No. If Apple breaks the screen during a battery replacement they will replace the whole device free of charge.
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iPhone 13 mini Really? This is how you get a new battery?
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No. If Apple breaks the screen during a battery replacement they will replace the whole device free of charge.
14 days no questions asked returns with stores everywhere is great. Have taken advantage of it many times.
Macdctr
macrumors 68000
That was not my experience when Apple did the battery service on my 6S. Why I never trusted Apple to service my devices since.
I think that might be an outlier because that's not their policy. My wife had her battery replaced under that battery gate policy, might have been the 6S, can't quite remember.
We went back in 15 minutes later once we noticed and they gave us a new one immediately.
Apple's customer support in-store is awful. Very difficult to find contact number for stores these days, and if you do often staff won't answer as they're too busy or even hang up on you to stop it ringing.
My nearest store is an hour away. Have had to transport a £1500 Studio Display to it multiple times. They don't care about inconvenience or hassle or delays in repair. They just don't. An apology means nothing. Had one Studio Display that I had to take in, was told it would take a week(!) for a repair which meant I couldn't work properly. When I did get it back it had a new scratch on the glass.
Love the products, but if you have something go wrong and don't live very close to a store, Apple is one of the worst. Very frustrating company to deal with.
My nearest store is an hour away. Have had to transport a £1500 Studio Display to it multiple times. They don't care about inconvenience or hassle or delays in repair. They just don't. An apology means nothing. Had one Studio Display that I had to take in, was told it would take a week(!) for a repair which meant I couldn't work properly. When I did get it back it had a new scratch on the glass.
Love the products, but if you have something go wrong and don't live very close to a store, Apple is one of the worst. Very frustrating company to deal with.
Alpha Centauri
macrumors 68000
It can be frustrating and why I'll soon call ahead with my 13 Mini to ensure the Apple Store has one in stock first, something I suggested to a poster a while ago who had to travel couple of hours for exactly this. I know this isn't exactly the situation you had OP.
A few years ago I sat in one of the two Apple stores in my city waiting for a battery replacement. Was all booked in, handed the OG SE in and waited an hour or so. Meanwhile I got chatting to another waiting customer with the same model, also getting a battery replacement.
So after this hour an Apple employee came up to me and told me they don't have a battery in stock, obviously the only one in stock was given to the customer I chatted to before. I commented on my frustration waiting an hour to be told this but these things can happen when concurrent event like this occur. This was frustrating but not what annoyed me.
At that stage I asked for a supervisor and asked how we can now resolve things going forward? I was prepared on my only day off to travel to the other side of town to the other Apple Store, if only they could please check for me if they have the battery in stock so I don't waste my time and travel expenses again. Well, the answer was that their system didn't allow to look into the stock of another Apple Store! I then asked if they could call the other store to ask and the young and somewhat arrogant supervisor replied that they're unable to call. Admittently I did start fuming at the absolute lack of customer service and their unwillingness to try help. I just replied that phones and communication devices are after all their business so this surely must be possible?!
I did end up travelling immediately afterwards to the store much further away. They had to order the battery and we made an appointment after a few days to have it installed, they also looked after me regarding the overall price. Suffice to say I have blacklisted that original place, as overall staff attitude over the years really has reflected the experience I had of that one day and this wasn't an isolated incident.
Since then I've had some AC+ claims with my MBP and the demeanour, customer service and quality has always been excellent at the store across town. It just became obvious that the workplace culture at the initial place was rather negative amongst most of the staff and their attitude dealing with customers reflected this.
A few years ago I sat in one of the two Apple stores in my city waiting for a battery replacement. Was all booked in, handed the OG SE in and waited an hour or so. Meanwhile I got chatting to another waiting customer with the same model, also getting a battery replacement.
So after this hour an Apple employee came up to me and told me they don't have a battery in stock, obviously the only one in stock was given to the customer I chatted to before. I commented on my frustration waiting an hour to be told this but these things can happen when concurrent event like this occur. This was frustrating but not what annoyed me.
At that stage I asked for a supervisor and asked how we can now resolve things going forward? I was prepared on my only day off to travel to the other side of town to the other Apple Store, if only they could please check for me if they have the battery in stock so I don't waste my time and travel expenses again. Well, the answer was that their system didn't allow to look into the stock of another Apple Store! I then asked if they could call the other store to ask and the young and somewhat arrogant supervisor replied that they're unable to call. Admittently I did start fuming at the absolute lack of customer service and their unwillingness to try help. I just replied that phones and communication devices are after all their business so this surely must be possible?!
