Ran over iphone 4

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Sgt93, Jan 19, 2011.

  1. Sgt93 macrumors 6502

    Sgt93

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    #1
    What a nightmare. I was out taking photos and got back into my truck. As I was leaving, I felt my pockets for my iphone 4 and did not find it. I went back to where I parked and there it was, smashed into pieces. To top it off, my wife leaves to Israel in the morning for work and it's my only phone. I do not have any extended apple care and I bought it on the release date. Will I have to pay a full iphone price to obtain another one? I also ordered it through Apple online. I assume the AT&T store (closest Apple store is over 2 hours away), will not do anything? Please help. I feel miserable to say the least.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

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    #2
    I would say bring it to Apple and try to have it replaced for $200 with their out of warranty option but I dont know if they will do it since the phone is in pieces.
    But worth a try, maybe they'll feel bad for you and will do you a favor and help you out.
    Dont bother with AT&T they wont do anything and will just send you to Apple.
     
  3. MacDawg macrumors P6

    MacDawg

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    #3
    Apple Care would not cover it anyway

    If you have all the pieces, you MIGHT get a replacement cost
     
  4. Sgt93 thread starter macrumors 6502

    Sgt93

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  5. Applejuiced macrumors Westmere

    Applejuiced

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    #5
    Just make sure you're not driving over another iphone:D
     
  6. Sgt93 thread starter macrumors 6502

    Sgt93

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    #6
    Ouch...I deserve that though LOL. What a nightmare. I love this thing. You all are not going to believe this. I was able to pry open the port with a screwdriver to sync it!
     
  7. Applejuiced macrumors Westmere

    Applejuiced

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    #7
    Lol :D
    So at least its not completelly destroyed.
    Hope they take care of you bro, good luck.
     
  8. Sgt93 thread starter macrumors 6502

    Sgt93

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    #8
    Thanks, I hope so as well. At least it was not my Nikon D3s that I ran over LOL
     
  9. Applejuiced macrumors Westmere

    Applejuiced

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    #9
    That would really suck:D
    I dont think they would replace that for $200.
     
  10. Sgt93 thread starter macrumors 6502

    Sgt93

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    #10
    I hope so bro. I don't want to spend $499 for it like the site said.
     
  11. Sgt93 thread starter macrumors 6502

    Sgt93

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  12. Sgt93 thread starter macrumors 6502

    Sgt93

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  13. knewsom macrumors 6502a

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    #13
    Good luck. If they won't warranty it, let me know, I need a new logic board for mine, and I might be willing to pay ya for what you got... ;)
     
  14. PopCulture macrumors member

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    Jan 11, 2011
    #14
    I doubt if Apple Care does too much of anything. They normally head straight for replacements if the issue is due to physical damage. The really need to come out with some type of insurance for the iPhone. It's too expensive to replace.
     
  15. -aggie- macrumors P6

    -aggie-

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    #15
    In pieces, not likely, if not slim to none.
     
  16. Sgt93 thread starter macrumors 6502

    Sgt93

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    #16
    Update

    Just got back from Apple. I went in and explained my story along with the 2.5 hours drive I had. The Apple Genius told me it would be $199 to replace as it was obviously personal damage. He then told my wife that he had to tell her something about the mall when he came back. He came back a few minutes later and handed me my new phone and said it was FREE :) He then proceeded to tell my Wife there is a Tiffany's and a Burberry in the mall and that he was sure I would be happy to take her there LOL. What a great ending to a horrible day. I went to his manager and thanked him for the kindness and told him that the guy was great etc. One more reason why I love Apple.
     
  17. SDub90 macrumors 6502a

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    #17
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    You get what you pay for! Good to hear.

    Which mall did you go to?
     
  18. jetblk328i macrumors 6502

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    #18
    Wow! Incredible story! I am amazed that Apple gave you one for FREE! lol, enjoy the new phone!!!
     
  19. Applejuiced macrumors Westmere

    Applejuiced

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    #19
    Gotta love the customer service that Apple provides. And stories like yours are not rare, they are good and treat people right.
    You show up nice, polite and tell them what happened honestly chances are they will take care of you.
    Glad it worked out great.
    Have a safe trip bro.
     
  20. knewsom macrumors 6502a

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    #20
    This really makes me hopeful...
     
  21. Surely Guest

    Surely

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    #21
    Great ending to that story! You were lucky though...... besides as an act of kindness, they really had no other reason to not charge you the $199.

    I exchanged my iP4 for a new one last night due to a couple of issues, and the woman next to me was charged the $199 due to water damage. She wasn't upfront about it, and didn't admit to it until they explained to her about the red liquid sensors. Perhaps if she was honest they wouldn't have charged her.....
     
  22. RedTomato macrumors 68040

    RedTomato

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    .. London ..
    #22
    Fantastic!

    AND it synced - so you lost no data - nothing whatsoever lost!

    Incredible! +1 for modern electronics, and +1 for Apple service.
     
  23. Krandor macrumors 6502

    Joined:
    Jul 15, 2010
    #23
    I bet coming in and just being up-front about what happened went a long way. I am sure the "geniuses" get a whole lot of stories that they can just tell are not true.

    Being polite, nice, and honest as a customer can go a long way.
     
  24. Stealthipad macrumors 68040

    Stealthipad

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    Apr 30, 2010
    #24
    Apple is unbeaten when ti comes to having "heart"!

    Can you imagine the AT&T store doing this?

    Congrats on getting it synced you should be back up and running!

    Great story!:p
     
  25. JamesMB macrumors 68000

    JamesMB

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    #25
    Great story....Did you spend that 200 bucks in Tiffany's? :D
     

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