So you decide a company's policy to be crock of crap based on your own assumption out of thin air.
Move on people, nothing to see here.
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Repair policy not as straight forward as it seems
- Thread starter steve62388
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Move on people, nothing to see here.
You should never write 'in my opinion', it's a waste of space. Anything you write is obviously your own opinion, just as yours is. Every single post on MR is somebody's opinion, so if other people's opinions wind you up then message forums are not a good place for you to hang out.
Not everything is just opinion, plenty of times people bring up actual facts and known information.
Oh the irony, '... plenty of times people bring up actual facts' is an opinion. I would say very few facts are ever presented on any message forums, this included. Most facts presented are cherry picked to suit personal opinion, heck I do it all the time myself. You and I are just trading opinions now, every post in this thread is an opinion and so on.
Whew... I keep going off on a tangent.
Plenty of opinions, and plenty of opinions presented as facts, but also plenty of facts and actual information presented in many threads as well.
Oh my god. Seriously, you should never run a business.
When you buy a brand new iPhone, you pay for the cost of building an iPhone, plus development, plus the cost of warranty, plus the cost of running a business, plus profit. "Out of warranty repairs" are Apple's way of keeping customers happy without losing money; when you got that refurbished phone Apple only needs to charge the cost of building a phone; plus they get to keep all the good parts in your phone.
They are not "refurbishing" your phone. The case is scratched, the battery is used, in your case the screen is broken. They could have replaced the screen and returned the phone to you with your scratched case and used battery, but they could never sell that as a refurbished phone. Your phone gets sent back to China, where someone removes all the good parts that are still usable, the rest goes into recycling, and then they take all the good parts, add everything that is missing, and turn everything into "refurbished" phones. Parts of your phone will end up in a dozen different "refurbished" phones.
Multiple people (including myself) have used factual examples of how repair businesses work. The difference between what others are saying and how you are responding (and how you presented your original argument) is that you are making conclusions about Apple's business tactics.
Your subsequent responses about opinions and how everything on these forums are opinions are completely self serving. You made conclusions based on less factual information than what has been presented to you since. That's certainly within your right, I suppose, but why on earth do you continue arguing. Are you just trying desperately to validate your original points? What's your game here?
I get what you're saying, there is nothing wrong with third party repairs.
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No, I read the posts. Everybody has an opinion how Apple's repair service works but nobody here has presented any evidence about how the specific points I raised work, you included. If you would care to link through to something that's more authoritative I'll read it, perhaps some reputable journalism site which follows the life cycle of a refurb iPhone?
Apple doesn't refurbish phones, they remanufacture. A lot of MR readers think it's a fancier word for the same thing, I think there is a clear distinction. With refurbishing, the phone would be cleaned and made as good as new into full working condition.
With remanufacturing, however, the phones that are handed in are completely stripped and recycled. The usable parts that remain are completed with new parts so that phones can be assembled using both new and used parts. For remanufacturing, the battery and exterior always consists of brand new parts. It's an entirely different process compared to refurbishing.
In the case described by OP, the screen will most likely not be reused because of two reasons:
- Remanufactured phones always have a brand new screen
- Apple will probably get rid of non-original parts anyway (and most likely even the entire phone once they discover it has been tempered with)
So I don't really see the issue to be honest.
With remanufacturing, however, the phones that are handed in are completely stripped and recycled. The usable parts that remain are completed with new parts so that phones can be assembled using both new and used parts. For remanufacturing, the battery and exterior always consists of brand new parts. It's an entirely different process compared to refurbishing.
In the case described by OP, the screen will most likely not be reused because of two reasons:
- Remanufactured phones always have a brand new screen
- Apple will probably get rid of non-original parts anyway (and most likely even the entire phone once they discover it has been tempered with)
So I don't really see the issue to be honest.
I believe they put a new display and battery in, but other internal parts might come from other units that have been traded in.
It's in writing that the warranty does not apply to DAMAGE caused by third party repairs.
Warranty work is normally done by a dealer.
But in the US, that doesn't prevent you from having a third party do a repair if need be. In the US, it is illegal to void a warranty just because of other repairs or additions done, unless it causes damage.
In other words, you can add aftermarket parts or tires etc, and that cannot void your warranty unless they cause damage. Likewise, you can get your oil changed or brakes fixed anywhere you like, and again your warranty cannot be voided simply for having such work done outside of the dealer. Only if it causes damage to a part you later want to be fixed under warranty.
In the US, the Moss-Magnuson Warranty Act bears on almost any product warranty.
A car is way different than a phone as there are aftermarket parts for every part in your car.
Having said that If you add an after market led to your new 6s and Touch ID and screen no longer work; Apple is under no obligation to fix it. If your warrantied phone has an aftermarket screen installed and then fails; Apple is not under obligation to fix it.
Which part of the Act do you find relevant?
I found this to be fairly relevant: The federal minimum standards for full warranties are waived if the warrantor can show that the problem associated with a warranted consumer product was caused by damage while in the possession of the consumer, or by unreasonable use, including a failure to provide reasonable and necessary maintenance.
I found this interesting, not being from the US I don't follow consumer law there.
Apple's US warranty says This warranty does not apply... to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider.
The Moss-Magnuson Act Wikipedia entry says:-
Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.[7] This is commonly referred to as the "tie-in sales" provisions,[8] and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.
In the US whose responsibility is it to prove/disprove any damage was done by a third party repairer? It certainly sounds like Apple shouldn't be completely dismissing repairs out of hand because they would fall foul of Moss-Magnuson, even if they say it's your job to prove it wasn't damaged.
Every now and again I see advice here to swap back your Apple RAM if you take your iMac in for service and you upgraded it with third party. Because it's user upgradable that's clearly wrong because that would definitely fall foul of Moss-Magnuson.
Of course I don't think we should necessarily assume Apple's warranty is watertight anyway just because they have a bunch of expensive lawyers. This is precisely the reason they got slapped down in the EU and have changed tack completely. Now they keep going out of their way on their website and phones to remind you of your additional rights.
I am so confused. You think everyone isn't thinking through their posts out very well...but your whole thread is based upon an assumption that that phone is going to be sold.
The reason they keep the phone is because you are not paying the full price for the unit you are receiving. If you wanted to buy a band new phone you could do that and keep your old one. When you do a out of warranty repair, you have to surrender the device. That's it. Apple might decide to just recycle that phone and call it a loss. It's an out of warranty exchange...not a get a new phone so you can sell the old one for parts.
I think the person not thinking his post out thoroughly is the OP.
The reason they keep the phone is because you are not paying the full price for the unit you are receiving. If you wanted to buy a band new phone you could do that and keep your old one. When you do a out of warranty repair, you have to surrender the device. That's it. Apple might decide to just recycle that phone and call it a loss. It's an out of warranty exchange...not a get a new phone so you can sell the old one for parts.
I think the person not thinking his post out thoroughly is the OP.
You are basing your opinions on nothing. We are basing your opinions on how other repair businesses and services are run. I don't have the article you are searching for. If you are convinced you are right, so be it.