Really need help!!! Setting up an already paired apple watch with a new iphone.

Discussion in 'Apple Watch' started by Parkison, Jan 18, 2016.

  1. Parkison macrumors newbie

    Joined:
    Oct 7, 2012
    #1
    So guys I'm having some trouble here. I just bought an Apple Watch open box from a local Best Buy. The Apple Watch is basically saying whenever I'm trying to set it up that I need to type in the password for the old apple id user. Obviously I don't know what the password is and Bestbuy even disclaimed this to me. They gave me a better price because I bought one that is currently paired. They told me if I took it to a Apple Store that they would unpair it for me if I showed them the receipt. Normally this wouldn't be a problem but the Apple Store is really Far away from where I live. It's really hard for me to believe that there isn't a third-party application or someway to connect the Apple Watch to a computer and completely remove the old users apple id information. I would greatly appreciate it if anyone could help me out with this issue that I'm having .
     
  2. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #2
    https://support.apple.com/en-us/HT205009

    Previous owner gonna have to remove it. Apple Store ain't gonna be able to do $#!@. I'd return it to Best Buy and throw it in their face (and by this I mean get the receipt and return it ;)), 'cause that's B.S. I mean, Activation Lock on the Watch has only existed since Watch OS 2, but still. They should know better.
     
  3. CobraPA macrumors 6502

    Joined:
    Mar 12, 2011
    Location:
    Lansdale, PA, USA
    #3
    You may also be able to send to Apple, you'd probably have to call them and tell them the same story. Like reverting a watch from beta software, it can only be done by shipping to Apple, either from the store or on your own.
     
  4. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #4
    i believe others have had this problem and apple can't do anything - http://forums.macrumors.com/threads/cant-set-up-used-apple-watch.1927584/page-5#post-22175119

    can only return it to best buy:

     
  5. CobraPA macrumors 6502

    Joined:
    Mar 12, 2011
    Location:
    Lansdale, PA, USA
    #5
    Yeah, Apple may not want to, as it will open up the potential for people trying to fake it and get stolen watches unlocked.
     
  6. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    Apple will not do it for their phones without original receipt, I would think the AW would be the same.
     
  7. CobraPA macrumors 6502

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    Mar 12, 2011
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    Lansdale, PA, USA
    #7
    And he has original receipt from Best Buy, right? Or are you suggesting from the sale before that?
     
  8. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #8
    @Parkison youve been given the solution which is to take the device plus your receipt to the Apple Store. They can and do help. It's as simple as putting the sn into there system and flicking a switch.
     
  9. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #9
    that's a misleading thing to say. apple will not do it full stop. there is no way around an icloud activation lock, without the previous owner's apple id and password.

    have you done this? because as helpful as they can try to be... i'm pretty sure it's the one thing they can't do. there's numerous threads all over the internet about this.

    for example see: http://forums.macrumors.com/threads/express-replacement-re-pairing.1950397/#post-22465215 (why would OP need to deactivate activation lock if they could do it themselves?)

    http://forums.macrumors.com/threads/cant-set-up-used-apple-watch.1927584/page-5#post-22174889 - a lengthy thread on the matter. upshot is, can't be removed without original owner's apple id and password...

    https://discussions.apple.com/thread/7356880?start=0&tstart=0

    https://discussions.apple.com/thread/7330059?start=0&tstart=0


    @Parkison basically, the only thing that can be done is returning to best buy. without the original owners apple id and password, it's bricked. a paperweight and nothing more.

    if apple could build a workaround, so could someone else. that's not secure. there is no workaround.
     
  10. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #10
    Any Apple Store manager (they only person in store) can unlock any iCloud locked device. Its most certainly not bricked.
     
  11. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #11
    any proof? you're the only person in the world i've seen make that claim. a good many say the opposite; apple can and will not assist.
     
  12. Goatllama macrumors 6502a

    Goatllama

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    Jun 24, 2015
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    Mountaintop Lair
    #12
    I wish this were true, and echo others' requests for proof of this.
     
  13. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13

    Apple will do it if you have the original receipt! FULL STOP;)
     
  14. nicho macrumors 68000

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    Feb 15, 2008
    #14
    Why would you have this problem with the original receipt...
     
  15. Gav2k macrumors G3

    Gav2k

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    Jul 24, 2009
    #15
    Any proof? What is this kindergarten?

    You'll have to trust me having had to do this on a corporate level. Providing you have PROOF of purchase you can get it done. Do NOT bother trying over the phone as the original receipt would be needed to match the original activation date.
     
  16. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #16
    Corporate level... With personal Apple ids on individually purchased devices?

    Also they won't have the original receipt. The person who returned it to Best Buy for it to go open box has that. So you don't have much of a point here even if what you say is true on a more general level.
     
  17. Qqueenie macrumors regular

    Qqueenie

    Joined:
    Dec 18, 2015
    Location:
    Baltimore, MD
    #17
    This exact thing happened to me when I purchased an open box apple watch from Best Buy. There is nothing apple can do for you because you are not the original purchaser on record. Best Buy will have to fix it. If your best buy store told you that they intended to sell it to you this way, they are misguided because it's a brick. Call Best Buy corporate or call another Best Buy store.
     
  18. Newtons Apple macrumors G5

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #18
    You would not have a problem. The OP does not have the original receipt. That IS the problem.
     
  19. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #19
    that was kind of my point.

    but you couldn't have this problem with the original receipt. because it wouldn't be someone else's apple id locking it...
     
  20. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #20
    Apple will only unlock an iPhone that is tied to a corporate account, you are the original owner and you have the original receipt. Apple will not unlock an iCloud locked device for a regular consumer. Even if you have the original receipt.
     
  21. hovscorpion12 macrumors 65816

    hovscorpion12

    Joined:
    Sep 12, 2011
    Location:
    USA
    #21
    Return it, use the money to buy the Watch from Apple. You may end up paying a bit more, but It will be worth it the end.
     
  22. OTACORB, Jan 24, 2016
    Last edited: Jan 24, 2016

    OTACORB macrumors 6502a

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #22
    Best Buy does some crazy stuff, but this just goes to show you that the geek squad failed to do there job. I returned a watch and the person doing the return said before she could refund it I would need to get with one of the geek squad to make sure it wasn't locked to my account. When the guy came out he asked me if I had done a reset from my phone and I said YES. He then started the watch and when it came up and asks if I wanted to pair it, he knew it had been reset because he said if it had not been reset it would have just gone to the watch face screen and asked for a passcode. I remember when I did the reset I was also sent an immediate email from Apple saying my activation lock and been disabled on Apple Watch.

    Bottom line is they failed to do this at the store that yours was returned to and then turned around stuck it in the box and sold it as open-box. All though the idiot that took it back without resetting was a moron. I would certainly return it for a refund. Apple will not resolve this issue for you.
     

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