I did end up travelling immediately afterwards to the store much further away. They had to order the battery and we made an appointment after a few days to have it installed, they also looked after me regarding the overall price. Suffice to say I have blacklisted that original place, as overall staff attitude over the years really has reflected the experience I had of that one day and this wasn't an isolated incident.
Since then I've had some AC+ claims with my MBP and the demeanour, customer service and quality has always been excellent at the store across town. It just became obvious that the workplace culture at the initial place was rather negative amongst most of the staff and their attitude dealing with customers reflected this.
If they break a part (screen, camera, speaker, etc.) during a same unit repair they will replace the damaged part. Replacing a device even now is somewhat uncommon given the availability of enclosure and rear system parts.
That a fact? Apple has never repaired any of my devices they just replace with refurbs.
In this case they didn't notice the damage they did to the screen, we noticed it within 15 minutes, took it back, they just gave us a replacement straight away.
ThailandToo
macrumors 65816
Apple lost the touch when Steve passed. Tim didn’t care about the whole way to treat customers, and monetized every bit of the customer. It just goes to show, the loss of goodwill of customers Tim has caused by his give every dollar to the shareholders system.
I recently had batteries replaced for my SE2 and 13 mini. Why would you pay Apple prices for new phones?
Yeah they broke the screen on my 13 mini and replaced the screen the same day. Took another 45 minutes but that's fine.
It's the time of your appointment you booked. Stores close around 8pm, service takes about 1hr-1hr30 for a swap and depending on how busy it is (you posted on Saturday which is the busiest day) they need a buffer period of at least 1hr in case any delays/issues happen. Same day services will happen if you had originally booked in for like 4pm latest, otherwise to protect everyone's time they will quote the next day to not underdeliver. Communication about this should be clearer on Apple's website when booking.
I have definitely experienced this in the past. I went to the Apple Store for a back glass replacement (XS Max) and they tried to say no one would be able to help with that today. 5 employees were standing 10 ft away all just passing time since they weren't with customers. I called Apple Support, put them on speaker, and made sure everyone around could hear. As soon as I mentioned the 5 employees standing around yet no one could help.....ALL OF A SUDDEN the manager comes over and put me with one of the employees who was then able to grab a replacement from the back and have me out the door in 20 mins. They give great service most of the time, but sometimes you gotta turn up the heat when you know they're not even trying. If you pay for AppleCare especially, don't ever let them screw you around on it. It's one thing if something just isn't in stock and must be ordered, but otherwise don't accept reasoning like they gave you.
what if i book an appt for a battery swap. No diagnosis required, i just want a new battery.
Will they do it on the spot?
Will they do it on the spot?
cjsuk
macrumors 68020
Had this recently as well on a 17 pro in UK.
Used to be the same day always but no there was a day turnaround in reality. I was told getting a really early appointment for the Apple Store will increase your chances.
So I was stuck with the pink iPhone 13 for a day.
GuyDouche
macrumors regular
sfphoto
macrumors 6502a
The user might still use such, battery cost (in CALIF.) is less than newer models, plus 'ancient' models use 3.5mm headphone jacks & lightning ports.
We use a 6, 6s, OGSE & SE, the 6 & OGSE both have recent Apple installed batteries.
The OGSE installed took 3 hours (2025). The 6 took less than an hour at the store (2023) but I know it is easier as I replaced the screen/front myself when I dropped it.
It is, they’ll do just about everything they can to repair the device they have on hand.
There are always going to be one-offs, but a replacement is not the norm outside of something catastrophic. If it was during battery-gate, replacing it due to damage they caused to avoid messing up the repair queues is probably a good enough reason by itself.
thebellnd
macrumors regular
No, they have to decide/diagnose whether you are worthy of ordering a replacement battery first.
Both the online person I dealt with and the Apple Store I went to said that they will never, ever reveal what stock they have.
Also, good luck getting the store to answer the phone.
Since 1988.
Alpha Centauri
macrumors 68000
I've got through to the stores every single time I called in the last couple of years. It was rather regarding status of AC+ repairs but at one stage asked if they had a battery in stock and they confirmed that they did.