Record! iPhone 6 Plus not working after 3 days

Discussion in 'iPhone' started by Gambet, Sep 22, 2014.

  1. Gambet, Sep 22, 2014
    Last edited: Sep 22, 2014

    Gambet macrumors newbie

    Joined:
    Sep 22, 2014
    #1
    Hi,

    I received my iPhone 6plus on Friday and activated it.
    Today while I was using it and listening to the radio with TuneIn, I received a message that the iPhone need to be activated.
    From that time I have lost completely the signal and I´m unable to activate it through the phone or with iTunes
    Anyone with the same issue??

    Thanks!!!!! Help!!!!
     
  2. Gambet thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #2
    Trying to do a full restore of the iphone......getting an error 16.
    No way to restore or making it work.

    The phone worked for 3 days!!!! That´s a new record!!!!

    I hope that at least they will give me a new one and not a refurbished one, and they will reimburse my screen protector.

    Iphone 6plus Spay Grey 64GB

    I hope to be the only one with problems. :confused::mad::mad:
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    It happens for some devices to have defects. This does sound like a hardware issue.
    But they all come with a full year warranty so you'll be fine.
     
  4. ozziegn macrumors 6502a

    ozziegn

    Joined:
    Aug 16, 2007
    Location:
    Central FL Area
    #4
    Too bad this happened but it's going to when you consider the huge quantities of iPhones being built. I highly doubt you'll get a refurbed unit so soon. They'll just give u a new one.
     
  5. kerrikins macrumors 65816

    Joined:
    Sep 22, 2012
    #5
    I was wondering if you were with AT&T, up until the 'Error 16' thing. I'm sure they'll just give you a new replacement, they won't have refurbs lying around already.
     
  6. SundayDuffer macrumors 6502

    SundayDuffer

    Joined:
    Jun 25, 2011
    #6
    im no genius, but why would this be a hardware problem? he did receive a text saying that he needs to re-activate his sim...sounds like a network problem. Have you tried to re-sit the sim tray and reset network? I guess you cant now... oh well, bring it to apple and let them deal with it...mostly like you'll get a new one. Good Luck.
     
  7. Gambet thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #7
    Yes, AT&T.
    But I made my reservation through the apple store, not AT&T.
    I received the iPhone last Friday.
     
  8. Kariya macrumors 68000

    Kariya

    Joined:
    Nov 3, 2010
    #8
    Yea but he can't restore the phone which means something in the phone itself, likely cellular/baseband chip, has gone wonky and can't authenticate anymore.
     
  9. Gambet thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #9
    When I received the message of Activation needed, there was no way to exit of the Activation screen.
    I tried everything with no luck.
    So I could only restore it (or try) , as the activation was not working (after tried around 20 times) :(:(
     
  10. RyanG macrumors 6502

    Joined:
    Sep 18, 2007
  11. SundayDuffer macrumors 6502

    SundayDuffer

    Joined:
    Jun 25, 2011
    #11
    Do you have another phone that takes nano-sim? Pop that sim in there and see if it works or not. If not, it's att network issue. If it does work the it's the iphone that has issue.
     
  12. Gambet thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #12
    The phone is in DFU mode. The problem is that there is no way to restore it.
    Always having the error 16 message.

    Is completely stuck with the "new" DFU mode, Red Itunes Logo.
     
  13. SpasticPat macrumors 6502

    SpasticPat

    Joined:
    Sep 15, 2011
    Location:
    Apollo, Pa
    #13
    I don't think a refurbished iPhone 6/6+ exists yet as the phone's only been out a few days.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #14
    You really think AT&T has replacement iphone 6 plus models to just give out?
    They dont even have any 6 plus models to sell to the public for weeks dude.
    There's a 6 plus shortage everywhere. They will just send him to Apple to get it replaced. Carrier stores don't service warranty issues, the manufacturer does that.
     
  15. kerrikins macrumors 65816

    Joined:
    Sep 22, 2012
    #15
    I was referring to Apple, but I guess it wasn't clear since the first part of my sentence was talking about AT&T.
     
  16. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #16
    Yes, apple will replace it on the spot.
    They have supplies in stock for replacements put aside cause things like that do happen. When you have millions of devices you will have asome defective ones.
    But carrier stores will not have any supply at all and don't do warranty work.
     
  17. Gambet thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #17
    After chating for more than one hour with Apple support, they tell me that I have to set up a Genius Bar reservation!!!!
    So I´m not going to be able to change my phone till Friday!! (If they have any in the store)
    This is not the way that I thought Apple worked.
    Also I hope they will refund my screen protector (that bought at the Apple Store) or give me a new one.
    Come on Apple this is your fault, not mine
     
  18. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #18
    Call a few other apple stores in your area to see if they have replacements put aside for defective units like yours. They should.
    Or maybe call applecare and speak to a manager to make sure there's one put aside right away for you before friday.
    They should of course take care of you with another screen protector and maybe throw a free case or something extra in there for the troubles.
     
  19. Tthomas612 macrumors 65816

    Tthomas612

    Joined:
    Aug 24, 2013
    #19
    I can tell you if you have to get a replacement it will not be a refurb as they don't exist yet!!

    It might be a white box replacement but it'll be new.
     
  20. RyanG macrumors 6502

    Joined:
    Sep 18, 2007
    #20
    That's not DFU mode. In DFU mode the screen is black. Google how exactly to do it. If you see the iTunes logo, it's not in DFU mode, it's in recovery mode. DFU bypasses the OS.
     
  21. carjakester macrumors 68020

    carjakester

    Joined:
    Oct 21, 2013
    Location:
    Midwest
    #22
    i will contact guinness world records, they will be in contact shortly.
     
  22. Gambet thread starter macrumors newbie

    Joined:
    Sep 22, 2014
    #23
    The first two times I tried to restore, I put the phone on DFU mode. Black screen but iTunes detects the phone.

    Now is stucked in recovery mode. Red Itunes Logo

    I tried to do everything, with the phone and the computers (reboot, reinstall iTunes, try different USB ports....)

    It´s really frustrating to have the phone broken only in 3 days. :mad::mad::apple::mad::mad:
     
  23. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #24
    Bad luck bro.
    Its very frustrating I can imagine but it happens.
    Hope they take care of you fast.
     
  24. RyanG macrumors 6502

    Joined:
    Sep 18, 2007
    #25
    Guaranteed I could fix it if it was in my hands. Anyways, good luck.
     

Share This Page