the out-of-warranty fee for your iPhone model."

"If your iPhone was severely damaged in an accident or it's inoperable after unauthorized modifications, or if we never receive it, we’ll charge you the replacement value."

https://support.apple.com/iphone/repair/service/express-replacement

Apple will count the damage as not a manufacturer defect. OP needs to call Apple and get ahead of it.

 

Apple has always provided warranty service by mail though. You used to have to mail in your device first and then they mailed you out a replacement device.

I used to live far away from an Apple store so I could only do warranty exchanges through the mail.

 

Yes, I know about repair/replace by mail always being free. They still offer this, but for the $29 fee it makes it worth the ERS. But them sending you the replacement device first use to be AC only, then it was opened up for a $29 fee for all.

 

You're just making that up.

You obviously have never done an express replacement. When you do it over the phone, they send you a link by email that you click on to input your credit card info. When you do that, you agree to all kinds of T&C and they charge your credit card for the full cost of the replacement device right then and there. It shows up as a pending charge on your credit card.

Then the pending charge doesn't post if they get the device back and it doesn't show physical damage. If it does show physical damage, then the charge posts.

 

Or they edit the charge to accommodate late fee, AC+ deductible, OOW replacement fee.

 

Right. For instance, I did a warranty replacement on an iPhone 6 that did not have AC+ and they charged my card something like $550 for the replacement device + $29 ER fee + tax. Then when they got the defective device back, the only thing that posted to my card was $29 + tax.

In my state you have to pay tax on service charges, but that is not true of every state.

 

Same thing with my sister and her Apple Watch. $199 + tax hold, and the $69 deductible cleared after they got the watch back.

 

Sounds like the op agreed to be charged by sending it in. They will charge him for a screen replacement most likely.
I had a similar issue. Brought in a shattered 7 plus, when I told the genius it made the hissing noise when underload and they replaced it as in warranty. Completely ignored the shattered screen. Didn't cost me a thing. I was totally expecting to have to pay for a screen replacement

 

Thats just a nice Genius. Using ERS doesn't give you the ability of getting a nice Genius. This is going directly to the engineers to test the device to verify the issue. Any device returned with ERS for a defect gets tested to verify the issue.