Your are spreading false information on here. The OP failed to advise Apple of the damage concluded on his end. The warranty is nulled. And yes, Apple can charge your credit card. Terms and conditions lists this. Period.
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Question regarding Apple Express Replacement
- Thread starter firefighter64
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Your are spreading false information on here. The OP failed to advise Apple of the damage concluded on his end. The warranty is nulled. And yes, Apple can charge your credit card. Terms and conditions lists this. Period.
Yeah, that is how it works. Like I told you, you have to agree to the charge when you input your credit card info or they won't ship the replacement device.
Again, you are just making this up. You don't know how it works and are just posting any thought that pops into your head about how you think it should work. Lol! Stop.
Sure you did.
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You outright have to agree to it when you input your credit card info. They show the amount you will be charged if the returned device has physical damage. That amount shows up as a pending charge on your credit card account. It falls off if you return the defective device without any physical damage. It posts if your device has physical damage.
If he agreed to the terms and conditions you are correct. But just because the device has a cracked display does not mean the warranty is null and void. I predict an out of warranty screen replacement fee.
Depends if Apple thinks he was intentionally being malicious. That is why OP needs to contact Apple and get ahead of the fire storm that may come to light.
Being malicious has nothing to do with it. What the op needs to do is let his credit card company deal with it if he doesn't like the outcome.
But he didn't disclose the phone was damaged. As soon as they mentioned it could be related to the screen, he then should have mentioned the screen was cracked.
If the OP doesn't contact Apple ASAP, Apple may end up charging him more than they would have otherwise. I agree with @Mlrollin91 Apple may interpret his action as not being forthright.
Won't the apple repair people figure what is causing it to malfunction? If it's not the display op shouldn't pay anything more than the display cost.
What if the crack caused the defect? There is no way to tell as the screen was cracked before the issue began.
you are correct if apple can prove the crack caused the defect. The burden is on apple to prove this, not the op.
Not necessarily. Physical damage to the device voids warranty unless Apple repairs that physical damage. Now if the issue was with the rear camera or the microphone, then I would agree with you because that is unrelated to the screen or defect. But because this is directly tied to the part of the device that is damaged, it is on the OP to prove that his damage did not cause the defect.
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Actually I am not making any of this up. I have many friends that work for Apple and the stories I've heard back up my stance. I can't prove it as its "hear-say" but the OP needs to fix it before its too late.
Again, you are just making this up. You don't know how it works and are just posting any thought that pops into your head about how you think it should work. Lol! Stop.
I said most likely. From my previous experience believe it or not.
I said most likely. From my previous experience believe it or not.
Again, you are just making things up. That isn't how it works.
When you return your defective phone, the intake person doesn't diagnose it - they are just a warehouse worker trained to inspect the device to confirm it has the proper IMEI and note whether or not it has any physical damage. The devices then get sent to a refurb center where they are refurbished.
The warehouse intake workers simply inspect it to see that it has the proper IMEI and whether or not it has physical damage. That's all that happens at the receiving warehouse. The devices are sent elsewhere to be refurbished.
You don't know how it works. Stop making up false info.
You are missing the obvious here, in my opinion. The OP (through several accidents) caused the screen to crack thus preventing him from using the phone in a normal manner. The OP contacted Apple and was deceitful with the staff as well as the paperwork he agreed to. As such, Apple can rightfully charge him the appropriate fees for repair, as they will be able to ascertain, that the damage was not caused from shipping, as the OP was working his way toward trying to tell Apple, if he got caught. Whether or not Apple charges him differently than what it was led to believe by a dishonest customer remains to be seen.
Unless the OP contacts Apple ASAP and comes clean, he is attempting to defraud Apple, which I think is legally morally wrong.
You are reading your own quote. My post starts after the words stop.
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Did the op ask for anyone's legal or moral advice?
What?? Look at post 37. I quoted you.
#37
Instead of being rude, why don't you verify what you are posting before doing so.
You clearly buried yourself and you can't back out now. You provided false information and your back-peddling. The OP asked for advice? Did you read the OP's post.
Granted I don't know how damaged the OP's phone is, but when I took my fiancée's iPhone 6 in to our local Apple Store, her phone was pretty beat up (cracked screen, paint chipping). The Genius tested the phone and determined the logic board was failing and the cracked screen had nothing to do with it. They replaced her phone (her phone was still under warranty). But we were also upfront with the associate that she's pretty rough on her phones.
OP did Express Replacement, he didn't go to a store. ER works like I said it works - you give them your credit card and you agree to be charged if the device has physical damage when they receive it.
There aren't repair technicians in the warehouse where these devices are received. There are warehouse workers who inspect the devices for IMEI and physical damage and then send them off to the refurb centers (where the repair technicians are). Your card gets charged based on the inspection at the warehouse.
If OP wanted to take his chance with a store, then OP should have gone to a store instead.
Moderator Note:
Seems like the OP has received the information required. Thread closed.
Seems like the OP has received the information required. Thread closed.
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