21.5 mid 2012 iMac base configured refurb arrived at my house with a dead LCD panel. confirmed via Apple support and Genius Bar.
instead of re order i just bought a new late 2013 21.5 iMac when i returned the refurb to the Apple Store. had it 10 days and decided i needed (wanted) more RAM and Fusion....back to the Apple Store to return that then BTO via Apple online.
i got nothing for my trouble with the refurb, but didnt ask either.
i think i am a happy now.