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from someone who has a 2010 MacBook air:
repairing your MacBook pro might not be the right direction.
when the keyboard starts acting up without any reason like being dropped or crumbs under the keys
is an indication of the MacBook pro need more attention and funds down the road.
After time these laptops are not worth the investment of repair, especially potentially wasting $500
which by the way is too pricy and there has to be some other source.

from mid 2018 to late 2019 that MacBook air would not type all the letters.
luckily there was a great $20 bluetooth keyboard the solved this problem.
kinda sucked toting that outside on a nice day to type some content, but that did the trick.
That kinda defeats the purpose of having a laptop in my opinion. If I had to choose... I would rather keep the laptops using the scissor-type keyboards going than have one with the problematic butterfly-type keyboard which is bound to fail. No thanks.
 
Maybe that is how they are instructed. I live near Boca Raton in Florida.

It's possible that they don't do in-store repairs and have to send them out and they don't like the hassle. My store started doing in-store repairs about ten years ago and they'll fix stuff while you wait or overnight. It took a couple of days for these as they didn't have the parts in stock.
 
That kinda defeats the purpose of having a laptop in my opinion. If I had to choose... I would rather keep the laptops using the scissor-type keyboards going than have one with the problematic butterfly-type keyboard which is bound to fail. No thanks.
this is correct, but in tough times.

there was someone here who velcro'd a thin Bluetooth keyboard to their failing butterfly effected Macbook pro during 2018, they would explain why they did this to passerbys. they eventually purchased a windows notebook and jumped ship. Luckily my MBA just needed a exact reinsertion of that ribbon from the trackpad to the logic board.
 
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