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This is true j went to apple to tell then about my 3ray old ip6+having a blemish on the screen and they said they would ive me another one and i asked new or refurbished they said the ones in the small white box .. I said no and they just made me make an apt to get it checked out by genius bar. Ended up going to another apple store that same day and was told i could exchange it for a new one in the box but would have to wait till they get a shipment in.. And since im with in my 14day window i should be able to exchange it for a new one.. I can understand if it was a month since ive had it then i would gladly take a refurb but 3 days old and they want to hand me a "serviced device " no thank you.. smh
 
This is true j went to apple to tell then about my 3ray old ip6+having a blemish on the screen and they said they would ive me another one and i asked new or refurbished they said the ones in the small white box .. I said no and they just made me make an apt to get it checked out by genius bar. Ended up going to another apple store that same day and was told i could exchange it for a new one in the box but would have to wait till they get a shipment in.. And since im with in my 14day window i should be able to exchange it for a new one.. I can understand if it was a month since ive had it then i would gladly take a refurb but 3 days old and they want to hand me a "serviced device " no thank you.. smh

Yea since you just got it 3 days ago, just do the return/exchange. Now if they don't have it in stock, keep checking back.
 
I exchanged my iPhone 6 because of two specks on the front camera
They gave me a brand new sealed box. When I restored from icloud back up it asked for a different Apple ID I hit cancel then a different Apple ID popped up finally mine came up but now I'm thinking if this "new" exchange is a refurbished one. I also noticed that the first iPhone 6 I got had serial number starting with F17NC******* the replacement starts with DNPNC*******
How can I find out if it's refurbised or used or what's going on?

Thanks

Do you have any songs in your library that someone may have given to you (USB transfer or anything)? I recently had the same thing when I did a iCloud restore after returning my 5s. It asked for my girlfriend's Apple ID and a friend of a friend's Apple ID (which threw me off). After doing a wipe and restoring from iTunes, I never saw it again.
 
It carries same warranty but based on a few products I bought/exchanged from Apple there is always some fault which Apple's Quality Control will overlook, interlacing on iphones & displays/poorer LG screens on macbook airs instead of Samsung/Deadpixels on imacs & displays. I have learned never to buy refurb from Apple because there is a chance that the person before who returned the product to Apple noticed those small/annoying issues which the company ignores, landing them in hands of uneducated customers.

Once when I went back with the replacement to AppleStore saying I was not happy with the LG screen on the replacement macbook air they gave me as I originally had the Samsung (more vivid/no interlacing), they said its within "Apple's Quality" requirements and so I should live with it.
Well, when you sign the documents for them to fix or exchange your product under warranty, there is a clause that says they can give you any equivalent that's in working condition.

That happened when I took my Macbook in for repair.

People REALLY need to read what right's they are giving up when getting an Apple device. .
 
If you are within your 14 day return: RETURN IT.

We are now at the point, thanks to idiots bending their phones on purpose and people returning phones because they "wanted the other one" that refurbs are right around the corner.

I am ALWAYS amused at the folks that really believe it takes a company with assets larger than most countries months/years to ramp up refurbs for exchanges, especially when they are receiving thousands of stock daily to do just that.

They have PLENTY to refurb. The only question is when they'll start breaking out the white boxes from the shelves?

If you can't tell, you really shouldn't care (the warranty is the same, and you exchanged a used phone), but if you DO, you had better do it via return.

Probably not quite yet, but VERY soon, there will be plenty of refurbs.

Thank "I'manidiotandbentmyphonegate" and "butididntknowthebigonewouldbebiggate" for the inventory
 
A lot of times it can show you a different email due to the apps being pirated or music being pirated.

Input your serial into this website

http://www.chipmunk.nl/klantenservice/applemodel.html

It gives you full details of what week the phone was manufactured with other info as well.

This website is not always accurate. Its telling me that I have a 64GB iPhone 6 in space gray, but I actually have a 128GB iPhone 6 White|Silver ?
 
Well, when you sign the documents for them to fix or exchange your product under warranty, there is a clause that says they can give you any equivalent that's in working condition.

That happened when I took my Macbook in for repair.

People REALLY need to read what right's they are giving up when getting an Apple device. .

You're right, but don't try to paint this as an "Apple" problem.

I walked into the Samsung store at the mall yesterday and spoke with one of their "Smart People" at their "Smart People Railing" trying to replace my Note (because it had a huge gap in the bottom of it...).

http://www.gsmarena.com/samsung_issues_statement_about_the_galaxy_note_4_gap_issue-news-9799.php

Oh, wait, no I didn't... I had to mail it to Korea, wait a few weeks, and HOPE they sent me back something else instead of returning the same device saying it was "supposed to be that way".

That's MUCH better... lol

:rolleyes:
 
You're right, but don't try to paint this as an "Apple" problem.

I walked into the Samsung store at the mall yesterday and spoke with one of their "Smart People" at their "Smart People Railing" trying to replace my Note (because it had a huge gap in the bottom of it...).

http://www.gsmarena.com/samsung_issues_statement_about_the_galaxy_note_4_gap_issue-news-9799.php

Oh, wait, no I didn't... I had to mail it to Korea, wait a few weeks, and HOPE they sent me back something else instead of returning the same device saying it was "supposed to be that way".

That's MUCH better... lol

:rolleyes:

What does that have to do with what I said? I'm not talking about Samsung or any compeititor at all.

I'm specifically talking about Apple's clause.

Apple is well within their rights for exchanging the device with something ''not completely new''.
 
