I'm surprised you guys don't see why this happened! The handles stick out from the case, Apple will put foam blocks between the handles. However tough a box you get, many fail to understand, that the Mac destroys itself by the impact. I was told by a package delivery guy that they drop the boxes from a conveyor belt. The MP weighs 18kg/ 40lbs...so thatswhy it happens! Always ask for transport in an original Apple box and when the seller doesn't understand, you should know you take a huge risk.