Radeon X1900 XT Service Advisory (Recall?) From Apple

Discussion in 'Mac Pro' started by DualShock, Sep 25, 2010.

  1. bizzle macrumors 6502a

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  2. philipma1957, Sep 25, 2010
    Last edited by a moderator: Nov 11, 2010

    philipma1957 macrumors 603

    philipma1957

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    Apr 13, 2010
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    Howell, New Jersey
    #3
    well I don't know if it is a recall but you can bring in your card for free replacement up to Jan 31, 2011!

    from apple site;

    Resolution
    If your Mac Pro experiences distorted video and has an ATI X1900 XT card in it, you will need to bring your computer's serial number and the graphics card itself into an Apple Authorized Service Provider or an Apple Retail Store location for verification and to exchange the affected graphics card for a new one. Affected graphics cards have "V6Z" in the last part of the card's serial number. See below for de

    First, verify that your card has "V6Z" in the last part of the serial number. You will need to remove the graphics card to view the serial number.

    http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS3420/TS3420-ati_graphics--001-mul.png

    This program covers affected ATI X1900 XT video cards three years from the original date of purchase or until January 31, 2011, whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.

    This worldwide Apple program does not extend the standard warranty coverage of the Mac Pro.

    They don't check anything but your card's serial number. So If I had the card in my mac I would be seeing distortion.
     
  3. 300D macrumors 65816

    300D

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    #4
    Thats not a recall, and bringing in your card simply for a replacement if its not faulty is just wrong.
     
  4. zorinlynx macrumors 601

    zorinlynx

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    May 31, 2007
    Location:
    Florida, USA
    #5
    Okay, I'm now going to kick myself.

    When my X1900XT failed out of warranty and I replaced it with a 3870, I threw out the 1900. :(

    I wish I had known about this; I could have gotten the 1900 replaced and had a spare video card. Curse my trashing ways!!!!!
     
  5. EricTheRed71 macrumors member

    Joined:
    Sep 15, 2006
    #6
    Excellent, I've still got mine & yes it did go wrong. :D

    Does anyone know if they will replace it with another X1900 XT or a different card?
     
  6. chych macrumors member

    Joined:
    Apr 28, 2010
    #7
    My Mac Pro had this problem in '06, they sent me a new card and that was fine after a year, and produced distorted video once again. Had to get a second replacement, and that was a huge hassle because the Apple tech reps didn't acknowledge the issue. I searched around the internets and found an internal knowledge-base number, told them that, and instantly got a new card. I'm glad they are *finally* admitting to this issue publicly.
     
  7. djc6 macrumors 6502

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    Cleveland, OH
    #8
    Apple KB Article says "If you believe you have paid for repair or replacement due to this issue, contact Apple regarding a refund." - give them your mac's serial and see what they say.
     
  8. pastrychef macrumors 601

    pastrychef

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    Location:
    New York City, NY
    #9
    I have one of the affected X1900s. When it started exhibiting problems, I purchased another X1900 and replaced the defective one. I have since sold the Mac Pro that this video card originally came in, but, fortunately, I kept the defective X1900. I was waiting/hoping for something like this.

    So, I called Apple last night and explained my situation. The gentleman whom I spoke to was extremely receptive and made an appointment for me at a local Apple Store. On Thursday, I will be bringing my defective X1900 there and will see what they can do for me. It should be interesting since I no longer have that Mac Pro...

    Will report back with results...
     
  9. john.burn macrumors member

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    Feb 8, 2007
    #10
    I'm currently on the phone to Customer Services who are processing a refund for the 4870 I bought last year. Not sure if they will also replace the 1900 as well, not that I need or want it, it still works until it gets too hot then will start to artefact all over the place - but the point is if you've bought another card to replace the faulty one they will refund the newer card purchase at the very least :D.

    Regards,
    John.
     
  10. kez macrumors newbie

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    Jun 24, 2008
    #11
    so, they'd refund the 5770 i've jsut bought??

    i'm not convinced but would be great if they did!
     
  11. alphaod macrumors Core

    alphaod

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    NYC
    #12
    Yeah, but the problem is not all the cards are affected, so you need the S/N on the card itself.
     
  12. PinkyMacGodess macrumors 68040

    PinkyMacGodess

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    Mar 7, 2007
    Location:
    Midwest America.
    #13
    Ok, so it's not a 'recall' but it's better than a 'talk to the hand'.

    Why it apparently took over four years is the hardest to believe...

    Having first heard of this today, what was the holdup? Was it ATI or Apple?

    Also, how different are the cards that Apple sells from those you can get from other outlets like Best Buy, etc? Is there a firmware or driver issue if I buy a card from Best Buy instead of Apple?
     
  13. Macarc macrumors newbie

    Joined:
    Aug 7, 2009
    #14
    I went to the apple store to have mine replaced

    My X1900 started acting up about a month ago. I was going to replace it with a 5770. But then I heard about this service notice. I called Apple care yesterday and explained my situation. They told me to bring my card in to my Apple store for a replacement. I asked if the store would have it in stock so I could pick it up the same day. They said they should (which surprised me).

