I did buy AC+ this year but to be honest I have to say… todays AppleCare+ is not as valuable as it used to be.
Modern AC+ Issues:
- Apple Stores are encouraged to deny most claims
- Apple Store Geniuses are no longer product experts/techs
- Warranty : Product cost ratio is very high
- Accessories no longer covered (Cables, Cases, Charger etc)
- Very strict 79% Battery Replacement rule
- Lower Battery Replacement cost ($69 is very reasonable)
- No coverage for water damage (despite advertising water-resistance)
- Phone casing/glass more durable. Especially with a case
- Chat Support > Store Genius
Personal experience is anecdotal since quality of support is regional but it’s become a common experience to get constant service denial in cases where they were previously approved with no question. Its not nearly as bad as service from other companies, but its far from the extended courtesies that AC+ used to get you in the past.