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Received a diff. configured MBP than what ordered

Paix247 said:
I don't believe it for a second. The one you ordered was (I assume 2GB of RAM) was $1999, but they one you got is $3,449 on Apple's site.
WHY would they let that mistake stand?
Click to expand...


Because it will cost them as much money to take the product back and referb it then the ACTUAL cost of the extras in the machine.


2GB > 4GB costs $30 retail? so probs 1/3 of that to apple....
2.2 CPU to 2.6 again costs apple hardly anything.....


What they charge the customer for these upgrades does not apply to these situations. Only the cost to apple.
 
Did you order a new or refurb machine? This sort of thing happens a lot with refurbs.
 
There not really taking that big of a hit though. Their profit still exceeds the expenses, so really just lost a little bit of profit in the end. They still got more than the goods costed them, and thats what really matters in the end.

Plus I also think its kind of a good thing for them, because then they would have a person walking around praising apple for their good deed and telling others how great they are. Then they get even more money when your friends go to buy a new computer and remember all the good things said.

Meh, either way, enjoy your messup~:apple::D
 
Paix247 said:
I don't believe it for a second. The one you ordered was (I assume 2GB of RAM) was $1999, but they one you got is $3,449 on Apple's site.
WHY would they let that mistake stand?
Click to expand...

Exactly my thought. But they seemed to be in their right minds when I went and talked to them.


Chundles said:
Did you order a new or refurb machine? This sort of thing happens a lot with refurbs.
Click to expand...

A new machine.
 
Sometimes they mess up

XTRanger said:
so i ordered a 15" 2.2ghz MBP (with 128mb video, 120gb hdd) from apple's online store. I paid the quoted price and received it on 25th.

When I opened the box, I realized that the MBP is actually a 15" 2.6GHz one, with 4GB RAM, 160gb HDD and a 256mb video card. The computer is brand new, not refurbed.

But I see tht my credit card was charged for the base MBP model with 2.2GHz one.

So, this not being the machine i paid for, called apple. The guy said tht it is really weird for me to get a differently specd computer than what I ordered. He suggested that I head out to my local apple store with the computer to get it exchanged.



so i drag myself down to the apple store with the laptop packed to the best of my ability. The genius looks at my invoice and the computer, then he calls the manager. The manager makes a couple of calls inside, comes out, and tellls me: "Would you mind keeping the current machine?" I didnt want to get charged extra 500 bucks, so I said no. He clarified "I talked to Apple, and they wont charge you extra. Also, you get a $100 store credit".

I was quite taken back with the offer. I started thinking that this may be a jinxed machine and they are just trying to get rid of it..... but he insisted that its a completely brand new machine and there should be nothing wrong with it, and he is willing to switch to the originally configured machine if i wanted.

I finally decided to get the 2.6GHz MBP, and I got a $100 store credit.


I still haven't blown up the store credit because if I change my mind to return the machine... im skeptical as to why they would give away a more powerful machine for a lower price.


Any thoughts?
Click to expand...

Sounds like they rewarded you for your honesty. I bought the MBP in a standard configuration (2.4, 160G 5400 HD, 2G ram, 10.5) and did a quick check at the store just to make sure and to check and make sure i got the matte screen. The p/n on the box matched what I thought was inside. When I got hoe, I found that the real p/n (on the Apple sticker not the store sticker) was different, and after further checking, this is a 2.4, 160 7200 rpm HD, 4G ram (but one 2G was missing - funny, it was a sealed box), and 10.4. I asked the store about 10.4 vs 10.5, and they took another $50 off (bringing the price below $2000). The local Apple service center (not where I bought the computer) ran the stock code and told me that this was a special order item, it should have had the extra 2G (not an issue, I had a SODIMM 2G to use anyway), and had a retail price of $3600 vs the $2500 for the base unit. So, there are times when you get lucky.

Wayne

PS The store I bought the computer from insists that i got what I selected - so, maybe yours was similar (stocking screw up).
 
God Bless you for telling the truth!, KARMA is a BI@CH and you definitely did the right thing WE are proud mate!

Cheers
first pint on me
 
I won't lie. I'd have just kept it. Having worked retail I know that once the machine or item is in your hands and the company did not catch the error then there isn't much they can do. Its like when they accidentally slap the wrong pricetag on something. You get THAT price. Not whatever the real price. You weren't the one in err.
 
wow, that's amazing! That's some heck of a machine! Why did they give you store credit though? It's not like you're worse off with the better machine...
 
queshy said:
wow, that's amazing! That's some heck of a machine! Why did they give you store credit though? It's not like you're worse off with the better machine...
Click to expand...


I agree, i dont know why they decided to give me a store credit, the manager just came in and was like "you can keep the machine, and here's a store credit for $100 for your inconvenience"

I guess i should stop worrying about this, and break the seal and turn on the machine!
 
I think you did the right thing and I applaud your honesty in contacting apple about it - in the end what goes around comes around, and whatever the reason may be, they let you keep it. Enjoy your new laptop!
 
I agree, i dont know why they decided to give me a store credit, the manager just came in and was like "you can keep the machine, and here's a store credit for $100 for your inconvenience"
Click to expand...

not much of an inconvenience, getting a better machine is surely not a bad thing :)

i suppose the inconvenience could be traveling to the store.

Also, i think you did the right thing going to the store and telling them. Not because of karma or anything like it, but later in life if you needed a repair or something and the serial number's didn't match receipts, apple's own order numbers or paperwork, etc, then something bad could have happened.
 
I'll happily purchase you the machine you wanted and take the machine you received :)
 
XTRanger said:
so i ordered a 15" 2.2ghz MBP (with 128mb video, 120gb hdd) from apple's online store. I paid the quoted price and received it on 25th.

When I opened the box, I realized that the MBP is actually a 15" 2.6GHz one, with 4GB RAM, 160gb HDD and a 256mb video card. The computer is brand new, not refurbed.

But I see tht my credit card was charged for the base MBP model with 2.2GHz one.

So, this not being the machine i paid for, called apple. The guy said tht it is really weird for me to get a differently specd computer than what I ordered. He suggested that I head out to my local apple store with the computer to get it exchanged.



so i drag myself down to the apple store with the laptop packed to the best of my ability. The genius looks at my invoice and the computer, then he calls the manager. The manager makes a couple of calls inside, comes out, and tellls me: "Would you mind keeping the current machine?" I didnt want to get charged extra 500 bucks, so I said no. He clarified "I talked to Apple, and they wont charge you extra. Also, you get a $100 store credit".

I was quite taken back with the offer. I started thinking that this may be a jinxed machine and they are just trying to get rid of it..... but he insisted that its a completely brand new machine and there should be nothing wrong with it, and he is willing to switch to the originally configured machine if i wanted.

I finally decided to get the 2.6GHz MBP, and I got a $100 store credit.


I still haven't blown up the store credit because if I change my mind to return the machine... im skeptical as to why they would give away a more powerful machine for a lower price.


Any thoughts?
Click to expand...


Wow....you are so damn lucky....I am really pissed....damn
 
Andrmgic said:
Stock 2.6ghz machines don't exist, so you most likely got someone else's custom mac and they had already built that person another computer to replace the one that got shipped to you.
Click to expand...

Not true - I bought a 2.6ghz 200gb 7200 RPM high res matte screen at a retail apple store. Some of the apple stores carry them, some don't, but that configuration is not considered BTO because it is sold in the stores.
 
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