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Quick Time PRO a bait and switch

Whoa there

I am really sorry if my question caused some upset.

The basis of my question is that I was told that I could do something and was given the instructions to do that. I then purchased the required upgrade and when it didn't work, Apple wanted to charge me money to explain something in their documentation.

I did search this forum to find out how to do what I wanted to do and got nothing. And, I did use iMovie, but was not happy with the results.

Sorry to have taken your time, I'll not bother you again.
 
gekko513 said:
It sounds good in theory, but if you set up a budget for how much that'd cost Apple, I think you'll see why they can't.

If anyone can show me a company that will gladly lead hundreds of thousands of people by the hand over the phone on problems like "how to splice two video clips together" for free, I'll withdraw my argument.
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Rackspace, and we do SO much more beyond that. Its called Fanatical Support :D

I guess working for one of the best rated service companies in the world alters your views on things like this. Too many companies, including Apple are becoming real shady when it comes to basic customer service. Phone support on computers should be 1 year also. I remember calling in when having a hardware issue with my MBP and they wanted to charge me on the phone to diagnose it before I could send it in for warranty work...pitiful.
 
ckeck said:
Rackspace, and we do SO much more beyond that. Its called Fanatical Support :D
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Sounds good, but I would have to say that there's a difference between business customers and regular people. For one thing, there're so bloody many of us regular people. :)
 
drlunanerd said:
I can't believe I'm reading this. Unbelievable.

By the way, ever heard of iMovie?
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Well he'd have to actually join MacRumors and ask for free help in order to use it. :eek:

Of course that is too hard to do, so why not pay somebody $100 to do it for him and claim fraud -- then join MacRumors.

I think he stands a good chance of spending $1k in time and money to win $30. :D
 
gekko513 said:
Sounds good, but I would have to say that there's a difference between business customers and regular people. For one thing, there're so bloody many of us regular people. :)
Click to expand...

Believe me when I say that business customers demand much more then typical everyday users. ;)
 
gekko513 said:
If anyone can show me a company that will gladly lead hundreds of thousands of people by the hand over the phone on problems like "how to splice two video clips together" for free, I'll withdraw my argument.
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FWIW I have seen plenty of folks drop by the Apple retail stores and be helped to do similar things by the sales folk, not the geniuses. Particularly off-peak hours the sales folk at my local store are more that willing to sit down with a customer and show them how to download pictures from a camera, enhance a picture, create a web page etc...

B
 
swiftaw said:
I think his gripe isn't legit because he is claiming that apple told him he could do what he wanted if he upgraded to QTPro. Now, he is claiming that QTPro doesn't do what he wanted. This is incorrect, it does do what he wanted, he just couldn't figure out how. Thus his claim that he was conned is not legit.
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ckeck said:
I love Apple and will continue to buy their computers, but I think its simply INSANE to charge anywhere in the realm of $199, especially when it comes down to more simplistic problems.

Apple should have basic support FREE for minor issues and if its a larger problem that has to be addressed, then charge (a smaller amount also).
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If it's a matter of just not understanding how to do it, or not being able to follow the directions, I can see how the "I was ripped off"-argument won't fly. But the way I read it (and indeed from the OP's additional post, quoted beneath), it seems that the problem was with the upgrade itself. That's a fairly common problem, isn't it? I've seen lots of QTPro gripes here.

gekko513 said:
It sounds good in theory, but if you set up a budget for how much that'd cost Apple, I think you'll see why they can't.

If anyone can show me a company that will gladly lead hundreds of thousands of people by the hand over the phone on problems like "how to splice two video clips together" for free, I'll withdraw my argument.
Click to expand...

I can see how it's not possible to do this for free, but what about charging 50 dollars? Personally, it would often be worth it to me to pay that, if I were really stuck on something, and the reason was my own inability to figure it out. It would've been the cheaper solution for the OP, too. But a 50 dollar price tag would deter those who just don't WANT to read the instruction.

200 dollars is just too much.

YeOldeMacGuy said:
I am really sorry if my question caused some upset.

The basis of my question is that I was told that I could do something and was given the instructions to do that. I then purchased the required upgrade and when it didn't work, Apple wanted to charge me money to explain something in their documentation.

I did search this forum to find out how to do what I wanted to do and got nothing. And, I did use iMovie, but was not happy with the results.

Sorry to have taken your time, I'll not bother you again.
Click to expand...

If your upgrade didn't work (= your program didn't get upgraded), then I think you do have a legitmate issue here. Is it possible you just didn't realise that your QT upgrade worked? I have a vague recollection of not "seeing" my upgrade after I purchased it, even though it was there.

Don't give up on MR yet.
 
It's not as if QuickTime Pro is easy to figure out to put a few clips together. You really need to know what you're doing and a book or two would help to learn.

I didn't have the book or the patience and I imported a couple of clips into iMovie and created a simple movie very easily. Of course, the quality was lacking because it was simple. I also made a DVD out of some other clips with iDVD and that worked reasonably well but neither of them are professional tools.

While the original poster's information sounds as if there is something else happening, it could be just that it's too difficult to use QuickTime Pro and that the instructions given were less than helpful. I've often gotten step-by-step instructions with a few steps missing.
 
annk said:
I can see how it's not possible to do this for free, but what about charging 50 dollars? Personally, it would often be worth it to me to pay that, if I were really stuck on something, and the reason was my own inability to figure it out. It would've been the cheaper solution for the OP, too. But a 50 dollar price tag would deter those who just don't WANT to read the instruction.

200 dollars is just too much.
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I agree with that.
 
Copy the segment of the movie you wish to add to another.
Set the playhead in the destination movie to the location where you you want to insert the clip.
Paste.
Seems fairly straight-forward to me, and it works as advertised.
 
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