Received a diff. configured MBP than what ordered

I'm skeptical as to why you would tell Apple and then question them when they tell you to keep it without an added price.

 

clearing stock for the new ones?

I would say its just a goof and somebody else in the world got yours, they will call apple and get what they wanted with an exchange be happy i know i sure would be happy if i got a awesome machine like that for the price of the low end one

 

Ditto. Maybe he's never heard of not looking a gift horse in the mouth.

 

This could be a very good sign that they ARE clearing stock of the new ones.

However, I wonder if apple makes more money if:

A. They sell the 2.6ghz new machine as a refurbished machine at 2.6ghz refurbished prices.

OR

B. They sell the 2.6ghz new machine at 2.2 ghz prices to 2.2ghz buyers to get rid of stock.


This sort of confirms what many retailers have been saying in that they don't have any stock yet until apple ships out their next models.

 

you got better than you expected.

next time just smile and stay quiet

you won.

 

i hate you
your so lucky!!! if you really dont want it, ill be happy to take it. ill even accept the store credit

 

Apple is one of the companies who if they mess up they will make it up to you. Whether you got something better than you ordered doesn't matter, you didn't get what you ordered and in that case apologies are in order. Also, its much less trouble letting you keep it then take it back, re-box it and so on.

 

this. personally if i hadnt been charged the extra cost i wouldnt have even called up. id also be too lazy to take it to the store. following this, if they were to offer it to me for the lower price and a voucher i would bite off thier hand and get out of there before they change thier mind or they find out it was a mistake or something

 

Lucky you!
Also nice to see that you are honest about it.
You should be happy with the machine, I hardly believe they send out "jinxed" machines to customers on purpose =).

This is really nice of them

 

It was most likely a clerical error. It happens. Once they've given the computer to you, they won't sell it as new again, meaning that the overall cost of taking it back, selling it as refurb / open box at a lower cost, plus making you a new MBP makes it more expedient for them to just let you keep it. Usually people would generally be happy about that, although no one can obligate you to be happy about it.

It does happen with pretty much everyone who manufactures custom-to-order devices.... Of course Apple gets more scrutiny than Dell (no one goes to Dellrumors.com anymore) and so you hear about it here and not there.

You are the first person I've ever heard who actually managed to get a bonus store credit for the ignominy of having to deal with a nicer computer than the one you paid for, though.

 

"don't question the good things that go your way, only the bad"

 

There mistake.
You shoulda taken what ya got and stayed quiet. It's not like their short of cash now is it?

 

Good for you

You got the $100 store credit because you were honest. Most people wouldn't be. Apple aren't going to take the machine back as they screwed up and gave you the wrong machine.

When I went to Vietnam I regret that I didn't give the only honest taxi driver in Saigon a massive tip simply because they were honest (which made a massive change), to overcome the fact that the cost was significantly less than what we would normally pay with a standard dishonest taxi driver.

 

there was a similar thread eralier this week where someone ordered a white macbook and got a blackbook and apple asked for it back...

Interesting

 

if it is because theyre trying to deplete their stock (and an update is coming), then you're stilling winning because that model will still be better than the future base

 

I think they asked for the blackbook back because it wasn't a BTO machine.

Stock 2.6ghz machines don't exist, so you most likely got someone else's custom mac and they had already built that person another computer to replace the one that got shipped to you.

I've never seen a refurb mac that wasn't a stock configuration.

 

The other thing, though it may be unintentional, is the positive publicity they gain from these stories.

People can tell the difference between real acts of authentic generosity and forced/staged acts... so they are getting much more than they lost if this story gets into the public psyche.

And congrats, I'm envious!!!

 

glad there are still some honest people around!

Looks like you got rewarded for it. Enjoy your 2.6 Macbook Pro.

 

I don't believe it for a second. The one you ordered was (I assume 2GB of RAM) was $1999, but they one you got is $3,449 on Apple's site.
WHY would they let that mistake stand?

 

If you order something like that, saying something to get the records corrected might be a good idea -- to make sure there are not problems later during repairs.

Letting the mistake stand is better than losing money on one machine, and sending out another one -- and all the paperwork involved.

 

I think you are a good person and did the right thing. I applaud you for that! Probably wouldn't have taken it to the next step past 'informing them of the error'. If they weren't in a hurry to fix it, neither would I But I would at least tell them about it, it feels like stealing otherwise and if I made a mistake at my business I would hope someone would let me know about it.

-Allen