This is my first post, but I've been reading these forums daily for the past several weeks getting ready to purchase a MBP. On Friday I finally went ahead and purchased one from the refurb store. It arrived yesterday, and I'm having some trouble. After an incredibly frustrating customer service experience with Apple yesterday, I'm wondering if there are any other options out there that I should have been offered. Here's my situation: I purchased a refurb 15" MBP. It was listed as a 2.16 GHz C2D, with 1 GB of RAM on a single DIMM. The unit I received has some minor cosmetic issues (the bulge above the latch, some discoloration on the casing around the monitor, there were fingerprints all over it, and the little box/envelope filled with support documentation and disks looks like it was crumpled up into a ball and then reformed into something somewhat resembling a box). Since it's a refurb, and because I lucked out and the screen had no dead/stuck pixels, I wasn't going to complain about any of these things. I've read on these forums that sometimes people get little extras with their refurbs, and so one of the first things I did was check the system profiler. I would have been fine with getting just what I ordered, but what I actually got was 1 GB of RAM in a 2x512 configuration, not 1x1GB. So instead of an extra, I got less than what I'd paid for. Now, in order to upgrade to 2 GB, I'd have to toss all the RAM that's in there and buy 2 GB, rather than just adding 1 GB. I called Apple, and after being bounced around to four different people, two of whom asked me why I expected to get a 1x1 GB configuration (don't they have a copy of my order? It says it right on the invoice....) they finally put me through to someone who initially said my only option was to return the computer for a refund. He said they could not replace it because the refurb store was currently out of stock on that model. Of course, it was late afternoon, and the store was pretty much out of stock of everything. But I know from watching the store and reading these forums over the past few weeks that another unit just like the one I had ordered will pop up eventually. After initially stating that they could not leave the ticket open and had to resolve the issue now, the customer service rep finally agreed to give me one week to look for a unit with the same specs to show up on the refurb store and then initiate an exchange. The burden is apparently on me to check the store daily for this. I also have to do the exchange over the phone, so I have to hope that if I find a unit it is still there when the phone order folks start taking calls in the morning. I had asked if I could just take the MBP to an Apple Store and have them swap out the RAM for what is supposed to be in the unit, but was told no. I also cannot send the unit back to have this error fixed. My only options are a full exchange or a full refund - and the exchange option is only available if the refurb store shows my MBP configuration in stock. At one point I was offered $75 to keep the unit I have. I know I could buy a 1 GB stick of RAM from another vendor for that amount, but if I were to buy a 1 GB stick from Apple, which is what is supposed to have been in the computer, that would cost me $175. The rep said he knew this, but $75 was all he could offer. Besides, at this point I'm probably better off with a full replacement, as it does not appear that this particular unit went through much of a refurb process - if any - given the flaws that made it through the quality control stage. I'm just wondering if there were any other options I should have sought, and whether you guys think it makes sense for me to essentially stalk the refurb store for the next week and then hope I can get someone on the phone in time before the unit is sold. I suppose I could just return the unit and then buy a new one once the money is credited back to my card, but that seems like a lengthier process. Also, for anyone that may have returned a refurb in the past, should I be concerned about returning it with the cosmetic issues that this unit has? Is there any way Apple would not accept this unit back and blame me for causing those problems? Thanks in advance for any advice, and for giving me a place to vent!