So everyone has heard of Apple's policy that they won't touch a product for repair if it's been serviced by an unauthorised agent, whether it's under warranty or you're expecting to pay for service. The thing is I'm not sure all is as it seems. I was in an Apple Store the other day waiting for my GB appointment and overheard an interesting conversation. A person beside me had smashed the screen on his iPhone and was wanting to pay for a replacement by Apple. The Apple staff member explained that because the screen had been replaced by a third party they were not going to touch it, a common enough occurrence. The odd bit. The customer was offered the opportunity to buy a new iPhone for £229 (it could have been £259 or £279, I don't recall exactly), but the customer would leave his busted screen iPhone with Apple. Now to me the only reason they would do that would be to repair the broken unit and sell it on for a profit as a refurb unit. If the policy is in place because Apple can't guarantee any damage by a third party and don't want to be held responsible then they shouldn't be taking broken phones to sell on. It sounds like this policy is a crock of crap.