Thanks

First, you can plug the serial No. into this site to get more info about them:

http://www.chipmunk.nl/klantenservice/applemodel.html

Secondly, I just got a replacement device. My pre-ordered, launch day phone has a serial number starting DNPN... My replacement has a serial number starting F17N. So it sounds like I'm the opposite of you. Nonetheless, you can look up the serial numbers using the link above. The differences in mine were that one was from one foxconn facility and the other from a different one in a different city. Both are week 35 mfg. date. So look yours up and you'll likely find they're both brand new.

To explain being prompted with another apple ID:

My wife and I use the same computer to manager our iTunes accounts. I don't recommend it. When I backed up my iPhone 5, we were signed into the iTunes store under HER apple ID. Well, when it backed my apps up, it associated them to HER apple ID but I did not know this. I restored my new iPhone 6 and went to update some of the apps from the phone. It started prompting me for HER apple ID for any apps that we both have on our phones. It also prompted me for two long-since-discontinued email addresses for who knows what...

I think you got a new iPhone. Even if it was refurb'd, those are just as good as new.

----------



OK, I take back "just as good as new" cause I got a refurb'd 5 and the screen was clicking and coming off of the body. I sent it back and got a perfect one though... so...

Thanks for replying and all the info
But aren't refurbished suppose to be cheaper? I mean we pay all that money and just to have someone else's returned phone. I can understand if after months of having it something goes wrong and apple replaces it with a refurb I wouldn't expect them to give me a brand new one. Do the refubished ones come in the white sealed box that include all the accessories?

----------

Do you have any songs in your library that someone may have given to you (USB transfer or anything)? I recently had the same thing when I did a iCloud restore after returning my 5s. It asked for my girlfriend's Apple ID and a friend of a friend's Apple ID (which threw me off). After doing a wipe and restoring from iTunes, I never saw it again.

I do have someone else's music I think I'll try to restore directly from itunes
Instead of icloud
 
If you are within your 14 day return: RETURN IT.

We are now at the point, thanks to idiots bending their phones on purpose and people returning phones because they "wanted the other one" that refurbs are right around the corner.

I am ALWAYS amused at the folks that really believe it takes a company with assets larger than most countries months/years to ramp up refurbs for exchanges, especially when they are receiving thousands of stock daily to do just that.

They have PLENTY to refurb. The only question is when they'll start breaking out the white boxes from the shelves?

If you can't tell, you really shouldn't care (the warranty is the same, and you exchanged a used phone), but if you DO, you had better do it via return.

Probably not quite yet, but VERY soon, there will be plenty of refurbs.

Thank "I'manidiotandbentmyphonegate" and "butididntknowthebigonewouldbebiggate" for the inventory

Is there any way to know by the serial number if it's refurbished or used?
The site just says production year week but doesn't say new or anything. I'm happy with the return/exchange because it was a sealed box but I didn't like how i was promted for a strange Apple id. That's all.
I do appreciate all the info.
 
Thanks for replying and all the info
But aren't refurbished suppose to be cheaper? I mean we pay all that money and just to have someone else's returned phone. I can understand if after months of having it something goes wrong and apple replaces it with a refurb I wouldn't expect them to give me a brand new one. Do the refubished ones come in the white sealed box that include all the accessories?

Not in this case. Apple can charge whatever they want for refurbished iPhones and they seem to think they're worth the same as one that has been opened (note: Any return is not a "new" phone to Apple and must go back into the refurb pool). Chances are most swaps at this point are brand new anyway. If you don't like it and you are within your 14 day return period, return it and buy a new one out of the box. Those are really the option.

Plus it's not "someone else's returned phone". It has a new screen, new body, battery, and most parts are new. All they really do is reuse the expensive internals -- after testing them of course. It's rumored that the refurbs go thru more rigorous testing than fresh out of the box phones that you would get new. I have had lemons with both and can vouch that you are just as likely to get a defective brand new one as a refurbished one. I am looking at my refurbished 5 sitting on my desk and it's a perfect phone. You could never ever tell it was refurb'd in any way. I just got it a couple months ago, so it's basically brand new. I also watched a coworker open his iPhone 4 out of the box and immediately notice that the vol. up button was frozen. Dead frozen in place.

Me, I go caseless 97% of the time these days so the first iPhone I get on launch day is rarely the same one I have in hand at the end of 2 years.
 
Thanks for replying and all the info
But aren't refurbished suppose to be cheaper?
Apple doesn't sell refurb'ed phones, so I don't know. They only use them for warranty replacements.

I mean we pay all that money and just to have someone else's returned phone.
That makes it sound like Apple's just wiping the previous owner's fingerprints off, and then giving the phone out again.

Apple puts refurbed iDevices into brand new exterior shells, slaps in a brand new battery, and then shrink-wraps them (or whatever you call it). They should physically look identical to brand-new iDevices.

So you're actually getting something better than what the previous customer turned in (and in most cases, something better than what you're trading in).

Do the refubished ones come in the white sealed box that include all the accessories?
All replacements (refurbished or brand-new) come in a little white box that includes only the replacement device.

As for serial numbers, refurbs used to be easy to track a few years ago, but it seems like Apple has randomized the serial numbers enough that it's not easy to spot refurbs by them anymore.
 
Just thought I'd chime in here and say that my Genius Bar replacement iPhone 6 serial number also starts with DNPN. After a week and a half I doubt there would be refurbs, but DNPN could identify replacement iPhones... So that's interesting I guess.
 
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