Random shut downs

enogg

macrumors newbie
Original poster
Jun 16, 2019
1
0
hello, I've recently purchased a macbook pro (2017) 13''. This is my first computer, however I've come to realize that even though this computer has been maintained very good, it seems to shut down randomly. It first happened to me when I was downloading music and apps, and it crashed. at first I thought it had simply died until I plugged it in and the battery still showed 32%I've been keeping track of how much I use it to see maybe if it's just me giving it too much to handle since I do run Logic Pro on it now. That doestn't seem to be the case when the only thing I was running at one point was Chrome watching Crunchyroll and it crashed at 75ish%. I downloaded the BitMedic off the app store to test if there was a virus that I don't know about it checked as clean. Is this normal for Macbooks? If so what a cruel game Apple.
 

Honza1

macrumors 6502
Nov 30, 2013
413
137
US
This is not normal. MBPs do not crash this way without serious reason. There are logs which can help to identify the reason, but if it just dies without grey screen with message, the chances are this is hardware error - and there is nothing usel in the log. If this is second hand computer, may be someone else handed you their problem?

You can run hardware diagnostic - Apple has system specific instructions on their web site. That may tell you more. Unluckily, fixing this may be challenge.
 
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madrich

macrumors 6502
Feb 19, 2012
381
55
World Class City of Chicago
This is not normal. MBPs do not crash this way without serious reason. There are logs which can help to identify the reason, but if it just dies without grey screen with message, the chances are this is hardware error - and there is nothing usel in the log. If this is second hand computer, may be someone else handed you their problem?

You can run hardware diagnostic - Apple has system specific instructions on their web site. That may tell you more. Unluckily, fixing this may be challenge.
I agree with Honza1. I hope you bought it still under warranty? You can also make an appointment with an Apple Genius in the Apple store and they can run their diagnostics on the hardware. They can also quote a price to fix it. Sounds like a motherboard failure.
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,460
882
This is my first computer, however I've come to realize that even though this computer has been maintained very good, it seems to shut down randomly.
[...]
Is this normal for Macbooks? If so what a cruel game Apple.
Even though it seems like the previous owner has maintained the machine well, never know if they, say, spilled something on the Mac, fowling up the motherboard.

This is definitely not normal for MacBooks, but that said, there occasionally is the odd unit that does have an issue. But seeing that there was a previous owner, who was seemingly happy with it, difficult to see it suddenly going bad after ownership change.