I've been trying to join a bunch of clips to build a highlight DVD for my nephew to send to prospective football coaches. When I went to "join movies" in QT help I was led to a help screen that showed a very simple sequence of events to accomplish the task. It also noted that I needed to buy QT Pro. So, I bought QT Pro and the results are no different than when I was $30 richer. I called Apple Support and, despite the fact that I've had my current Mac for less than two months and had purchased the QT Pro key an hour earlier, was told it would cost me $199 to talk to someone who might be able to give me an answer. I ended up taking the clip DVDs to a guy I found in the phone book. It cost me $100 to get them concatenated and add some theme music to the background - a very professional job. So, my question is how does Apple get away with this? I consulted the consumer fraud section of the local DA and they told me that I needed to try and contact Apple before they would consider a case. It's now been two weeks and no response from Apple. The DA's office just advised me that they don't have the time to deal with Apple's legal staff and that I should simply file a claim in small claims court. Because I used a credit card, the purchase falls under credit card fraud and I can ask for up to $7,500 in punitive damages in addition to my $30. I don't have the time to mess with the court. So, has anyone else had this or similar problems with Apple software, and how did you get it resolved?