As some of you know, I was one of the first to report on the display issue plaguing certain MacBook Airs. I ordered my BTO 11.6" Ultimate at Apple.com (Canada) on the day it came out, and received the unit on Oct 28. By Oct 30, I already experienced flickering and freezing of my screen. I called Applecare asking for a replacement because I thought it was a hardware defect, and they recommended "waiting for it to happen again" because they had never heard of the issue. I called again after a week, after the issue blew up on forums and tech websites and after many of you reported easily getting replacement units, and was still rebuffed; I was told to do hardware tests, which came up with zero errors. Recently, I experienced the issue twice in one day, with each instance increasingly worse. So I called Applecare for the third time, and was told to visit Genius Bar ASAP. The Geniuses took a quick look yesterday and simply declared that a repair was impossible. I asked to connect to an external monitor to attempt provoking the issue and they said, "No, there's no point - your unit is worse than that...it's considered DOA (dead on arrival)." I was instructed to go home (after spending 45mins getting there, no biggie) and call Applecare to order specifically an advance replacement, because Yorkdale Apple doesn't carry non-stock MBAs. Finally, some progress, right? Well, as soon as I get home, I call Applecare and yet again explain the issue and how Applecare has already stalled me thrice for something which I asked of them from the start, back in October. Of course, they said that they're sorry and they'll get me a replacement ASAP. Little did I know... After spending 15-20 minutes with a frontline rep (mostly on hold), I was directed to a Senior Advisor to begin processing an advance replacement - this is my primary computer, and going a week without it during papers and exams is not cool. The SA put me on hold for another 20 mins to process with Sales this advance replacement order, and when I was finally patched through, the Sales rep told me he never received proper authorization for an advance replacement. Worse, he couldn't call Applecare again because they shut down for the night! So basically, I was delayed by that stupid SA until she could get off her shift and disappear. However this Sales rep was actually competent, and made sure to take detailed notes of everything I've been through so that when I called again, I wouldn't have to jump through hoops again. Well, I called Applecare today and the first thing the rep decided to do was to start a new Case ID, despite me giving him my existing one. Another 10-15 mins of holding, and he got an SA. Another 10-15 mins of holding, and the SA ensured me he was getting me an advance replacement with Sales. Patched over to Sales, who simply said "You want a what? An advance replacement?? Please hold..." Next thing I knew, the friendly automated Applecare guy was asking me for my basic info - back to Square One for me, woohoo! Another 20 mins of frontline rep to SA, and finally another phone chat with Sales The result? After three hours on the phone, plus almost two hours of traveling, plus a date with Genius Bar, Antoine at Sales regretfully informed me that Apple does not allow advance replacement units for MacBooks, MacBook Pros, and MacBook Airs (anyone care to confirm or refute this?). I was ready to mash some gory applesauce. Antoine and I ended up working out an alternative to advance replacement - I've spent another $1,500 on a BTO 11.6", and Antoine will send me custom post-14-day return labels for the DOA unit within 24 hours so I can get a full refund once I send it back. Plus, I'm getting a credit on my Magic Mouse. I am sothoroughly exhausted with dealing with such incompetent *******s at Apple support, I'm not even mad anymore. I just want what everyone else easily got: a non-defective MacBook Air. I'm currently praying to God that I'm not $3,000 in the hole.