    I went to the store with my x1900 and talked to an Apple genius. She checked the serial number on my card and asked about what symptoms the card exhibited, but did not run any tests. Naturally they did not have any replacements in stock... She ordered one, and I should have it at the end of the week. I will be getting a NVIDIA 8800 GT. I guess that is a minor upgrade.

    What she told me was that they replace the X1900 with the 8800 for those who run Leopard. Those who still run Tiger will just get another X1900.

    I'm really happy I saw this notice. That saved me $250 :)
     
  14. RichardCareaga macrumors newbie

    Joined:
    Sep 29, 2010
    #15
    Cause of the distortion in the XT1900

    I freaked out when I first saw the distortion; it looked like someone had put a screen over the monitor. It went away overnight but came back the next afternoon. Time passes, no problem, then it starts again much later.

    Difference, room temperature. If the inside of your Mac pro gets above about 27C, you will start seeing the distortion because the on-board cooling is inadequate. My solution has been put point a small desk fan across the exhaust area, but that's obviously noisy. I was researching a replacement when I ran across this post.

    For you conspiracy buffs, I actually had put in an order in for the ATI RADEON HD 4870 512MB-ZML part no. in early September, which was expected to ship at the end of September. When I checked, the order had been cancelled on September 22, about the time the advisory came out. When I called about the order, I was told that the order was cancelled because the part had been on back order too long.
     
  15. Bob Kiwi macrumors member

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    Jul 19, 2010
    #16
    I wonder if my x1900 will have the right serial- no issues graphically for the 3 years I've had it in my Mac Pro 2,1

    The Nvidia 8800 is a better card than the x1900, I'd have to imagine? I'd do the swap even if I didn't have the issues but could fit the serial, if only to get FFXIV to work until the 5870s finally ship...
     
  16. pastrychef macrumors 601

    pastrychef

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    #17
    Well, I just got back from the Apple Store. The Genius I with whom I was dealing with was very nice. He looked over the notes on my case number and went to look to see if they had any 8800GTs available. Unfortunately, they did not, so I'll have to make another trip when it shows up.

    I don't know what I'm going to do with the 8800GT... I don't even have my '06 Mac Pro anymore and I have an nVidia GTX 285 in my '08 Mac Pro. I guess I'll try my luck selling it on ebay to try and recoup some some cash...
     
  17. bobbydaz macrumors regular

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    Jan 24, 2009
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    UK
    #18
    Does anyone know if this offer extends to UK customers? I have a X1900 xt with the serial no. mentioned so should qualify.
     
  18. DualShock thread starter macrumors 6502

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    Jun 29, 2008
    #19
    The Apple support article says:

    at the bottom.

    So my guess is yes.
     
  19. Cindori macrumors 68040

    Cindori

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    Jan 17, 2008
    Location:
    Sweden
    #20
    no, because if "Apple has determined that ATI X1900 XT cards sold between approximately August 2006 and January 2008 may experience distorted video" then they are basically saying a bad batch was shipped during that time, and that would mean that even if your card is working great, it's highly more likely to fail. everyone with the correct serial number should go for the replacement.
     
  20. bobbydaz macrumors regular

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    Jan 24, 2009
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    UK
    #21
    so what are the actual replacement options for the X1900? I've tried searching the net but can't find any currently available graphics cards that are compatible with the 2006 MP.
     
  21. pastrychef macrumors 601

    pastrychef

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    #22
    Apple replaced my X1900 with an nVidia 8800GT.
     
  22. bobbydaz macrumors regular

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    Jan 24, 2009
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    UK
    #23
    Just spoke to Apple UK tech support and I should be able to go into an Apple Store and get a replacement, either a 8800GT or working X1900XT. Next I have to make a call to Regent St to see what's in stock.
     
  23. robby818 macrumors 6502a

    Joined:
    May 2, 2007
    #24
    I went into the Pasadena Apple store with my x1900 and the genius ordered a replacement video card (8800GT) which should arrive in 3-5 days. At first, the floor person and the genius seemed perturbed that I removed the card and also did not bring in the Mac Pro. I showed him the instructions, which thankfully I printed. He said he would make an exception this time and make a genius appt for me, not sure what the exception is as I followed the instructions as written by Apple, but I let that comment go. I also had to explain to the genius that the serial number is on the underside of the card and thus I would have to remove the card anyways to check to see if my card was covered by the "recall". The genius gave me anti-static bag for my x1900 which I am holding on to until the 8800gt arrives.

    I had green sparkles on my Dell 30" going back to 2006 when I got my Mac Pro. Apple had me hook the Mac Pro to an Apple cinema display, which of course did not exhibit the sparkles so I was convinced that it was a problem with the monitor and not the video card so I exchanged the 30" 4-5 times and bought new dual link DVI cables to fix the problems. I still see some sparkles, usually when the card is under load. I gave up and lived with the sparkles as they were intermittent. I can't believe Apple is just now getting around to replacing these cards. Four years later, really?
     
  24. pastrychef macrumors 601

    pastrychef

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    Sep 15, 2006
    Location:
    New York City, NY
    #25
    I just brought my X1900, too. I was NOT about to lug my Mac Pro to the Apple Store even if I still had it. That's ridiculous.
     

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